Principle 3: Collaboration and engagement

instruments made under the PGPA Act:

Best practice advice

Best practice regulators are transparent, open and responsive to feedback on how they operate, engaging in genuine two-way dialogue with stakeholders and the broader community on their performance.

Transparency in process supports community trust by demonstrating a regulator’s priorities and integrity. Regulators should clearly communicate regulatory processes and be transparent about the decision-making criteria.

Genuine consultation processes are in place to ensure that stakeholders are engaged in essential decisions that involve them, with critical information shared in a timely way. Best practice regulators embed processes to provide the public with opportunities to provide feedback on operational regulatory design, including co-design of solutions where appropriate.

In practical terms, demonstrating collaboration and engagement means regulators:

  • engage genuinely and regularly with stakeholders, including regulated entities, other regulators and the community, including on the development of and reporting against meaningful performance measures
  • seek out real time stakeholder feedback to inform regulatory decisions, and loop back in a timely way on outcomes
  • offer a range of consultation mechanisms to ensure small businesses, sole traders and the wider community are able to easily engage and provide feedback
  • establish processes that enable meaningful and timely stakeholder engagement by providing early notification of operational changes
  • provide guidance and information that is relevant, clear, concise and easily accessible to help regulated entities understand their obligations and responsibilities to encourage voluntary compliance
  • are transparent in their decision-making and, where possible, provide reasons for regulatory decisions or share anonymised compliance or enforcement ‘case summaries’
  • implement innovative approaches in considering regulatory or policy issues such as ‘regulatory sandboxes’.
For case studies and example performance measures highlighting best practice performance in collaboration and engagement see Case Studies.

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