SDO Contact Us

Contact Us

Need to find out more? See our frequently asked questions here. Otherwise, get in touch by completing this form to engage SDO.

How do I contact the SDO?

Clients can access our preferred SDO Assist support channel via the HUB to log and monitor progress of tickets, as well as locate answers quickly through a self-service knowledge base.

What can I do if I am unable to access SDO Assist?

Clients who are unable to access SDO Assist can refer to the HUB troubleshooting guide. Should this not resolve the issue, clients can select the HUB support option on the form below for assistance in logging a ticket and accessing help. Alternatively, if you feel your request is urgent, liaise with your CFO or HR Manager in your agency who can contact the SDO on your behalf. If a resolution through SDO Assist has not been achieved, you can select the SDO engagement option on the form below for escalation of enquiries/service requests.

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When will I receive a response? 

We endeavour to respond to initial client requests logged through SDO Assist within three business days, however, we acknowledge at times service requests may need to be escalated to ensure appropriate resolution of the item raised.

SDO ESCALATION CHANNELS

Client Support and Escalation Channels

1
SDO Help Desk

To check the status of your service request contact the SDO Help Desk. Please ensure you quote the service request ticket number as this will allow the officer to quickly locate the original service request and support your enquiry.

SDO Help Desk (02) 6240 0777

2
SDO Engagement Team

If your service request remains unresolved after assistance by the SDO Help Desk, you should raise this with your HR/Finance area who will contact SDO Engagement.

Please ensure you provide your service request ticket number, a brief summary of your service request and actions taken to date.

SDO Engagement will work with SDO Service Managers to investigate and identify a resolution. We will endeavor to have your issue resolved within 5 business days, dependent on the complexity of the issue.

SDO Engagement
SDOengagement@finance.gov.au

3
SDO Senior Executives

In the unlikely event your service request cannot be resolved through the above escalation channels, then this request should be escalated to a SDO senior executive by their equivalent within your agency. We strive to resolve matters at this level as quickly as possible however this is dependent on the complexity of the issue.

 

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