Shared services

The Shared Services Program is a Whole of Australian Government initiative focusing on the provision of common services across entities through the development of centres of excellence (hubs) and the transition of Commonwealth government entities into these hubs. 

Topics covered in the section of the guide:

  • Shared Services hubs
  • Department of Finance's core services
  • Transition toolkit


Shared Services hubs

The Shared Services Program Providers Hubs focus on delivering common services to other agencies, driving efficiencies across the APS through increased scale and adopting best practice approaches.

Shared Services hubs are located in:

  • Australian Taxation Office
  • Department of Foreign Affairs and Trade
  • Department of Home Affairs
  • Department of Industry, Innovation and Science
  • Services Australia
  • Department of Finance – Service Delivery Office (SDO)

Services can be standardised, co-ordinated and delivered by a hub rather than by individual entities, allowing agencies to focus on core priorities, freeing up staff to be involved in more strategic activities and providing better access to new and emerging technologies.

Entities access financial benefits through economies-of-scale and shared funding arrangements. They will also have access to better corporate services data which will enable more informed strategic decision-making. 

Shared Services hub can be contacted at

Alternatively, entities can contact to facilitate contact.

Department of Finance's core services

Finance’s Service Delivery Office is able to offer the following core services. For information on what core services are available from other Shared Services hubs, please contact them directly.

Hire to retire - human resource management lifecycle over the course of an individual’s career with an agency. It includes attraction, recruitment, onboarding and mobility, pay and conditions management, performance management and development, workforce management and retentions and separation activities.

Budget to report - financial management lifecycle of an agency, from its external budget through to the release of financial statements. It includes external budgeting, internal budgeting, aggregating sub ledger, consolidate, adjust and close, and reporting.

Procure to pay - purchasing and contract lifecycle for the acquisition of goods and services required to support the business of an agency. It includes sourcing, requisition, order processing, payments and reporting.

Revenue to bank - management of revenue through to banking and Treasury functions. It includes agreement proposal for funding and charging arrangement, formalise agreement, deliver services, raise and issue invoices, receipt and bank, manage outstanding items, reporting and data management.

Expense management - lifecycle of credit card application, its use and related management. It includes card application and maintenance, use and acquit, authorise, integration and reporting, and compliance.

Travel - initiation of business related trips, their booking and subsequent reconciliation. It includes trip initiation and approval, trip planning, managing advances and allowances, acquitting and authorising trip expenses and travel reporting.

HUB - system access and technical support of HR and financial services. HUB is the SDO's Enterprise Resource Planning (ERP) solution designed to support our clients and integrate functional business processes such as human resources, financials, procurement and business intelligence reporting.


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