For Consultation: Major Office Machines (MOMs) Statement of Requirement and Service Levels

John Sheridan - CIO & CISO

The Department of Finance Archive

The content on this page and other Finance archive pages is provided to assist research and may contain references to activities or policies that have no current application. See the full archive disclaimer.


Hi all

Finance is seeking comments on a draft Statement of Requirement (SOR) that outlines the products and services that will form part of an open approach to market to establish a new Whole of Australian Government (WoAG) Major Office Machines (MOMs) panel arrangement.  The products and services will fall into five categories:

  • Category 1: Network Printers
  • Category 2: Multifunction Devices (MFDs)
  • Category 3: Scanners
  • Category 4: Ancillary MOMs Products
  • Category 5: Services


This new MOMs Panel will replace the Equipment and Support (E&S) Panel and Managed Print Services (MPS) Panels which are due to expire in 2016.

In preparation for the approach to market, Finance has undertaken an extensive consultation process which included Australian Government departments and agencies, State Governments, industry, and market experts on the existing arrangements, upcoming department and agency requirements, and changes in technology and standards in the market place.  This consultation has determined that:

  • There is strong support for a new lease / procure panel arrangement.  Feedback on the existing E&S Panel has demonstrated that it has met the strategic objectives of coordinated procurement, there is a high degree of satisfaction from departments and agencies, and it has provided efficiencies and savings. 
  • There is insufficient demand for a new MPS arrangement.  As a consequence, Finance will not be establishing a new WoAG MPS arrangement and Finance is not seeking comment on MPS solutions via this blog posting.
  • Given the similarities in requirements and to provide departments and agencies with a simplified procurement process, the new MOMs Panel will be established as a new Module (Module 3) under the ICT Deliverables Head Agreement already in place for the Data Centre Facilities Supplies Panel (Module 1) and the ICT Hardware and Associated Services Panel (Module 2).
  • The number of support and ancillary product and service categories should be streamlined.
  • The Service Level Agreements (SLAs) should be updated to include baseline remedies, as well as new SLAs to address reporting, availability and reliability of MOMs Products, department and agency satisfaction, and Helpdesk quality.


Attached for your review and comment are the following documents:


Consultation on the new SOR and SLAs is open until 3.00pm AEST on Friday, 26 February 2016, and you can provide comments via  

I look forward to your feedback.


Add new comment


  • Allowed HTML tags: <a> <strong> <em>
  • Lines and paragraphs break automatically.
  • Web page addresses and e-mail addresses turn into links automatically.

Filtered HTML

  • Web page addresses and e-mail addresses turn into links automatically.
  • Allowed HTML tags: <a> <em> <strong> <cite> <blockquote> <code> <ul> <ol> <li> <dl> <dt> <dd>
  • Lines and paragraphs break automatically.

Plain text

  • No HTML tags allowed.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Lines and paragraphs break automatically.

Last updated: 24 January 2018