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ICT Strategy & Governance

• Title: Interacting with Government—2011
  Date: January 2012
  This is the sixth and last report in a series exploring Australians' use and satisfaction with e-government services (provided through the internet and telephone).
  
• Title: The Australian Government’s study into the Accessibility of the Portable Document Format for people with a disability
  Date: November 2010
  People with disabilities face challenges in dealing with the online world. In order to participate in the online world they employ many adaptive strategies and use a range of tools commonly known as assistive technologies. This study reviewed the use of the Portable Document Format (PDF) with assistive technologies.
  
• Title: Independent Review of Implementation of the ICT Reform Program
  Date: June 2010
  Dr Ian Reinecke’s independent review examines the effectiveness of the Government’s implementation of the ICT Reform Program and identifies areas for improvement. The review also considers the future role of the Australian Government Information Management Office.
  
• Title: Web Accessibility National Transition Strategy
  Date: June 2010
  The Web Accessibility National Transition Strategy details the implementation of Web Content Accessibility Guidelines version 2.0 (WCAG 2.0) for all government websites over four years. WCAG 2.0 implementation sets the course for improved web services, paving the way for a more accessible and usable web environment that will more fully engage with, and allow participation from, all people within our society.
• Title: Interacting with Government: Australians' use and satisfaction with e-government services—2009
  Date: December 2009
  Interacting with Government explores Australians’ use and satisfaction with e‑government services provided through the internet and telephone. It investigates:
  • how people contact government by internet, telephone, in-person or mail
  • satisfaction with these means of contacting government, including reasons for satisfaction and dissatisfaction
  • reasons why people choose to use or not use e‑government services
  • preferences for future delivery of government services.
• Title: Australian Government Architecture Reference Models (v2.0)
  Date: December 2009
  The Australian Government Architecture Reference Models provide a standard structure taxonomy against which agencies and Whole-of-Government may map ICT investments, business designs and IT services/capabilities.
• Title: Interacting with Government: Australians' use and satisfaction with e-government services—2008
  Date: December 2008
  Interacting with Government explores Australians’ use and satisfaction with e‑government services provided through the internet and telephone. It investigates:
  • how people contact government by internet, telephone, in-person or mail
  • satisfaction with these means of contacting government, including reasons for satisfaction and dissatisfaction
  • reasons why people choose to use or not use e‑government services
  • preferences for future delivery of government services.
• Title: Review of the Australian Government's Use of Information and Communication Technology
  Date: October 2008
  In April 2008 Minister for Finance and Deregulation, Lindsay Tanner, engaged Sir Peter Gershon to lead an independent review of the Australian Government's use and management of information and communication technology (ICT). Sir Peter’s report provides a comprehensive and detailed analysis of a wide range of issues affecting the Government’s use and management of ICT, and also outlines a staged plan for the implementation of recommendations.
• Title: Australians' Use of and Satisfaction with e-Government Services – 2007
  Date: December 2007
  Australians' Use of and Satisfaction with e-Government Services – 2007 is the third report in a planned time series study. The 2007 study continues the measurement of the uptake of government services provided through the internet and other channels by undertaking a quantitative and qualitative study of Australians’ use of these services across all tiers of government.
• Title: Meeting the Demand for ICT Skills in the Australian Public Service
  Date: September 2007
  The ICT Skills Taskforce Report assesses the need for information and communications technology (ICT) skills within government and provides a list of recommendations aimed at improving the recruitment, retention and development of ICT specialists in the APS.
• Title: Cross-Agency Services Architecture Principles
  Date: April 2007
  The Cross-Agency Services Architecture Principles have been developed in support of the specific requirements of the 2006 e-Government Strategy, as an aid for agencies in the architecture development and design of cross-agency services, regardless of whether they are supported by IT systems and infrastructure. These principles form part of the platform of the Australian Government Architecture (AGA).
• Title: Australians' Use of and Satisfaction with e-Government Services - 2006
  Date: July 2006
  Australians' Use of and Satisfaction with e-Government Services – 2006 is the second annual report in a planned time series study. The 2006 survey continues the measurement of the uptake of government services provided through the internet and other channels by undertaking a quantitative and qualitative study of Australians’ use of these services across all tiers of government.
• Title: 2006 e-Government Strategy: Responsive Government: A New Service Agenda
  Date: March 2006
  Information and communications technology (ICT) is transforming the way government operates and the pace of change will only increase over the next few years. ICT advances can provide better service delivery, while at the same time improving efficiency and reducing the costs of government. Effectively harnessing ICT to achieve this goal is a significant challenge. This strategy, Responsive government—a new service agenda, outlines how the Australian Government will meet this challenge.
• Title: Australians' Use of and satisfaction with e-government services - 2005
  Date: June 2005
  The report 'Australians' Use of and Satisfaction with E-government Services' focuses on citizens' use of government services provided via various channels, including the Internet and telephone, to access three levels of government (Australian Government, state/territory government and local government) in Australia. It establishes a baseline of understanding of Australia's uptake of e-government services, satisfaction with e-government services, and barriers to e-government use.
• Title: Future Challenges for E-government
  Date: May 2004
  This series of papers on e-government was commissioned by AGIMO through the Institute of Public Administration of Australia (ACT Division).

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