Note: Submission of this form confirms that the appropriate delegate has been advised that if the fault is not within the ICON network, the entity must accept responsibility for the fault and consequent liability for the call-out fee of the attending technician along with any cost associated with fixing the problem (minimum call-out charge is $500 ex GST).
If you answered YES to Question 3, then it is unlikely this is a physical ICON fault.
If you answered YES to Question 4, then it is unlikely this is a physical ICON fault.
If you answered NO to question 5, the ICON fault rectification process cannot begin until the interfaces are shut down or disconnected.