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APS Mobile Roadmap

Glenn Archer - AGIMO

As of 1 July 2015, 'Gatekeeper' is now the responsibility of the Digital Transformation Office

The Special Minister of State Mark Dreyfus QC and the Minister for Broadband, Communications and the Digital Economy Senator Stephen Conroy today announced the release of the Australian Public Service Mobile Roadmap. The roadmap is available on the AGIMO website at

The roadmap supports the Government’s ‘Digital First’ policy, also released today, which requires agencies to make key services available online, including on mobile platforms, by December 2017.

As the APS ICT Strategy notes, Australians have been rapid adopters of mobile technologies.  Dealing with the APS is more convenient as more government services are available through mobile devices in response to the increasing demand for flexible, mobile and online services. 

The roadmap will help the APS agencies embrace the potential of mobile technologies to deliver better, more convenient services to Australians and engage more effectively with communities.  The roadmap will promote improved agency and staff productivity through innovative use of mobile devices. The infographic below provides an overview of the roadmap and the actions agencies will undertake to make better use of mobile technology to deliver services and improve government operations.  AGIMO will work with agencies to:

  • develop guidance that will assist agencies in identifying and prioritising opportunities to use mobile technology to deliver better services;
  • establish policies, standards and practices to assist the efficient adoption of mobile solutions;
  • develop appropriate mobile-friendly customer-facing services; and
  • employ effective mobile technology in the APS workplace.

The mobile roadmap points to the significant and timely progress many agencies have already made in the adoption of mobile technologies, such as smartphones, tablets, wifi, mobile-enabled websites and mobile applications.  Indeed the finalists in the recent Excellence in e-Government Award for service delivery - the Department of Human Services, the Australian Bureau of Statistics and the Department of Foreign Affairs and Trade - were all nominated for mobile apps.

The National Library of Australia’s mobile strategy, based on the outcomes of their client survey for mobile services, also provides a good example on which agencies can base their own plans to take-up mobile technology.

We are looking forward to working with agencies to implement the roadmap.  For further information contact us at   Infographic illustrates the content within the APS Mobile Roadmap


I think this is fantastic, however the biggest issue will be the Culture Shift.

When it still requires Branch Manager approval for a single Tweet reply, then there will be no active engagement.

And as long as Departmental CIO's refuse to allow mobile devices to connect to the network, developers wont be able to test and develop for mobile devices.

You're right Toby.

As long as the Departmental IT gatekeepers aren't willing to look beyond a limited understanding of what Mobility can mean to their organisation, we'll continue to only scratch the surface of benefits realisation. eg. one department determined that they were "an iPad shop" as their preferred mobile device, even though that device didn't meet the aims of the truly mobile workforce (rugged, offline, etc.) and the catalyst to shift to a more suitable mobile computing platform was a Toughbook end-of-life refresh.

Unfortunately, mobility in Government is still largely in the hands of IT technocrats and not focussed on outcomes, usability and applicability to the real needs of the mobile worker.