Stages in User-Centred Research
Introduction
User research and design is an iterative or cyclical process.
Research can begin at any stage, provided clear objectives and requirements are established before undertaking any activity.
User research process
The following table identifies the main stages involved in user research process.
| Stage | Description |
|---|---|
| 1. | Identify project objectives, the goals and user research requirements. |
| 2. | Understand the user requirements through user profiling. |
| 3. | Develop specific user scenarios based on profiling data for testing. |
| 4. | Perform usability testing with appropriate users from each user group. |
| 5. | Iterative site restructuring or redesign and testing of sites. Examples: Techniques include: paper prototypes, partial prototypes, high fidelity, functional prototypes. |
In this toolkit
This toolkit contains templates and guidelines to support this user research process.
Contact for information on this page: nsip@finance.gov.au