Portal Review Session
Overview
This topic contains questions about the [URL] portal.
The portal review can be conducted in face-to-face interview sessions. This provides an excellent informal opportunity to gauge the user's impressions of the site and its content.
This is an on-line activity and requires a computer with internet access.
Important: This is not a usability test. The overall usability of the portal must be evaluated in separate usability test sessions.
Instructions for interviewer
Do the following:
- Check the list of important issues identified by the participants
- Ask them to locate the information through the portal.
- Against each scenario, note the users' first and second options for links.
- Ask the user what the link labels suggest to them and make a note of these.
Important: Use only 2 or 3 scenarios. Allow users to explore the site.
Sample of scenarios of use
The following table contains sample scenarios for community workers.
Note: It is recommended that you use the participant's personal information requirements list as the source of scenarios.
| Scenario number |
Scenario (examples) | Link(s) Chosen | Keywords | Comments |
|---|---|---|---|---|
1 |
Find funding for computer equipment. |
|||
2 |
Find a grant for a small bus for your community. |
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3 |
Qualitative comments
Encourage the user to explore the site and links, and ask the users about their expectations and impressions. Make a note of the qualitative comments. These can be grouped together by category or theme for later analysis.
User satisfaction
Please answer the following questions related to the government portal [portal name or URL] and the associated portal links.
Question 1
How would you describe your familiarity with the web portal? (Tick all that apply).
I ....
- was not aware of this web portal.
- was only generally aware, but have not used it.
- am familiar with this web portal.
- am familiar with similar government websites.
Question 2
How clear is the menu structure of the main page [portal name or URL] ? (Select one option).
- Very clear
- Mostly clear
- Neither
- Mostly unclear
- Very unclear
Question 3
How helpful are the link names in directing you to the correct information location? (Select one option).
- Very helpful
- Mostly helpful
- Neither
- Mostly confusing
- Very confusing
Question 4
Which links did you visit?
Question 5
What did you like about the portal?
Question 6
Is there anything you dislike about the portal? What?
Question 7
How often would you find a need to access this web site? (Select one option).
- more than once a day
- daily
- more than once a week
- weekly
- monthly
- occasionally when a need arises
- never
Question 8
Which of the following best describes your need to access the web site? (Select one option).
- I would really use this site because nothing similar exists to meet my information needs.
- This is a minor improvement to my current information resources.
- Looks okay but this is similar to the sites I use now.
- I am not at all interested in using the web site.
Question 9
Would you recommend this site to other people?
- Yes
- No
Question 10
What would encourage you to use this site more frequently?
Thank you for your participation in the portal review.
Contact for information on this page: nsip@finance.gov.au