Publications Archive

Please find below a record of AGIMO Publications. You can also browse by topic.

Publications by Topic

ICT Strategy & Governance

  • Web Accessibility National Transition Strategy - 2010 Baseline Report 2010
    The Australian Government Information Management Office (AGIMO) conducted a survey of agency progress through the Preparation Phase of the Web Accessibility National Transition Strategy (NTS) in the first quarter of 2011.
  • Australian Public Service Information and Communications Technology Strategy 2012-2015 September 2012
    The Australian Public Service Information and Communications Technology Strategy 2012-2015 (the Strategy) identifies priorities and actions that will position the Australian Government to use ICT in new, creative and innovative ways to deliver better, easier to use services in ways that best meet people’s needs and expectations.
  • Draft Strategic Vision for the Australian Government’s use of ICT Version 2 April 2012
    The Secretaries’ ICT Governance Board endorsed this revised draft of the ICT Strategic Vision following consultation and feedback on the original draft Vision between April 2011 and August 2011.
  • Implementing the ICT Strategic Vision April 2012
    Dr Ian Reinecke prepared a report for the Secretary of the Department of Finance and Deregulation on the draft ICT Strategic Vision which was released for consultation and feedback in April 2011.
  • Review of the Operational Activities and Structure of AGIMO - April 2012
    Ms Helen Williams AO undertook a review of the operational activities and structure of the Australian Government Information Management Office (AGIMO) for the Secretary of the Department of Finance and Deregulation.
  • Interacting with Government—2011(PDF) January 2012
    This is the sixth and last report in a series exploring Australians' use and satisfaction with e-government services (provided through the internet and telephone).
  • The Australian Government’s study into the Accessibility of the Portable Document Format for people with a disability (PDF) November 2010
    People with disabilities face challenges in dealing with the online world. In order to participate in the online world they employ many adaptive strategies and use a range of tools commonly known as assistive technologies. This study reviewed the use of the Portable Document Format (PDF) with assistive technologies.
  • Independent Review of Implementation of the ICT Reform Program (PDF) or (RTF) June 2010
    Dr Ian Reinecke’s independent review examines the effectiveness of the Government’s implementation of the ICT Reform Program and identifies areas for improvement. The review also considers the future role of the Australian Government Information Management Office.
  • Web Accessibility National Transition Strategy (PDF, DOC, RTF) June 2010
    The Web Accessibility National Transition Strategy details the implementation of Web Content Accessibility Guidelines version 2.0 (WCAG 2.0) for all government websites over four years. WCAG 2.0 implementation sets the course for improved web services, paving the way for a more accessible and usable web environment that will more fully engage with, and allow participation from, all people within our society.
  • Interacting with Government: Australians' use and satisfaction with e-government services—2009 (PDF) December 2009
    Interacting with Government explores Australians’ use and satisfaction with e‑government services provided through the internet and telephone. It investigates:
    • how people contact government by internet, telephone, in-person or mail
    • satisfaction with these means of contacting government, including reasons for satisfaction and dissatisfaction
    • reasons why people choose to use or not use e‑government services
    • preferences for future delivery of government services.
  • Australian Government Architecture Reference Models (v2.0) (PDF, DOC) December 2009
    The Australian Government Architecture Reference Models provide a standard structure taxonomy against which agencies and Whole-of-Government may map ICT investments, business designs and IT services/capabilities.
  • Interacting with Government: Australians' use and satisfaction with e-government services—2008 (PDF) December 2008
    Interacting with Government explores Australians’ use and satisfaction with e‑government services provided through the internet and telephone. It investigates:
    • how people contact government by internet, telephone, in-person or mail
    • satisfaction with these means of contacting government, including reasons for satisfaction and dissatisfaction
    • reasons why people choose to use or not use e‑government services
    • preferences for future delivery of government services.
  • Review of the Australian Government's Use of Information and Communication Technology (PDF) October 2008
    In April 2008 Minister for Finance and Deregulation, Lindsay Tanner, engaged Sir Peter Gershon to lead an independent review of the Australian Government's use and management of information and communication technology (ICT). Sir Peter’s report provides a comprehensive and detailed analysis of a wide range of issues affecting the Government’s use and management of ICT, and also outlines a staged plan for the implementation of recommendations.
  • Australians' Use of and Satisfaction with e-Government Services – 2007 (PDF) December 2007
    Australians' Use of and Satisfaction with e-Government Services – 2007 is the third report in a planned time series study. The 2007 study continues the measurement of the uptake of government services provided through the internet and other channels by undertaking a quantitative and qualitative study of Australians’ use of these services across all tiers of government.
  • Meeting the Demand for ICT Skills in the Australian Public Service (PDF) September 2007
    The ICT Skills Taskforce Report assesses the need for information and communications technology (ICT) skills within government and provides a list of recommendations aimed at improving the recruitment, retention and development of ICT specialists in the APS.
  • Cross-Agency Services Architecture Principles (PDF, RTF-ZIP) April 2007
    The Cross-Agency Services Architecture Principles have been developed in support of the specific requirements of the 2006 e-Government Strategy, as an aid for agencies in the architecture development and design of cross-agency services, regardless of whether they are supported by IT systems and infrastructure. These principles form part of the platform of the Australian Government Architecture (AGA).
  • Australians' Use of and Satisfaction with e-Government Services - 2006 (PDF) July 2006
    Australians' Use of and Satisfaction with e-Government Services – 2006 is the second annual report in a planned time series study. The 2006 survey continues the measurement of the uptake of government services provided through the internet and other channels by undertaking a quantitative and qualitative study of Australians’ use of these services across all tiers of government.
  • 2006 e-Government Strategy: Responsive Government: A New Service Agenda (HTML, PDF) March 2006
    Information and communications technology (ICT) is transforming the way government operates and the pace of change will only increase over the next few years. ICT advances can provide better service delivery, while at the same time improving efficiency and reducing the costs of government. Effectively harnessing ICT to achieve this goal is a significant challenge. This strategy, Responsive government—a new service agenda, outlines how the Australian Government will meet this challenge.
  • Australians' Use of and satisfaction with e-government services - 2005 (PDF) June 2005
    The report 'Australians' Use of and Satisfaction with E-government Services' focuses on citizens' use of government services provided via various channels, including the Internet and telephone, to access three levels of government (Australian Government, state/territory government and local government) in Australia. It establishes a baseline of understanding of Australia's uptake of e-government services, satisfaction with e-government services, and barriers to e-government use.
  • Future Challenges for E-government (Volume 1 PDF & Volume 2 PDF) May 2004
    This series of papers on e-government was commissioned by AGIMO through the Institute of Public Administration of Australia (ACT Division).

ICT Service Improvement & Delivery

  • A Guide to the Australian Government: Structure, Organisations and Key People - October 2011
    A Guide to the Australian Government is the guide to the structure, organisations and key people in the Australian Government. It contains contact information for the Commonwealth Parliament, the Courts, the Governor-General and Australian Government departments and agencies.

  • National Government Information Sharing Strategy (PDF) 2009
    The National Government Information Sharing Strategy will become a reference document for Australian Governments of all levels, by setting out a high level strategy to promote an environment that supports information sharing.
  • A National Standards Framework for Government (PDF, RTF) 2009
    This document describes a framework for initiating, endorsing and managing the development of Information and Communication Technology (ICT) standards to support the integration of cross agency business processes.
  • Consulting with Government – online (PDF, RTF) June 2008
    Consulting with Government – online identifies and highlights the findings of public consultations, focus groups and online surveys conducted to collect public opinion on the concept of and interest in a government consultation blog and discussion forum.
  • Public Submissions to the Australian Government Consultation Blog Discussion Paper (PDF, RTF) March 2008
    The report provides a summary of the submissions received by the Australian Government Information Management Office (AGIMO). This report will be used in conjunction with the results of offline consultation reports, surveys and focus groups to assess the public interest in consulting with government and to identify the requirements and challenges for an Australian Government consultation website.
  • Consultation Blog Discussion Paper (PDF) September 2007
    The Australian Government invites you to provide feedback on this discussion paper regarding the possible functionality and operation of an Australian Government Consultation Blog. The paper asks for your opinion on some important issues that will affect the ways you can contribute to and participate in the consultation blog. Feedback received from you will be used to shape the services provided through the Australian Government Consultation Blog.
  • Business Process Interoperability Framework (PDF) August 2007
    The Business Process Interoperability Framework provides a valuable guide and a set of tools to assist agencies in making the transition to connected and shared modes of operation. It links to other Australian Government guidance and frameworks, including the Technical and Information Interoperability Frameworks, the Australian Government Architecture and the National Services Improvement Framework.
  • Information Interoperability Framework (PDF) May 2006
    The Information Interoperability Framework identifies those components that support an environment where information that is generated and held by government will be valued and managed as a national strategic asset. The framework provides the principles that underpin sound information management and establishes the concepts, practices and tools that will drive the successful sharing of information across government boundaries.
  • Delivering Australian Government Services, Managing Multiple Channels (PDF) May 2006
    Managing Multiple Channels recognises that Australian Government agencies deliver services to customers/citizens through a variety of channels (shop fronts, call centres, websites etc) and outlines a process for aligning customer needs, services and channel provision.
  • Delivering Australian Government Services, Service Delivery Capability Model (PDF) May 2006
    The Australian Government Service Delivery Capability Model is designed to assist agencies by providing a consistent and practical framework for describing the entire scope of their service delivery capability.
  • Australian Government Technical Interoperability Framework (PDF) April 2005
    This latest version of the Australian Government Technical Interoperability Framework (the Framework) was developed by the Interoperability Framework Working Group (IFWG), a reference group of senior technical architects nominated by the Chief Information Officers' Committee (CIOC) and supported by AGIMO. The new version responds to developments in the ICT industry supporting business and government interconnectivity.
  • User Profiling and Testing Toolkit (PDF) June 2004
    A process to help identify the content your customers expect from you. It helps you profile your customers and prioritise your content to meet their needs.

ICT Security & Authentication

  • National e-Authentication Framework December 2008
    Australian businesses conduct a wide range of transactions with Australian Government agencies using various delivery channels including the internet. To manage some of the risks associated with online transactions, the Australian Government has developed the National e-Authentication Framework (NeAF). The NeAF encompasses the electronic authentication (e‑authentication) of the identity of individuals and businesses dealing with the government, on one side of the transaction, as well as the authentication of government websites on the other side. The Framework supports both agency-specific models where each agency develops its own, separate, technology solution, as well as recognising and accommodating broader sectoral and whole of government e‑authentication initiatives.
  • Security Considerations for the Use of Personal Electronic Devices (PEDs) November 2006
    This Better Practice Guidance for CEOs and CIOs - Security Considerations for the Use of Personal Electronic Devices (PEDs) - has been developed to assist Chief Executive Officers (CEOs) and Chief Information Officers (CIOs) in considering the approval, requirements and appropriate use of PEDs in their ICT environment in accordance with government security policy and consistent with a risk managed approach. It is complementary to Better Practice Guidance No. 23 - Use of BlackBerry Devices.
  • Protective Markings and BlackBerry Devices Guidance October 2005
    Guidance has been developed by the Australian Government Information Management Office (AGIMO), in conjunction with Defence Signals Directorate (DSD), to support Australian Government agencies in determining the use of BlackBerry devices and, where allocated, to enable officers to understand their responsibilities.

ICT Procurement

  • Outcomes of the Review of the GITC Framework V4 (PDF 109KB) November 2005
    The GITC, initially established in 1991, is a set of terms and conditions that Australian Government agencies may use to create contracts for ICT procurement. The changes to GITC will simplify and streamline the contracting process for Australian Government agencies and ICT suppliers.

ICT Better Practice & Collaboration

  • Better Practice Checklists November 2011
    The checklists have been created to help web managers, business unit owners, and others quickly enhance their understanding of a range of issues associated with the provision of services online. The checklists are short documents which provide information in a simple, non-technical manner.
  • Email Address Naming Standards and Implementation Guidance February 2008
    The Australian Government Information Management Office (AGIMO) within the Department of Finance and Deregulation, on behalf of the Business Process Transformation Committee, has developed the Australian Government Email Address Naming Standards.

ICT Infrastructure

  • Measures in Support of Environmentally Friendly ICT [AGIMO Archive] August 2005
    This report outlines government and ICT industry initiatives to better manage and reduce environmental impacts from the use of ICT, including activities to be undertaken by AGIMO in 2005-2006. The report was prepared in consultation with government and ICT industry stakeholders.
  • MySource Matrix White-Branding Documentation Suite (PDF) April 2005
    This documentation suite has been developed to assist potential users evaluate and/or implement the MySource Matrix software. It contains an independent assessment of the software, information on functional testing, a project review and a case study detailing AGIMO’s implementation of the software.
  • Guide to Open Source Software April 2005
    This Guide seeks to assist agencies by providing practical information and approaches for agencies to consider when assessing open source solutions.

Archived publications

Last updated: 17 September 2013