Scam emails, letters and phone calls

Payment in exchange for depositing funds letters

We are aware that some individuals have received documentation purporting to be from the Department of Finance regarding payment in exchange for depositing funds into a nominated bank account.

The letter should be disregarded as it did not originate from the Department of Finance.

We suggest that you refer suspicious correspondence to scamwatch.gov.au.

Comcover non-refundable loan emails

The Department of Finance has received advice of individuals and businesses receiving emails purporting to be from Comcover. The email is titled Non-refundable loan approved for your company, and asks the recipient to download and complete an attached form and fax it back in order to receive a $50,000 support loan.

This request does not come from Comcover or the Department of Finance.

Do not open this attachment, it will download malicious software onto your computer.

Comcover is the Australian Government’s general insurance fund and is not responsible for the distribution of any stimulus package funds.

Further information about this scam can be found on the SCAMwatch website: Comcover non-refundable loan email [External link icon].

Should you receive any such email in the future, we suggest that you report the incident to SCAMwatch (www.scamwatch.gov.au [External link icon] or 1300 795 995).

For general enquiries contact us

Comcover notices seeking payment of insurance

We have received advice that some individuals have received documentation purporting to be from the Department of Finance enclosing a Supreme Court judgement. The documentation requests that the recipient make a payment of insurance to Comcover.

This request does not come from Comcover or the Department of Finance. We suggest that you refer suspicious correspondence to scamwatch.gov.au [External link icon].

Financial Situation Statement emails

We have received advice of individuals receiving emails purporting to be from the Australian Government and the Department of Finance (Finance). This email asks the recipient to complete and submit a Financial Situation Statement [pdf119KB]. This includes providing identification documents including your driver's license and passport details.

This request does not come from  Finance.

Do not complete this form and do not provide any personal details.

Finance is not and will never request personal details from individuals.

If you have received any such email in the future, you should report the incident to Scamwatch (www.scamwatch.gov.au [External link icon] or 1300 795 995).

For general enquiries contact us.

Reclaims, Bank Fee Refund, Fraud calls

The Department of Finance has received advice of citizens receiving cold calls from a "financial department of Australia", "reclaims department" or "bank reclaim experts" (including other variations) in regards to supposed bank fee refunds, or money that was owed by the Australian Government.

Finance did not authorise this call and we understand that it is a telephone scam currently taking place across the country.

Finance is not calling individuals regarding any form of unclaimed funds.

Finance never calls people asking for personal information or money.

Further information about this scam can be found on the SCAMwatch website: Scammers pose as government & banks offering to reclaim overcharged bank fees [External link icon].

Should you receive any such call in the future, we suggest that you report the incident to Scamwatch (www.scamwatch.gov.au [External link icon] or 1300 795 995.)

For general enquiries contact us.

You may also send your feedback via e-mail to the Finance Web Manager at: feedback@finance.gov.au

Last updated: 18 July 2019