Desktop productivity tools ‘as a service’ - is it viable for government?

John Sheridan - CIO & CISO

The Department of Finance Archive

The content on this page and other Finance archive pages is provided to assist research and may contain references to activities or policies that have no current application. See the full archive disclaimer.


Finance has recently engaged an external consultant to help us examine the feasibility of establishing a whole-of-government offering for email and desktop productivity tools to be provided as a service using a secure, cloud-hosted environment.   

Government agencies could use these services as an alternative to procuring and managing their own email and desktop productivity software and its associated back of house hardware.

The project will follow a similar approach to the recent feasibility study into a Government Content Management System (govCMS), which has now progressed to the implementation phase. The resultant report will enable Finance to form conclusions about potential viability of the proposed services.

We expect that, at the conclusion of the feasibility study in November 2014, we will be seeking broader public consultation through the AGCTO Blog on how the services, which we are referring to as govMail and govDesk, could be most effectively delivered. The style of services envisaged may well be delivered through arrangements established in the recently released Cloud Services Panel which is in Request for Tender and closes on 20 October 2014

Should you require further information on this initiative, please contact the Project Manager, Trevor Edwards on (02) 6215 1824 or via email at


Last updated: 24 August 2016