Education and Support

The APS Learning and Development Strategy focuses on the broad range of learning methods people use to build their capability continuously (the APS Continuous Learning Model) – including learning through:

• Work
• People
• Resources
• Courses.

The education and support services we provide in relation to Commonwealth risk management and insurance are outlined below against these categories.

We support Commonwealth officials solve work challenges through:

Comcover Helpdesk

The Comcover Helpdesk provides Commonwealth entities with a single point of contact for Commonwealth risk management, insurance and Comcover claim enquiries – including Comcover IT support.

The helpdesk can be contacted by phone on 1800 651 540 or email on comcover@comcover.com.au.

Dedicated Comcover Relationship Managers

All Commonwealth entities insured by Comcover are assigned a dedicated Comcover Relationship Manager, who is responsible for building knowledge and expertise across their allocated portfolios.

Comcover Relationship Managers are available to support Commonwealth entities through complex risk and insurance matters – by:

• providing them with tailored and high-quality advice
• connecting them with the relevant Finance team for guidance on matters outside Comcover – such as the Commonwealth indemnity process or budget process.
• facilitating Comcover services provided through outsourced arrangements – such as insurance broking, risk and insurance advisory services, or overseas medical, travel and security services.

We support Commonwealth officials build networks and connect with others through:

Communities of Practice

Finance hosts 4 communities of practice to support the networking of Commonwealth officials working in risk management or insurance-related roles:

• Commonwealth Risk Managers Forum
• CRO Network
• Comcover Insurance community of practice
• Legal liability community of practice.

All of these communities of practice meet either quarterly or 6 monthly to enable participants to post questions, share information and collaborate on common issues.

To join one of these communities, fill in the online form.

Find out more about Communities of Practice.

We support Commonwealth officials with guidance and learning resources:

Comcover Microbites

Microbite learning supports people by delivering content in small, specific bursts to enable fast and targeted delivery of learning when a learner needs it.