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02/07/2026
Use this form when you need the ICON team to complete network work for your entity. Before you submit this form, please read the information below to understand requirements and responsibilities.
You should include as much information as possible. If you do not know some information—such as building numbers or cable IDs—you may leave those fields blank. ICON will confirm any missing information during the design process.
Under the Whole-of-Government arrangements, ICON can only connect entities to:
If your request does not meet these requirements, ICON will assess it and may consider an exemption.
If you need a Parliamentary Television (Parl TV) connection, the Department of Parliamentary Services (DPS) charges for this service. You should check the costs with DPS. Normal ICON fees will apply to each link also.
ICON is suitable for transmission of data up to the PROTECTED classification level without additional encryption.
ICON aims to provide full physical diversity so your entity can maintain reliable connectivity during outages and incidents. Physical diversity allows:
Full physical diversity requires two separate lead-in cables at both ends of the link. If your building only has one lead-in cable, diversity will begin outside the building, which means there is still a shared point of failure.
You must provide building floor plans and basement plans, and confirm access to all basements, risers and communication rooms before ICON can complete a site inspection.
After you submit the request:
You must notify all listed contacts that they will be contacted by ICON contractors in the coming months. If a contractor is denied access because a contact was unaware of the project or is not the correct person, ICON may increase the quote to cover lost time. If this happens, you will be responsible for arranging access for the contractors.
Does the link have a physical diversity path?
Please read the following information carefully:
The ICON network will occasionally be subject to both planned and unplanned outages and during such instances my agency’s ICON connectivity may be disrupted for a period of time which cannot be pre-determined.
Maintenance of the ICON network will only be conducted during normal business hours scheduled in conjunction with other repair works being carried out at the time.
ICON endeavors to rectify service disruption on a best efforts basis, agencies without Full Physical Diversity may experience delays in service restoration.
Please Note: Full physical diversity can only be achieved by the presence of two diverse lead-in cables at both the A and B end of the link. If you only have one lead-in cable at one or both ends of the link, diversity can only be achieved from a point outside the building. Therefore your links will share a common point of failure outside the building for some distance.Building floor and basement plans must be supplied and building access confirmed to the appropriate areas (e.g. basement, risers, communications room/s) prior to the initial ICON Design site inspection.
Please ensure that all active equipment has been unpatched at both ends of the link. Failure to do so will cause the decommission to be aborted and could incur a charge to the entity for a second attempt at the decommission process at a later date.
