The Scheme for Compensation for Detriment caused by Defective Administration (the CDDA Scheme)
- The Scheme for Compensation for Detriment caused by Defective Administration (the CDDA Scheme) [312 KB]
- The Scheme for Compensation for Detriment caused by Defective Administration (the CDDA Scheme) [ 238 KB ]
- What is the CDDA Scheme?
- Who has the authority to make decisions?
- When are compensation payments made?
- What is defective administration?
- What is detriment?
- Who can apply for compensation?
- How do I apply?
- Further information
In cases where it has been established that there is no legal liability to pay compensation, the CDDA Scheme provides a mechanism for non-corporate Commonwealth entities (NCEs) to compensate persons who have experienced detriment as a result of a NCE’s defective actions or inaction.
The CDDA Scheme is available to provide a remedy for all NCEs under the PGPA Act, with the exception of the Departments of Parliament
The CDDA Scheme is discretionary as well as permissive. It does not oblige the decision-maker to approve a payment in any particular case.
Claims under the CDDA Scheme are managed and investigated by the NCE which is alleged to have been defective. The Department of Finance only provides policy advice on the CDDA Scheme.
The CDDA Scheme is an administrative, not a statutory (legislative) scheme. It has been established under the executive power of section 61 of the Constitution.
Portfolio Ministers have responsibility for decisions made under the CDDA Scheme. Ministers may also authorise departmental officers to make decisions.
Payments made under the CDDA Scheme are discretionary. This means there is no automatic entitlement to a payment.
Payments may be made by the relevant portfolio Minister or authorised officer if a Government officer or NCE has directly caused an applicant to experience detriment as a result of defective administration.
The CDDA Scheme is generally an avenue of last resort and is used only where there is no other viable avenue to provide redress.
That a mistake has been made by an entity or an official of an entity does not automatically mean compensation is payable under the CDDA Scheme.
Defective administration is defined as:
- a specific and unreasonable lapse in complying with existing administrative procedures; or
- an unreasonable failure to institute appropriate administrative procedures; or
- an unreasonable failure to give to (or for) an applicant, the proper advice that was within the officer's power and knowledge to give (or reasonably capable of being obtained by the officer to give); or
- giving advice to (or for) an applicant that was, in all the circumstances, incorrect or ambiguous.
Detriment means quantifiable financial loss that the applicant has suffered.
There are three types of detriment:
- detriment relating to a personal injury including mental injury (personal injury loss);
- economic detriment that is not related to a personal injury (pure economic loss); and
- detriment relating to damage to property.
Any individual, company or other organisation can apply for compensation, either for themselves or for an authorised third party. There is no guarantee of a favourable outcome.
Claims are made in writing to the NCE to which your compensation claim relates.
Your application should address:
- the criteria for determining defective administration;
- explain how the actions or inactions were defective;
- provide details of the detriment being claimed, including an explanation of how the amount claimed is calculated; and
- explain how the defective administration directly caused the loss.
Please include all relevant evidence in support of your application e.g. correspondence between yourself and the relevant NCE, medical certificates etc. Please send all information to the NCE.
Contact details for large NCEs are listed below on the following page.
The Commonwealth Ombudsman has also produced a factsheet on the CDDA Scheme. You can contact the Commonwealth Ombudsman on the following details:
GPO Box 442
CANBERRA ACT 2601
1300 362 072
If you have a complaint about a Commonwealth entity in regard to the CDDA Scheme, or you are dissatisfied with a NCE’s decision under the CDDA Scheme, you should contact the Commonwealth Ombudsman. The Department of Finance does not review decisions made under the CDDA Scheme.
Contact details for other NCEs
|Australian Customs and Border Protection Service||Complaints and Compliments Management Unit
Reply Paid 86251
MELBOURNE VIC 8060
|1800 228 227|
|Australian Federal Police||Professional Standards Operations Monitoring Centre
PO Box 401
CANBERRA CITY ACT 2601
|(02) 6131 6789|
|Australian Taxation Office||ATO General Counsel
PO Box 900
CIVIC SQUARE ACT 2608
|1800 005 172|
|Department of Agriculture||GPO Box 858
CANBERRA ACT 2601
|(02) 6272 3933|
|Department of Defence||Defence Legal—DSFC
PO Box 7911
CANBERRA BC ACT 2610
|1300 333 362|
|Department of Education and Training||
GPO Box 9880
1300 566 046
|Department of Health||GPO Box 9848
CANBERRA ACT 2601
|1800 020 103|
|Department of Human Services
(Child Support, Centrelink and Medicare)
1800 995 496
|Department of Immigration and Border Protection||Director, Civil Litigation and Compensation Section
PO Box 25
BELCONNEN ACT 2616
02 6264 4189
|Department of Veterans’ Affairs||GPO Box 9998
CANBERRA ACT 2600
Last updated: 07 June 2016