Government Information Resources
Introduction
The questions in this topic relate to your experience with government information sources, specifically government web sites.
If you do not currently use government web sites, please answer questions in relation to government enquiry counters, shop fronts or help desks etc.
Question 1
On what issues do you seek government information? Please list 5-7 issues.
Question 2
From the list above rank the three most important issues
Question 3
When looking for information regarding government policies and programs, do you...
- ring the relevant department?
- search the official website?
- visit the government department enquiry counter?
- ask someone? (specify)______________
- other? (specify)____________________
Question 4
In the table below, please list some government sites that you visit. If you cannot remember the site address, then give a description or name.
For each site listed please state the information that you seek.
| No. | The site I visit is... | The information I look for is... |
|---|---|---|
1. |
||
2. |
||
3. |
||
4. |
||
5. |
Question 5
Why do you visit these government websites? Tick all that apply.
- To look for general information
Examples: General government news, programs. - To look for specific information
Examples: Public services, forms. - To do something online
Example: Fill a tax return - To link to another resource
- To find a contact or agency information
- Other (specify) __________________
Question 6
What are the general problems you face in using government websites? Tick all that apply.
- It is difficult to find information that is relevant to my situation.
- Navigating the sites is difficult due to poor structure.
- The information provided is often incomplete.
- The information provided is often outdated.
- The sites often have dead or broken web links.
Question 7
Are they any other problems that you would like to add to the above list?
Contact for information on this page: nsip@finance.gov.au