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Chapter Title - Outcome 2 - Improved and More Efficient Government Operations
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Chapter contents | Performance Information for Outcome 2 - Outcome 2.1.2—Public Sector Superannuation Advice < Performance Information for Outcome 2 - Output 2.1.3—Management of Discretionary Payments > Performance Information for Outcome 2 - Outcome 2.1.4—Secretariat Support for Remuneration Tribunal
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PERFORMANCE INFORMATION FOR OUTCOME 2

Outcome 2.1.3—Management of Discretionary Payments

QUALITY
Target Result

90 per cent of Ministerial briefs/advice rated better than average or excellent in quality and timeliness.

Surpassed—98 per cent of Ministerial briefs/advice rated better than average or excellent in quality and timeliness.
90 per cent of Act of Grace/waiver cases turnaround within 21 days.

Not met—75 per cent of Act of Grace/waiver cases turnaround within 21 days. The result reflects a higher number of complex cases.

90 per cent of Natural Disaster Relief Arrangements (NDRA) and Natural Disaster Risk Management Studies Programme payments processed within set deadlines.

Surpassed—100 per cent processed within set deadlines.
QUANTITY
Target Result
On average, an estimated 140 Act of Grace/debt waiver claims at a value of approximately $355 million per annum (three year average) will be processed by the Minister and his delegates.

Surpassed—298 Act of Grace/debt waiver claims were processed in the financial year, with a total value of $73.09 million. There has been an increase in the number of cases, amounts requested have been of lesser value.

Expenditure on Natural Disaster Relief (NDR) can vary widely from year to year. On a three-year average, $47 million will be processed per annum.

Surpassed—Expenditure this financial year on NDR was $117 million. More remedial work in Queensland and the impact of NSW floods has increased the level of payments for the financial year.

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