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AGIMO archive > Better Practice > Achievements in E-government

The Australian Government Information Management Office Archive

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Highlights of the Australian Government's E-government Achievements


The Australian Taxation Office has developed e-tax to make it easy for all Australians to complete their tax returns online for free. Over 550,000 taxpayers lodged their returns using e-tax in 2002. E-tax was one of the first applications in the world to be offered by a revenue service, and one of the first of its type to use Public Key Infrastructure (PKI) technology. website
The website provides Australian businesses with a wide range of information about business start-up, taxation, licensing and legislation, as well as over 2900 business to government transactions such as taxation compliance and licence applications. It also enables businesses to apply for their Australian Business Number, and update information about their business on the Australian Business Register.

Australian JobSearch
Australia's largest employment website, is a comprehensive online job board free to use and available 24 hours a day, 7 days a week. It is used by employers and recruitment agencies to easily display employment vacancies and browse resumes, and by job seekers to look for vacancies nation wide.

Litigants and the legal profession can lodge applications and supporting documentation, and pay filing fees electronically to the Federal Court. 'Stamped' documents from the court can be electronically returned.

Online Weather Data
To help prepare for severe weather events and assist weather sensitive industries, the Bureau of Meteorology provides Weather radar for almost 50 locations around Australia,

Electronic Travel Authority
The ETA provides Travel Authorities for Australia to visitors from 32 eligible countries or locations. The ETAs are acceptable at airline check-in counters for easy processing through airlines' Departure Control Systems.

This is a comprehensive website offering direct links to Federal government grants programs.


Australian Government Portal
A key entry point to the Australian government's information and services which enables users to find what they need from the government without having to know which department to go to. Information is presented for individuals, for business, about Australia and about government. The site links to other sites for the following customer groups and subjects: agriculture; business; culture and recreation; education; employment; families; regional; science, industry; youth; community; environment; health; immigration and seniors.

Culture and Recreation Portal
Provides access for over 130,000 Australian and overseas visitors a month to information about Australian culture and over 2,000 Australian cultural and recreation organisations.

Community Portal
Helps Australians find relevant, up-to-date community information and services provided by all levels of government and the non-government sector.

Families Portal
A central point from which Australian families, or people working with families, can look for relevant, up-to-date government information and services.

Youth Portal
Provides access to online information on Australian government services, programs, research, policies, events and publications for and about people aged 12-25 years.

Regional Entry Point
Provides information and links to Australian government programs and services relevant to people living in non-metropolitan, rural and remote Australia.

Immigration Portal
Provides information about settling in Australia, sponsoring family members, business sponsors, community grants and citizenship.


A project to develop a network of electronic health records to improve the flow of information across the health sector. Consumer health information will be collected electronically, safely stored and exchanged between authorised health care providers, within strict privacy safeguards. The network will assist health providers and consumers make informed decisions about treatment and care, thereby improving health outcomes. The network will include the ability to generate an individual's history of medication usage. This component of the project is being developed under the Better Medication Management System (BMMS).

Electronic Tendering for the Australian Government
An Electronic Tender System for use by Australian Government agencies is being implemented that will enable agencies to advertise their open business opportunities and publish associated tender documentation. Suppliers will download documentation and lodge bids in a secure electronic environment. Benefits include savings to government from the distribution of documents and streamlined tracking of the tender process. Benefits to suppliers include automatic notification of open business opportunities, reduced cost of submitting tenders and more time to prepare tender responses.


Public Key Infrastructure
Medicare Australia formerly known as the Health Insurance Commission, is at the forefront of PKI adoption by Australian's health sector. The agency sponsors the use of PKI certificates to health professionals to enable online transactions with medical and pharmacy providers.

Fedlink is a Virtual Private Network using IPSec standard protocols to provide secure communications between government agencies across the public Internet. FedLink uses existing agency Internet gateways and the connectivity provided by the Internet to create a secure Government Intranet. Twenty-one agencies use Fedlink, and a further four are undertaking final preparations to complete the connection process.


E-government Governance and Investment Framework
Key strategic e-government issues are being addressed by high level cross-government committees. Priorities include promoting closer collaboration between agencies in the next phase of ICT implementation, which will involve delivery of more integrated and interactive information and services online and require greater investment. Encouraging a cooperative approach to decisions on standards, investment, security, privacy, shared infrastructure and reuse of intellectual property, and ensuring that these reflect the impact and benefits across government, rather than on individual agencies.

Better Services, Better Government: The Federal Government's E-government Strategy
highlights the second phase of e-government, with a focus on delivering citizen centred services, integrating related services, building user trust and confidence, and enhancing citizen engagement with government.

Demand & Value Assessment Methodologies (DAM & VAM)
To assist agencies in developing transparent and auditable assessments of demand and value propositions for online-government programs.  The methodology provides for a consistent approach across agencies.

Interoperability framework
To underpin the provision of integrated services, the framework articulates a set of agreed policies and standards to allow electronic information and transactions to operate seamlessly across agencies and jurisdictions.

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