ICON Decommission Requests

Use this form when you need to decommission an ICON link or an entire site. Before you submit this form, please read the information below so you understand your responsibilities and the process.

Types of decommission requests

1. Link decommission (free of charge)

Submit a link decommission request when you want ICON to remove a link.

The link will be marked as pending decommission and removed during scheduled bulk activities.

Before you submit the form, you must disconnect all active equipment at both ends of the link. If the equipment remains connected, ICON will cancel the decommission. If ICON has to make a second attempt, your entity may be charged.

2. Site decommission (charges apply)

Submit a site decommission request when your entity vacates a building.

ICON will assess whether existing cabling needs removal, along with decommissioning the link. Charges vary depending on the project.

After submitting the form, you will receive a budget estimate followed by a formal quote.

If you need help, you can contact the ICON team on 02 6215 1800 or email ICON@finance.gov.au.

Customer details (required)

Date of decommission

Entity name

Address

Contact Name

Phone

Request type

Choose one or both:

Links

Sites

Choose one or both:

Please provide details

Link Number	A-End	B-End	Operations
Link Number	A-End	B-End

Sites to Decommission

Please provide details

Address	Contact Name	Phone/Mobile	Email	Floor/Room, POD, Rack, RU, Cable ID	Operations
Address	Contact Name	Phone/Mobile	Email	Floor/Room, POD, Rack, RU, Cable ID

Access and contractor requirements

You must notify all listed contacts that they will be contacted by ICON contractors in the coming months. If a contractor is denied access because a contact was unaware of the project or is not the correct person, ICON may increase the quote to cover lost time. If this happens, you will be responsible for arranging access for the contractors.