Drive - Vehicle Rental Services

Hertz is the sole provider of Vehicle Rental Services to the Australian Government.


Under the Whole of Australian Government (WoAG) Vehicle Rental Services arrangement, Hertz provides the following products and services to participating entities:

  • A single supplier providing consistent processes, pricing and services.
  • Advantageous pricing, and terms and conditions of vehicle hire.
  • A large range of vehicles including electric and green.
  • Over 200 locations Australia wide.
  • An efficient and streamlined process for the payment of tolls. 
  • Provision of enhanced data.
  • Counter Express (counter bypass service) to make vehicle collection faster.
  • Discounted international vehicle rental as an optional service.

The Hertz Counter Express product is a dedicated express pick-up service for Australian Government travellers at major airports. Counter Express replaces Hertz’ Gold Program. It is the fastest way to collect a pre-booked vehicles as travellers skip the counter and pick-up the car bays at selected major Hertz airport locations.

CommencementInitial TermExercised ExtensionsExpiryRemaining Extensions
1 July 20183 Years1x 2 Years30 June 2025Nil

Due to the commercially sensitive information contained within the Deed (e.g. pricing, service levels, and terms and conditions), the Deed is securely stored on GovTEAMS within the ‘WoAG Vehicle Rental Services’ community. Access to this community is restricted to members of the Travel Teams within participating entities.

Booking Options

Vehicle rental booking can be created and managed through CTM or directly with Hertz:

  1. Online via CTM Online Booking Tool (OBT)
    CTM, through their Portal, provides participating entities access to their OBT, cytric, where rental vehicles can be booked. Travel Bookers are encouraged to use the OBT wherever possible, as this booking method is usually the most efficient way to book and manage travel. The OBT also allows Travel Bookers to add vehicle rental to air and/or hotel reservations to create a single itinerary.
  2. Online via the Hertz Portal
    Hertz provide participating entities access to their website at  The “How to book” button details the information required to booking a rental vehicle.
  3. Offline (email or phone) through a CTM consultant or Hertz
    CTM and the Hertz team of experienced Travel Consultants are available via phone to assist Travellers with more complex requirements. Please refer to the WoAG Contacts Page for details.
  4. In person at a Hertz counter
    Travellers are able to hire a vehicle in person at a Hertz location counter. This is the least recommended method as availability for vehicles is not guaranteed (this occurs after the Traveller’s first business travel) and must present entity identification, a valid driver’s licence and a method of payment.


In additional to the above services, Hertz provide participating entities and the WoAG Travel Team with regular reporting data, reconciliation support services and operational issue resolution.

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