Issues
Introduction
The questions in this section are to help identify the major issues that concern you and for which you may seek information.
Question 1
Describe your [role] and your main activities related to your [role].
Note: Depending upon the profiling objectives, 'role' refers to the user's main role in either a personal or work related context.
Question 2
Briefly describe your [clientele].
Notes to facilitator: Depending upon the profiling objectives, the 'clientele' refers to the user's main subject of interest in either a personal or work related context.
Question 3
What are the major issues related to your [role] and your [clients] that you have a need for information and services?
Notes to facilitator: Depending upon the profiling objectives, use of the terms 'role' and 'clients' refer to the user's main role and their subject of interest in either a personal or work related context. These can be changed to suit the user group you are working with.
Question 4
Please rank the above issues from most to least important.
Question 5
What specific information do you seek on these issues?
Question 6
Where do you obtain this information? Tick all that apply.
- Colleagues
- Newspapers
- Letters/correspondence
- Internet (general)
- Internet (government sites)
- Staff intranet
- Newsletters
- Internal circulars
- Call centres or helpdesks
- Other (specify)
Question 7
Have you searched on the internet for information on these issues?
Question 8
Are you generally able to find adequate information on the internet?
- Yes
- No
- Not sure
- Sometimes
Question 9
On a scale of 1 (Very Easy) to 5 (Very Difficult), how easy has it been to get the information you sought?
Question 10
What are the major problems you face when trying to obtain information to address your (government-related) issues on the internet?
Question 11
Can you give me an example of an instance when you had to make a decision on one of these issues?
[Follow-up questions]
- What did you do?
- Why/How did you know to do this?
- What information did you rely on?
- Did you achieve a successful outcome?
Notes to facilitator: This set of questions identifies potential scenarios for a portal review or usability testing session. Additionally, they attempt to bring together in a single 'story' or anecdote qualitative information gathered in previous 10 questions.
Contact for information on this page: nsip@finance.gov.au