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Chapter Title - Outcome 2 - Improved and More Efficient Government Operations
chaptersChapter 1Chapter 2Chapter 3Chapter 4Chapter 5Chapter 6Chapter 7Chapter 8AppendicesFinancial StatementsGlossaryImage of Orange Strip
Chapter contents | Performance Information for Outcome 2 - Outcome 2.1.5—Competitive Tendering and Contracting Advice < Performance Information for Outcome 2 - Output 2.1.6—Service Charters Advice > Performance Information for Outcome 2 - Output 2.2.1—Property Management
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PERFORMANCE INFORMATION FOR OUTCOME 2

Output 2.1.6—Service Charters Advice

QUALITY
Target Result
80 per cent of Service Charters assessed by survey and case studies—having improved service delivery.

Achieved—80 per cent of agencies reported that 90 per cent or more of their staff are aware of their Service Charter and its use as a tool to improve customer service.

QUANTITY
Target Result
20 applications for the Service Charter Awards for Excellence in 2000–01. Not met—14 applications received for the Service Charter Awards.

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Chapter 1 | Chapter 2 | Chapter 3 | Chapter 4 | Chapter 5 | Chapter 6 | Chapter 7 | Chapter 8 | Appendices | Financials | Glossary		Blank Spacer Image