The Trustee for the Peak Usability Trust

At PeakXD, we are dedicated to designing customer-centric experiences and services that truly engage users. Based in Brisbane, Australia, we specialise in service design, customer research and insights, CX design, and UX testing services. Our collaborative, user-centred design approach spans multiple channels, interfaces and technologies, providing clarity and cohesive customer experiences.

We have passion, integrity, and commitment to quality. By deeply understanding your customers, we create engaging and effective customer experiences. Our services include:

• Service design to streamline and enhance service delivery
• Customer and user research to uncover insights and drive informed decisions
• UX and CX design to craft intuitive and delightful experiences
• Usability testing to get feedback from users, identify usability issues and co-design viable solutions
• In-house and corporate UX training to build your team's capability in customer research, service design or UX.

Having trained over 52 large corporate and government agencies in Australia, we deliver flexible training when it suits your team and projects, aligned to the Australian DTA Digital Service Standard.

With a proven track record of successful projects across various industries, PeakXD is well-equipped to meet the diverse needs of government departments and agencies.