The Property Services Coordinated Procurement Arrangements (PSCP Arrangements) provide a Whole-of-Australian Government (WoAG) approach to the delivery of leasing services and facilities management for Australian Government domestic office accommodation and shop fronts.
The PSCP Arrangements are mandatory for all non-corporate Commonwealth entities (NCEs). Corporate Commonwealth entities (CCEs) may opt into the PSCP Arrangements subject to approval from Finance.
Entities are strongly encouraged to work closely with their Property Service Providers (PSPs) who have expertise, tools and resources available to help with property management.
More information on the PSCP Arrangements is available on the Property Services Coordinated Procurement Arrangements page.
Roles and responsibilities
Strategic Property Adviser: Deloitte Touche Tohmatsu (Deloitte)
The Strategic Property Adviser (SPA) plays a critical role in the PSCP Arrangements. Working alongside the PSPs, the SPA supports the Commonwealth Property Management Framework (CPMF) objectives to improve value for money and efficiency outcomes in relation to the Commonwealth property portfolio. The SPA provides specialist commercial property expertise drawn from Australian and international markets.
The SPA works with officials to understand their property needs and uses the entity Property Management Plans (PMPs) to inform development of the Commonwealth Leasing Strategy (CLS).
The SPA reviews leasing transactions to confirm they are informed by entity requirements and broader market analysis while maintaining a WoAG perspective. In undertaking this role, the SPA provides advice to Finance on the alignment with the CLS and value for money outcomes across the Australian Government’s leased property portfolio.
Property Service Providers
- Cushman & Wakefield Pty Ltd (Cushman & Wakefield)
- Evolve FM Pty Ltd (Evolve FM)
- Jones Lang LaSalle (ACT) Pty Limited (JLL)
PSPs deliver a range of core (mandatory) and additional (non-mandatory) leasing and facilities management services to entities. Core services include the delivery of management services such as financial and contract management services, leasing services including lease tenant administration and transaction services, and facilities management planning and building services. Additional services may be purchased from a PSP on an ongoing or project basis and are provided on a fee-for-service basis. Additional services may include services such as co-location of personnel, property valuations, data rectification services, lease (landlord) services such as acquisition and divestment, land management, and capital works project management services.
PSPs support entities in property planning by sharing data and documentation to assist with developing PMPs. They may also assist entities to meet minimum requirements of the Net Zero in Government Operations (NZGO) Strategy requirements for new leasing proposals, including through advice on sustainability requirements and lease documentation. PSPs conduct lease negotiations on behalf of the Australian Government and work with the SPA to ensure consistency with the CLS.
Finance responsibilities
Finance provides Whole-of-Australian Government oversight of the PSCP Arrangements and administers the contracts with the SPA and the PSPs on behalf of the Commonwealth. It is responsible for managing and maintaining the PSCP Arrangements, providing policy guidance to entities and PSPs, and working with the SPA to support the effective delivery of leasing and facilities management services across the Australian Government.
Finance also provides strategic leadership and assurance for the framework, including monitoring performance against agreed standards, administering performance and rebate arrangements, supporting dispute resolution processes, and identifying opportunities to improve property service delivery and outcomes across the Australian Government.
Participating Commonwealth entity responsibilities
Entities are responsible for relationship management with their PSPs and directing PSP activities in line with their property portfolio needs. They manage matters such as:
- supporting strategic property planning
- specifying required services
- monitoring PSP performance
- reporting faults
- approving the annual property operating expenses budget
- PSP service costs and approving funds requests
- approving and executing new leases in accordance with policy requirements
- providing feedback to Finance on PSP performance
- participating in formal performance assessments via the Australian Government Property Register (AGPR) by 15 April and 15 October each year.
Services provided
PSPs provide a range of core services, including:
Leasing:
- lease transaction planning
- approach to market services
- negotiation and execution services
- green lease schedules management.
Facilities management:
- portfolio and asset planning
- subcontractor procurement and contract management
- building services such as cleaning, and repairs and maintenance
- help desk support
- preventative maintenance and facilities management.
Supplementary services:
- reporting for example AGPR reporting
- financial governance
- sustainability support to help meet environmental responsibilities
- occupational density
- emissions reduction requirements aligned with the NZGO Strategy
- space fluctuations.
PSPs can provide a range of additional services through the PSCP Arrangements. These are optional, non-mandatory property services that non-corporate Commonwealth entities may obtain from an appointed PSP or another provider through a separate procurement process. Where appropriate, entities may approach the market directly, including through AusTender.
Additional services are grouped into 2 categories:
- Ongoing services: provided on a continuing basis, such as property valuations, spatial management software, or co-located personnel (for example, an onsite facilities manager).
- Transactional services: provided for a defined period or specific project, such as relocations, heritage assessments, or other project-based property services.
Entities should review the PSCP Arrangements for the full list of services provided or email pscp@property.finance.gov.au with queries.
Performance management framework
The Performance management framework sets out the service standards that PSPs are required to meet. Under the PSCP Arrangements the Key Performance Indicators (KPIs) cover operational, financial, compliance and strategic areas across the 6-monthly performance periods, April to September and October to March. The framework uses both quantitative and qualitative KPIs to assess PSP performance.
Where PSPs fail to meet KPIs, Finance may apply rebates which are payable by the PSPs to entities.
Finance also assesses achievement of annual Property Operating Expenses (POE) savings targets against the agreed baseline to support the oversight of achieving value for money across Australian Government property and related services in line with the CPMF.
For further information, contact propertyperformance@finance.gov.au.
Reporting contracts
Officials must ensure that contracts established under the PSCP Arrangements are reported on AusTender in accordance with the Commonwealth Procurement Rules and associated reporting requirements.
Officials must report contract information on AusTender for the following components of the PSCP Arrangements:
- management fees
- Property Operating Expenditure (POE)
- additional services
- leases.
Guidance on reporting obligations is available at RMG-423 Procurement Publishing and Reporting Obligations.
For more information, see Reporting.
