Business Enabling Services

Katherine Jones

Katherine Jones PSM
Deputy Secretary

Business Enabling Services (BES) works with the Secretary, Executive Board and other business groups within the department to enhance, promote and sustain Finance's role as a trusted and professional adviser to the government.

BES also provides current parliamentarians and their staff (approximately 1,850), and former Senators and Members, with a range of facilities and services.

Deputy Secretary: Katherine Jones 


Ministerial and Parliamentary Services (M&PS)

A/g First Assistant Secretary: Jason Ford 
Phone: (02) 6215 3978

M&PS provides parliamentarians, their staff, and others as required by the Australian Government with a range of facilities and services to assist them in undertaking their duties. 
These services include:

  • Providing advice and support to clients and stakeholders.
  • Paying accounts relating to work expenses, allowances and entitlements.
  • Managing and maintaining the Members of Parliament (Staff) Act 1984 (MOP(S) Act) employment framework.
  • Providing client and event transport (car-with-driver) and associated ground transport services to eligible recipients.
  • Managing Commonwealth Parliament Offices and the ministerial wing of Parliament House.
  • Managing the Australian Political Exchange Program and the Australian Political Parties for Democracy Program.
  • Providing property and office facilities management.

Individual Branches within M&PS are as follows.

Entitlements Policy

Assistant Secretary: Kim Baker
Phone: (02) 6215 1372 

Entitlements Policy Branch is responsible for policy development and advice in relation to parliamentarians' work expenses and the MOP(S) Act employment framework.

The branch provides advice to the Special Minister of State (SMOS) and other stakeholders on policy matters relating to various pieces of legislation administered by the department.  It also liaises with the Remuneration Tribunal Secretariat in the Australian Public Service Commission in relation to the development of, and changes to, determinations affecting work expenses of parliamentarians.

There are over 2000 MOP(S) Act employees throughout Australia and the branch is responsible for developing and delivering their employment framework, in consultation with other relevant agencies and the employees themselves. In addition, the branch administers other Human Resource services for this workforce including a professional development program and the Workplace Health and Safety response within parliamentarians’ workplaces.

The branch also provides secretariat support for the Australian Political Exchange Council, which provides an international exchange program for young political leaders.


Assistant Secretary: Brent Heaver
Phone: (02) 6215 2550

COMCAR provides high quality, secure and confidential car-with-driver and other ground transport services to the Governor-General, Prime Minister, parliamentarians, members of the Federal Judiciary and other office holders.

COMCAR also provides ground transport and associated support services to visiting guests of Government such as Royalty, Heads of State, Heads of Government and other foreign dignitaries. COMCAR frequently delivers services during major international events, such as the Group of Twenty meetings (G20), the Commonwealth Heads of Government Meeting (CHOGM) and other Ministerial forums hosted in Australia.

COMCAR has a national presence, with drivers located in each state and territory.  COMCAR can provide or arrange transport and associated services in all metropolitan and country areas. Reservations for COMCAR services can be made 24 hours a day, seven days a week.

Advice and Support

A/g Assistant Secretary: Lauren Barons
Phone: (02) 6215 3403

Advice and Support Branch provides the communication link between M&PS and its clients, including current and former parliamentarians and their employees.

The branch's key responsibilities include:

  • Providing advice to our portfolio Ministers, particularly the Special Minister of State, regarding parliamentarians’ access to work expenses.
  • Advising parliamentarians and their employees on work expenses and employment issues.
  • Managing the M&PS website and information updates.
  • Providing electorate-based facilities and services to parliamentarians, including office accommodation, equipment and vehicles
  • Managing the provision of services in the Ministerial Wing of Parliament House and the Commonwealth Parliament Offices in State/Territory capital cities.

Client Services

A/g Assistant Secretary: Deesiree Kaufline
Phone: (02) 6215 3640

Client Services Branch provides a range of claims processing and support services to its clients, including current and former parliamentarians and their employees.

The branch’s key responsibilities include:

  • The provision of payroll and associated services to over 2000 MOP(S) Act employees.
  • Paying accounts relating to work expenses, allowances and entitlements for parliamentarians and their employees.
  • Management of the IT support systems used by M&PS for delivering services to clients.
  • Contract management of third party service providers that deliver services to clients.
  • Managing the provision of property services to parliamentarians.

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Corporate Services

First Assistant Secretary: Robin Renwick
Phone: (02) 6215 2117

The Corporate Services supports the achievement of Finance’s outcomes by providing strategic advice to the Secretary and Executive Board on corporate governance and departmental administration. The division provides services to the department including portfolio coordination, parliamentary liaison, human resource services, financial information and support, in-house legal services, learning and development, communications and public affairs support, and knowledge management. The division also provides home department support to Finance’s portfolio ministers.

Legal Services

Assistant Secretary: Patricia Hawley
Phone: (02) 6215 3735

Legal Services reports directly to the First Assistant Secretary and provides the Department of Finance with in-house legal advice and assistance including on:

  • commercial and public law matters
  • assistance in the management of litigation
  • drafting commercial and other instruments
  • co-ordination of FOI and Finance Legislative Instruments.

Also, in consultation with their Business Group clients, they arrange for legal advice and assistance to be provided by Finance's panel of external legal service providers (the Legal Panel).


Assistant Secretary: Rachael Jackson 
Phone: (02) 6215 2021

HR Shopfront
Phone: 6215 3937

People delivers a range of human resource services to the department including:

  • recruitment and payroll services
  • advice and support on employee relations and conditions
  • work health and safety services
  • assisting the department to imbed its strategic goals through workforce planning, staff surveys and targeted recruitment programs (including the Graduate program
  • advice and support on HR policy and programs
  • management and provision of learning and development opportunities.

For more information, feel free to contact the friendly staff at the HR Shopfront.

Chief Financial Officer

Assistant Secretary, Chief Financial Officer: Steven Momcilovic 
Phone: (02) 6215 3825

Chief Financial Officer (CFO) contributes towards the outcomes of the Department by providing reliable and timely financial information that supports decision making and seeks to drive improved organisational performance. 

The key products and services of CFO are as follows:

  • Reporting, covering: EB monthly financial management, monthly financial reporting, financial statements, general ledger management and accounting policy.
  • Budgets, covering: capital planning, external and internal budgeting, review of new initiatives and small agency monitoring.
  • Specialist Financial Advice, covering: monthly financial management reports and advice to Business Groups, preparation of Group budgets and costings, adjustments of budgets and actuals and the co-ordination of ad hoc financial requirements across business groups.
  • Financial Operations, covering: accounts processing, payroll, cash flow and appropriation management, banking, petty cash, Cabcharge, credit cards, taxation and asset accounting.

Corporate Engagement

Assistant Secretary: Suzanne Russel 
Phone: (02) 6215 2455

The Corporate Engagement team provides advice and support to the department on a range of activities including strategic communications, media management, publications and corporate events.

Parliamentary and Coordination

Assistant Secretary: Carolyn Driessen
Phone: (02) 6215 3544

Parliamentary and Coordination provides an integral link to the Parliament and our Portfolio Ministers. We deliver advice and support to enable our ministers, the department and portfolio agencies to fulfil their responsibilities to the Parliament.

In performing this role, Parliamentary and Coordination is responsible for a range of activities including delivery of the following services:

  • Managing the Parliamentary Workflow System (PWS)
  • Senate Estimates co-ordination
  • Parliamentary liaison
  • Cabinet liaison
  • Home department support for our ministers.

Parliamentary and Coordination also provides a central coordinating role for Finance and other agencies in the Portfolio.

People and Projects Office / Finance Transformation

First Assistant Secretary: Robin Renwick
Phone: (02) 6215 2117

People and Projects Office / Finance Transformation work in partnership with Corporate Services to implement and refine the department’s new operating model and to modernise the department’s tools and systems, with a view to maximising efficiency and the value provided to the government of the day

The division is comprised of:

  • People and Projects Office
  • Finance Transformation Branch

People and Projects Office (PPO)

The People and Projects Office (PPO) as a key part of the Finance Transformation Program, is integral to the implementation of the department’s new operating model.  The PPO aims to achieve best practice, innovation and continuous improvement across the department by matching the right staff to the right project at the right time.

Finance Transformation

The Finance Transformation team provides strategic oversight of, and drives the department’s transformation agenda, ensuring all elements are coherent and integrated and align with the Corporate Plan.

This includes:

  • monitoring and evaluating the success of the transformation program
  • refining the new operating model through the application of better practice and lessons learned
  • driving positive cultural change—designing and delivering approaches to embed desired behaviours across the organisation
  • improving how we collaborate and interact with our external stakeholders, building productive relationships and our reputation by adding value to the business of government
  • supporting broader APS Transformation by disseminating our Case Study and lessons learned.

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Information and Communications Technology Division

Chief Information Officer and First Assistant Secretary: John Sheridan
Phone: (02) 6215 1501

Information and Communications Technology Division (ICTD) delivers information services, IT and business services to the department and ‘whole of government’. ICTD supports the Chief Information Officer and Chief Information Security Officer functions of IT Security, Architecture, Service and Programme Delivery, as well as Online, Technical and Government Network Services.

Information and Communications Technology Division is responsible for:

  • Delivering ICT Projects and Service Support, to the Department as well as supporting the Parliamentary Workflow System (PWS)
  • Delivering a range of cost effective and innovative ‘whole of government’ online services and information products
  • Delivering secure telecommunications to ‘whole of government’, and
  • Ensuring a consistent and strategic approach to the delivery and use of technology across the Department, that delivers value to the Department and ‘whole of government’.

Government Network Services

Assistant Secretary: Chris Dale
Phone: (02) 6215 1801

Government Network Services Branch (GNSB) supports the work of Federal Ministers, Commonwealth entities and the Council of Australian Governments by managing and operating secure, cost effective, innovative and practical telecommunications networks and equipment that build public sector capability and improve government operations.

Services include:

  • Ministerial Communications Network (MCN)
  • National Telepresence System (NTS)
  • Parliamentary Television (ParlTV)
  • Secure Mobile Communications
  • Intra-government Communications Network (ICON)
  • Data Carriage Service
  • GovLink (formerly FedLink)
  • Finance Information Technology Services.

Online Services

Assistant Secretary: Sharyn Clarkson
Phone: (02) 6215 3339

Online Services delivers a range of 'whole of government' digital services and platforms to address the needs of entities.

Online Services is responsible for:

  • govCMS external link
  • govdex external link
  • external linkprovides information about government structures, organisations and key people in a single place, making it easier to find and update information.

Technical Services

Assistant Secretary: Helen Thomsett
Phone: (02) 6215 1817

The Technical Services Branch provides support services to the department, delivers a programme of work, and maintains and supports core departmental applications and solutions.

Technical Services Branch is responsible for:

  • Delivery of ICT projects and technology solutions for business
  • Providing a high standard of support to clients through the Service Centre
  • Maintaining and supporting the Parliamentary Workflow Solution (PWS)
  • Providing business analysis and testing services
  • Maintaining and enhancing core Departmental and business specific applications.

Office of the Chief Information Officer

Director: Patrick Roberts
Phone: (02) 6215 1792

Reporting directly to the CIO, the office of the CIO (OCIO) works across ICTD to ensure a consistent and strategic approach is used in the delivery and use of technology across the department; and that through efficiency and transparency, technology delivers value to the department.

The core capabilities of the OCIO are Strategy, Architectural Governance, ICT Security and Service Delivery processes.

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Contact for information on this page: Finance Web Manager at:

Last updated: 03 January 2018