INFORMATION FOR OUTCOME 2
|QUALITY|| || |
|Provide client agencies with high quality accommodation and asset
management services in Australia and overseas as measured by industry benchmarking
and tenant satisfaction levels:|| || |
- portfolio condition to be maintained to industry standards
as determined by independent audit;
audit to be completed during 2001 calendar year. Results of this audit will be
reported in the 200102 Annual Report.
- development of properties to meet customer needs, including
Australian representational requirements overseas, within specified time and budget;
major projects, the refurbishment of 4 Treasury Place and the construction of
a new Chancery in Brasilia, were completed during 200001. Other projects
completed include the facade and roof rectification works at Beijing and Wellington.
Refurbishment of the Berlin Chancery commenced and the Treasury Building refurbishment
is continuing. The projects were completed in accordance with the approved budgets
and timeframes. Post-occupancy tenant satisfaction surveys will be undertaken
at the 4 Treasury Place and Brasilia facilities during 200102.
- tenant satisfaction will be measured by tenant survey.
survey of tenants has found that improvements have been made in areas of responsiveness
to tenant needs and complaint resolution. Day-to-day property management functions
continue to be performed to a satisfactory level, but tenants have suggested there
is a need for enhanced communication. Finance will address these findings.
|QUANTITY|| || |
|Earn a Rate of Return on Net Assets (RONA) of 6 per cent.|| |
of 6.57 per cent was achieved.
dividends to Government of $117 million.|| |
total of $142 million was paid as dividends.
|Return equity of $257 million from proceeds of divestment programme.|| |
metDue to delays in selling a few properties equity of $198 million was
|Invest $88 million
in capital expenditure.|| |
Not metAs at 30
June 2001 $66.2 million has been spent on capital works in 200001 due to
rescheduling of expenditure within the overall approved budgets and timeframes.