ICT Strategy & Governance
- Title: Interacting with Government: Australians' use and satisfaction with e-government services—2008
Date: December 2008
Interacting with Government explores Australians’ use and satisfaction with e‑government services provided through the internet and telephone. It investigates:- how people contact government by internet, telephone, in-person or mail
- satisfaction with these means of contacting government, including reasons for satisfaction and dissatisfaction
- reasons why people choose to use or not use e‑government services
- preferences for future delivery of government services.
- Title: Review of the Australian Government's Use of Information and Communication Technology
Date: October 2008
In April 2008 Minister for Finance and Deregulation, Lindsay Tanner, engaged Sir Peter Gershon to lead an independent review of the Australian Government's use and management of information and communication technology (ICT). Sir Peter’s report provides a comprehensive and detailed analysis of a wide range of issues affecting the Government’s use and management of ICT, and also outlines a staged plan for the implementation of recommendations. - Title: Australians' Use of and Satisfaction with e-Government Services – 2007
Date: December 2007
Australians' Use of and Satisfaction with e-Government Services – 2007 is the third report in a planned time series study. The 2007 study continues the measurement of the uptake of government services provided through the internet and other channels by undertaking a quantitative and qualitative study of Australians’ use of these services across all tiers of government. - Title: Meeting the Demand for ICT Skills in the Australian Public Service
Date: September 2007
The ICT Skills Taskforce Report assesses the need for information and communications technology (ICT) skills within government and provides a list of recommendations aimed at improving the recruitment, retention and development of ICT specialists in the APS. - Title: Australian Government Architecture Reference Models (v1.0)
Date: June 2007
The Australian Government Architecture Reference Models provide a standard structure taxonomy against which agencies and Whole-of-Government may map ICT investments, business designs and IT services/capabilities. - Title: Cross-Agency Services Architecture Principles
Date: April 2007
The Cross-Agency Services Architecture Principles have been developed in support of the specific requirements of the 2006 e-Government Strategy, as an aid for agencies in the architecture development and design of cross-agency services, regardless of whether they are supported by IT systems and infrastructure. These principles form part of the platform of the Australian Government Architecture (AGA). - Title: Australians' Use of and Satisfaction with e-Government Services - 2006
Date: July 2006
Australians' Use of and Satisfaction with e-Government Services – 2006 is the second annual report in a planned time series study. The 2006 survey continues the measurement of the uptake of government services provided through the internet and other channels by undertaking a quantitative and qualitative study of Australians’ use of these services across all tiers of government. - Title: 2006 e-Government Strategy: Responsive Government: A New Service Agenda
Date: March 2006
Information and communications technology (ICT) is transforming the way government operates and the pace of change will only increase over the next few years. ICT advances can provide better service delivery, while at the same time improving efficiency and reducing the costs of government. Effectively harnessing ICT to achieve this goal is a significant challenge. This strategy, Responsive government—a new service agenda, outlines how the Australian Government will meet this challenge. - Title: Australians' Use of and satisfaction with e-government services - 2005
Date: June 2005
The report 'Australians' Use of and Satisfaction with E-government Services' focuses on citizens' use of government services provided via various channels, including the Internet and telephone, to access three levels of government (Australian Government, state/territory government and local government) in Australia. It establishes a baseline of understanding of Australia's uptake of e-government services, satisfaction with e-government services, and barriers to e-government use. - Title: Future Challenges for E-government
Date: May 2004
This series of papers on e-government was commissioned by AGIMO through the Institute of Public Administration of Australia (ACT Division).
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