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6 Service Reference Model

• 6.1 Introduction
• 6.2 Structure
• 6.3 Customer Services Domain
• 6.4 Process Automation Services Domain
• 6.5 Business Management Services Domain
• 6.6 Digital Asset Services Domain
• 6.7 Business Analytical Services Domain
• 6.8 Back Office Services Domain
• 6.9 Support Services Domain

6.1 Introduction

The Service Reference Model (SRM) (Figure 6-1) is a business-driven, functional framework classifying Service Components with respect to how they support business and performance objectives. It serves to identify and classify Service Components that support agencies and their investments and assets. The model aids in recommending service capabilities to support the re-use of business components and services across the Australian Government.