Reliance Framework

Publication Summary

Improving Access to Australian Government Services

This project is part of the Government's broader investigation of ways to improve individuals' ease of use and access to Australian Government services. Improvements to be explored include: allowing individuals to communicate updated details to multiple agencies simultaneously, pre-fill forms using information previously submitted to a government agency, and the ability for the individual to view all their government communications in one place.

The Improving Information Flow for Commonwealth Service Delivery Scoping Study was conducted by Ernst & Young Australia on behalf of the Department of Finance and Deregulation. The Scoping Study will inform the Whole-of-Government Service Delivery Reform Business Case to be presented to Government for consideration in the first part of 2012.

This project is part of the Improving Access to Australian Government Services Budget measure as detailed in Budget Paper No.2.

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Last updated: 07 November 2013