Act of grace mechanism

The act of grace mechanism is a discretionary power which allows payments to be made if a decision maker considers there are special circumstances and that it is appropriate. It is found in section 65 of the Public Governance, Performance and Accountability Act 2013.

There is no situation which guarantees a favourable result under the act of grace mechanism.

Contacting the Discretionary Payments Section

You can contact the Discretionary Payments Section from Monday to Friday 9am – 5pm (AEST).

Phone: 1800 227 572 (calls from mobile phones at mobile phone rates)


Please note our new postal address as of 6 April 2016 is:
Discretionary Payments Section
Risk, Insurance and Special Claims Branch
Department of Finance
1 Canberra Avenue
Forrest ACT 2603

Last updated: 04 April 2016