Q1. Who is the Payment Service provider for the Travel and Procurement Payment Services arrangement?
A1. National Australia Bank (NAB) is the provider for Travel and Procurement Payment Services to the Australian Government.
The Travel Payment Services – is a payment solution for Government air fares, accommodation and vehicle rental expenses and other travel-related costs booked through the WoAG Travel Arrangements. These services include 100% GST-compliant data and enhanced data for travel expenditure booked and paid for through the WoAG Travel Arrangements.
Procurement Payment Services – Payment Products for Participants’ general purchasing and travel-related expenses booked and/or purchased through travel arrangement providers that are not part of the WoAG Travel Arrangements, which may include learning and development course fees, stationery, meals and incidentals.
Q2. Is it mandatory for entities to use the Travel and Procurement Payment Services arrangement?
A2. It is mandatory for non-corporate Commonwealth entities to use the arrangement for their Travel Payment Services (i.e. travel booked through the Australian Government Travel Suppliers). It is optional for corporate Commonwealth Entities to use this arrangement.
The use of Procurement Payment services (e.g. the purchasing/procurement card) is optional for all entities.
Q3. What Payment Products are available under the Travel and Procurement Payment Services arrangement?
A3. NAB offers arrange of payment solutions for entities, these include:
- Lodge Cards for all travel expenditure booked with WoAG Travel Suppliers.
- Procurement or purchasing cards-in-hand,
- Virtual cards.
As well as other payment solutions. For more information, please contact your NAB Transaction Banking Specialist.
Q4. Where can entities get more information?
A4. Contact your Card and Payments management team for further information on the Travel and Payment services arrangement.
Q5. What happens if a staff member inadvertently uses the corporate travel card for personal expenses?
A5. Misuse of credit cards in entities (inadvertently or otherwise) is handled in accordance with each entity's operational guidelines and internal policies for card use.
Q6. Do I have to use the WoAG Travel and Procurement Payments arrangement to pay for international flights?
A6. You must use a NAB Lodge account to pay for international flights when they are booked through CTM. For information refer to the Airline and Travel Management Services FAQs.
Q7. Can I use the companion purchasing or procurement cards to pay for airfares, accommodation or car rental?
A7. No. Entities must use a NAB Visa Lodge card to pay for domestic and international airfares, travel management services fees, domestic accommodation and domestic car rental. The Arrangements have been established with the intention that travel suppliers only accept payment on the Visa Card to allow for enhanced reporting of government travel and to provide GST compliant travel data. Entities have the discretion to use purchasing or procurement cards to pay for meals and incidentals and for general purchasing.
Q8. How do I dispute a transaction?
A8. Card holders should take the below steps for a dispute:
- If a transaction appears to be from a known merchant such as a WoAG travel supplier, card holders should raise the dispute with the contracted supplier's contact centre (i.e. CTM). If the supplier is unable to resolve the matter, it can be escalated by your entity's card manager or authorised officer to dispute.
- If the merchant is unfamiliar then contact your entity's card manager or authorised officer to dispute the transaction with NAB.
Q9. What do I do if there is suspected fraud on my card:
A9. Immediately contact NAB or your entity's card manager or authorised officer, as your card may need to be suspended and the transactions investigated.
Q10. What do I do if I have lost or had my card stolen:
A10. Immediately notify your entity Card Manager and NAB if your card has been lost or stolen card.
