ICT Strategy & Governance

  • Title: Web Accessibility National Transition Strategy - 2012 Progress
    The Australian Government Information Management Office (AGIMO) conducted a survey of agency progress through the Transition and Implementation phases of the Web Accessibility National Transition Strategy (NTS) in the first half of 2012.
  • Title: Web Accessibility National Transition Strategy - 2010 Baseline Report
    The Australian Government Information Management Office (AGIMO) conducted a survey of agency progress through the Preparation Phase of the Web Accessibility National Transition Strategy (NTS) in the first quarter of 2011.
  • Title: Australian Public Service Information and Communications Technology Strategy 2012-2015
    Date: September 2012
    The Australian Public Service Information and Communications Technology Strategy 2012-2015 (the Strategy) identifies priorities and actions that will position the Australian Government to use ICT in new, creative and innovative ways to deliver better, easier to use services in ways that best meet people’s needs and expectations.
  • Title: Draft Strategic Vision for the Australian Government’s use of ICT Version 2
    Date: April 2012
    The Secretaries’ ICT Governance Board endorsed this revised draft of the ICT Strategic Vision following consultation and feedback on the original draft Vision between April 2011 and August 2011.
  • Title: Implementing the ICT Strategic Vision
    Date: April 2012
    Dr Ian Reinecke prepared a report for the Secretary of the Department of Finance and Deregulation on the draft ICT Strategic Vision which was released for consultation and feedback in April 2011.
  • Title: Review of the Operational Activities and Structure of AGIMO
    Date: April 2012
    Ms Helen Williams AO undertook a review of the operational activities and structure of the Australian Government Information Management Office (AGIMO) for the Secretary of the Department of Finance and Deregulation.
  • Title: Interacting with Government—2011
    Date: January 2012
    This is the sixth and last report in a series exploring Australians' use and satisfaction with e-government services (provided through the internet and telephone).
  • Title: The Australian Government’s study into the Accessibility of the Portable Document Format for people with a disability
    Date: November 2010
    People with disabilities face challenges in dealing with the online world. In order to participate in the online world they employ many adaptive strategies and use a range of tools commonly known as assistive technologies. This study reviewed the use of the Portable Document Format (PDF) with assistive technologies.
  • Title: Independent Review of Implementation of the ICT Reform Program
    Date: June 2010
    Dr Ian Reinecke’s independent review examines the effectiveness of the Government’s implementation of the ICT Reform Program and identifies areas for improvement. The review also considers the future role of the Australian Government Information Management Office.
  • Title: Web Accessibility National Transition Strategy
    Date: June 2010
    The Web Accessibility National Transition Strategy details the implementation of Web Content Accessibility Guidelines version 2.0 (WCAG 2.0) for all government websites over four years. WCAG 2.0 implementation sets the course for improved web services, paving the way for a more accessible and usable web environment that will more fully engage with, and allow participation from, all people within our society.
  • Title: Interacting with Government: Australians' use and satisfaction with e-government services—2009
    Date: December 2009
    Interacting with Government explores Australians’ use and satisfaction with e‑government services provided through the internet and telephone. It investigates:
    • how people contact government by internet, telephone, in-person or mail
    • satisfaction with these means of contacting government, including reasons for satisfaction and dissatisfaction
    • reasons why people choose to use or not use e‑government services
    • preferences for future delivery of government services.
  • Title: Australian Government Architecture Reference Models (v2.0)
    Date: December 2009
    The Australian Government Architecture Reference Models provide a standard structure taxonomy against which agencies and Whole-of-Government may map ICT investments, business designs and IT services/capabilities.
  • Title: Interacting with Government: Australians' use and satisfaction with e-government services—2008
    Date: December 2008
    Interacting with Government explores Australians’ use and satisfaction with e‑government services provided through the internet and telephone. It investigates:
    • how people contact government by internet, telephone, in-person or mail
    • satisfaction with these means of contacting government, including reasons for satisfaction and dissatisfaction
    • reasons why people choose to use or not use e‑government services
    • preferences for future delivery of government services.
  • Title: Review of the Australian Government's Use of Information and Communication Technology
    Date: October 2008
    In April 2008 Minister for Finance and Deregulation, Lindsay Tanner, engaged Sir Peter Gershon to lead an independent review of the Australian Government's use and management of information and communication technology (ICT). Sir Peter’s report provides a comprehensive and detailed analysis of a wide range of issues affecting the Government’s use and management of ICT, and also outlines a staged plan for the implementation of recommendations.
  • Title: Australians' Use of and Satisfaction with e-Government Services – 2007
    Date: December 2007
    Australians' Use of and Satisfaction with e-Government Services – 2007 is the third report in a planned time series study. The 2007 study continues the measurement of the uptake of government services provided through the internet and other channels by undertaking a quantitative and qualitative study of Australians’ use of these services across all tiers of government.
  • Title: Meeting the Demand for ICT Skills in the Australian Public Service
    Date: September 2007
    The ICT Skills Taskforce Report assesses the need for information and communications technology (ICT) skills within government and provides a list of recommendations aimed at improving the recruitment, retention and development of ICT specialists in the APS.
  • Title: Cross-Agency Services Architecture Principles
    Date: April 2007
    The Cross-Agency Services Architecture Principles have been developed in support of the specific requirements of the 2006 e-Government Strategy, as an aid for agencies in the architecture development and design of cross-agency services, regardless of whether they are supported by IT systems and infrastructure. These principles form part of the platform of the Australian Government Architecture (AGA).
  • Title: Australians' Use of and Satisfaction with e-Government Services - 2006
    Date: July 2006
    Australians' Use of and Satisfaction with e-Government Services – 2006 is the second annual report in a planned time series study. The 2006 survey continues the measurement of the uptake of government services provided through the internet and other channels by undertaking a quantitative and qualitative study of Australians’ use of these services across all tiers of government.
  • Title: 2006 e-Government Strategy: Responsive Government: A New Service Agenda
    Date: March 2006
    Information and communications technology (ICT) is transforming the way government operates and the pace of change will only increase over the next few years. ICT advances can provide better service delivery, while at the same time improving efficiency and reducing the costs of government. Effectively harnessing ICT to achieve this goal is a significant challenge. This strategy, Responsive government—a new service agenda, outlines how the Australian Government will meet this challenge.
  • Title: Australians' Use of and satisfaction with e-government services - 2005
    Date: June 2005
    The report 'Australians' Use of and Satisfaction with E-government Services' focuses on citizens' use of government services provided via various channels, including the Internet and telephone, to access three levels of government (Australian Government, state/territory government and local government) in Australia. It establishes a baseline of understanding of Australia's uptake of e-government services, satisfaction with e-government services, and barriers to e-government use.
  • Title: Future Challenges for E-government
    Date: May 2004
    This series of papers on e-government was commissioned by AGIMO through the Institute of Public Administration of Australia (ACT Division).

Download information

Most documents here are available in HTML for immediate browsing. However some documents may be Adobe Acrobat® (.PDF) files. If Acrobat® is not installed on your computer, a free Acrobat Reader [external site] is available for download.

Contact for information on this page: AGIMO.Feedback@finance.gov.au