Information for Commonwealth entities about acts of grace and waivers of debt
Entity staff are welcome to contact us if they wish to discuss agency initiated applications or the particulars of an individual matter.
Alternatively you can direct members of the public, who are considering making an application, to the information provided on this website.
Entity staff should note that the act of grace mechanism, waiver of debt mechanism, and the Scheme for Compensation for Detriment caused by Defective Administration (CDDA Scheme) have different considerations.
The act of grace mechanism is not used to review matters declined under the CDDA Scheme.
Please refer to RMG-401 – Applications for discretionary financial assistance under the PGPA Act for further information or contact us on the details below.
Our preferred method of contact is by email at SFC@finance.gov.au
Alternatively, you can call 1800 227 572. Calls from mobile phones are charged at mobile phone rates.