Australian Government Travel Suppliers

Travel Management Services

Panel of Airlines

Travel Management Services – QBT Pty Ltd

QBT Pty Ltd (QBT) is the sole provider of travel booking services to the Australian Government. QBT’s appointment supersedes the previous panel arrangement. Compared to the previous contract, a single provider will:

  • Unify pricing of services across entities;
  • Ensure consistency in systems, services and training;
  • Take advantage of technology improvements and enhanced online booking management to provide savings and efficiencies;
  • Provide a single source of travel data and reporting; and
  • Consolidate duty of care, security and emergency response services and processes (including internationally);

Entities will transition to QBT progressively through until 30 June 2015. The contract will be fully operational for all NCEs and participating CCEs by 1 July 2015.

Entities will be able to seamlessly book domestic and international travel requirements - including air travel, accommodation and car rental - through QBT’s online booking tool, Amadeus e-Travel Management (AeTM).

QBT’s travel consultants are available to manage more complex travel requirements such as complicated international travel, group bookings and special travel requirements.

For information regarding the panel of Travel Management Companies, see below

Travel and Related Card Services – Diners Club Australia

Diners Club is the provider of travel and related card services to the Australian Government. Diners Club provides an accountable, transparent and efficient means for the payment for official airfares, accommodation and car rental expenses. Diners Club's transactions in the data feed on Corporate Travel System (CTS) or card-in-hand are GST- compliant, so there is no need to keep receipts.

Diners Club also offers agencies a broadly accepted MasterCard card in hand that agencies can, at their discretion provide to travellers for meals and incidentals, and general purchasing expenditure. MasterCard transactions in the data feed are not GST compliant and travellers will need to retain receipts for MasterCard transactions.

Diners Club Contact Details
Customer Service: 1800 105 660
(from outside Australia +61 3 8643 2210)

Accommodation Program Management Services – The AOT Group

The AOT Group (AOT) is the accommodation program manager for the Australian Government. AOT is responsible for the sourcing, booking and payment of official domestic travel accommodation, other than where a travel allowance has been paid to an official for accommodation.

Depending on your entity's travel policy, bookings can be made through QBT or directly through AOT's website or call centre. 

AOT can also facilitate hotel-based venue hire bookings.  Booking request forms are available on AOT’s portal.

AOT Contact Details
Call Centre: 1300 767 869
Venue hire:

Car Rental Services – Hertz (From September 2018 once Entities have Transitioned)

Hertz has been appointed the sole provider of Vehicle Rental Service to the Australian Government. Hertz offer a wide range of car types covering over 98% of required rental locations throughout Australia.

Depending on your entity’s travel policy, bookings can be made through an QBT or directly through the car rental providers' websites or call centres.

Hertz Contact Details
Reservations: 1800 009 545
Customer Care Centre: 1800 550 078

Europcar Australia and Thrifty Car Rental (Contract ends 31 December 2018)

Europcar and Thrifty are the two panel members providing car rental to the Australian Government. Both car rental companies offer a wide range of car types in over 330 rental location throughout Australia.

Europcar and Thrifty encourage drivers to become members of their priority programs. The benefits of these programs include profile information, seamless booking of cars, and express collection and return of cars as there is no need to line up at airport rental counters.

Depending on your entity’s travel policy, bookings can be made through an QBT or directly through the car rental providers' websites or call centres.

Europcar Australia Contact Details
Reservations: 1300 367 942
Customer Relations: 1300 720 055
Email: (please note the underscore between the v and C)

Thrifty Car Rental Contact Details
Reservations: National Contact Centre: 1300 365 564 (Option 1 – Corporate Line)
Email :
Customer Service: Email:

Selling to the Australian Government

Selling to the Australian Government does not have to be difficult if you understand your market and focus your efforts.

For more information on understanding selling to the government, please visit Selling to the Australian Government.

Last updated: 07 December 2018