Commonwealth procurement complaints processes

Author: 
John Sheridan - CIO & CISO
Tags: 

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Hi all,

In the context of my role as Australian Government Procurement Coordinator, I am responsible for handling complaints from potential suppliers following the awarding of a contract.

To give you some context on the number of complaints received, in the four years from 2010-11 to 2013-14 inclusive, there were over 295,488 procurement contracts awarded by the Commonwealth, yet over a similar four year period, there were only 14 complaints.

I recognise that our low number of complaints could be due to a number of reasons, including:

  • procurement officials are doing a great job;
  • suppliers are unaware of the current complaints process set out on the Finance website here; or
  • suppliers are unwilling to use the complaints process for fear that it may adversely affect their future experiences working with government.

I suspect it might be some combination of all of the above.

With this in mind, I would welcome your views on whether there is any appetite for suppliers to have additional avenues to raise complaints. For example, would a facility to allow suppliers to raise queries with tender processes in train in an anonymised format be useful? Let me know your thoughts in the comments, or email haveyoursay.procurement@finance.gov.au by Friday 21 August.

John

Last updated: 24 January 2018