6 Service Reference Model
6.8 Back Office Services Domain
The Back Office Services Domain 18 (Figure 6-8) defines the set of capabilities that support the management of enterprise planning and transactional-based functions.
| [1501] Data Management | [1502] Human Resources | [1503] Financial Management | [1504] Asset / Materials Management | [1505] Development and Integration | [1506] Human Capital / Workforce Management |
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Figure 6‑8: Back Office Services Domain
6.8.1 [1501] Data Management
Capabilities within this Service Type provide for the usage, processing and general administration of unstructured information.
| Service Component | Defines the set of capabilities that |
|---|---|
| 150101 Data Exchange |
Support the interchange of information between multiple systems or applications; includes verification that transmitted data was received unaltered |
| 150102 Data Mart |
Support a subset of a data warehouse for a single department or function within an organisation |
| 150103 Data Warehouse |
Support the archiving and storage of large volumes of data |
| 150104 Metadata Management |
Support the maintenance and administration of data that describes data |
| 150105 Data Cleansing |
Support the removal of incorrect or unnecessary characters and data from a data source |
| 150106 Extraction and Transformation |
Support the manipulation and change of data |
| 150107 Loading and Archiving |
Support the population of a data source with external data |
| 150108 Data Recovery |
Support the restoration and stabilisation of data sets to a consistent, desired state |
| 150109 Data Classification |
Allow the classification of data |
6.8.2 [1502] Human Resources
Capabilities within this Service Type provide for the recruitment and management of personnel.
| Service Component | Defines the set of capabilities that |
|---|---|
| 150201 Recruiting |
Support the identification and hiring of employees for an organisation |
| 150202 Resume Management |
Support the maintenance and administration of an employee's professional or work experience and qualifications |
| 150203 Career Development and Retention |
Support the monitoring of performance as well as the professional growth, advancement and retention of an organisation's employees |
| 150204 Time Reporting |
Support the submission, approval and adjustment of an employee's hours |
| 150205 Awards Management |
Support the recognition of achievement among employees of an organisation |
| 150206 Benefit Management |
Support the enrolment and participation in an organisation's compensation and benefits programs |
| 150207 Retirement Management |
Support the payment of benefits to retirees |
| 150208 Personnel Administration |
Support the matching between an organisation's employees and potential opportunities as well as the modification, addition and general upkeep of an organisation's employee-specific information |
| 150209 Education/Training |
Support the active building of employee competencies, to include the range of training from professional development to general awareness training |
| 150210 Health and Safety |
Support the security and physical well-being of an organisation's employees |
| 150211 Travel Management |
Support the transit and mobility of an organisation's employees for business purposes |
6.8.3 [1503] Financial Management
Capabilities within this Service Type provide the accounting practices and procedures that allow for the handling of revenues, funding and expenditures.
| Service Component | Defines the set of capabilities that |
|---|---|
| 150301 Billing and Accounting |
Support the charging, collection and reporting of an organisation's accounts |
| 150302 Credit/Charge |
Support the use of credit cards or electronic funds transfers for payment and collection of products or services |
| 150303 Expense Management |
Support the management and reimbursement of costs paid by employees or an organisation |
| 150304 Payroll |
Involve the administration and determination of employees' compensation |
| 150305 Payment/Settlement |
Support the process of accounts payable |
| 150306 Debt Collection |
Support the process of accounts receivable |
| 150307 Revenue Management |
Support the allocation and re-investment of earned net credit or capital within an organisation |
| 150308 Internal Controls |
Support the methods and procedures used by the organisation to safeguard its assets, produce accurate accounting data and reports, contribute to efficient operations, and encourage staff to adhere to management policies and mission requirements |
| 150309 Auditing |
Support the examination and verification of records for accuracy |
| 150310 Activity-Based Management |
Support a defined, specific set of finance-related tasks for a given objective |
| 150311 Currency Translation |
Support the calculations and difference between multiple mediums of exchange |
6.8.4 [1504] Assets/Materials Management
Capabilities within this Service Type support the acquisition, oversight and tracking of an organisation's assets.
| Service Component | Defines the set of capabilities that |
|---|---|
| 150401 Property/Asset Management |
Support the identification, planning and allocation of an organisation's physical capital and resources |
| 150402 Asset Cataloguing/ Identification |
Support the listing and specification of available assets |
| 150403 Asset Transfer, Allocation and Maintenance |
Support the movement, assignment, and replacement of assets |
| 150404 Facilities Management |
Support the construction, management and maintenance of facilities for an organisation |
| 150405 Computers/Automation Management |
Support the identification, upgrade, allocation and replacement of physical devices, including servers and desktops, used to facilitate production and process-driven activities |
6.8.5 [1505] Development and Integration
Capabilities within this Service Type provide communication between hardware/software applications and the activities associated with deployment of software applications.
| Service Component | Defines the set of capabilities that |
|---|---|
| 150501 Legacy Integration |
Support the communication between newer generation hardware/software applications and the previous major generation of hardware/software applications |
| 150502 Enterprise Application Integration |
Support the redesigning of disparate information systems into one system that uses a common set of data structures and rules |
| 150503 Data Integration |
Support the organisation of data from separate data sources into a single source using middleware or application integration as well as the modification of system data models to capture new information within a single system |
| 150504 Instrumentation and Testing |
Support the validation of application or system capabilities and requirements |
| 150505 Software Development |
Support the creation of both graphical and process application or system software |
6.8.6 [1506] Human Capital/Workforce Management
Capabilities within this Service Type provide for the planning and supervision of an organisation's personnel.
| Service Component | Defines the set of capabilities that |
|---|---|
| 150601 Resource Planning and Allocation |
Support the determination of strategic direction, the identification and establishment of programs and processes and the allocation of resources (capital and labour) among those programs and processes |
| 150602 Skills Management |
Support the proficiency of employees in the delivery of an organisation's products or services |
| 150603 Workforce Directory/Locator |
Support the listing of employees and their whereabouts |
| 150604 Team/Organisation Management |
Support the hierarchy structure and identification of employees within the various sub-groups of an organisation |
| 150605 Contingent Workforce Management |
Support the continuity of operations for an organisation's business through the identification of alternative organisation personnel |
| 150606 Workforce Acquisition/Optimisation |
Support the hiring and re-structuring of employees and their roles within an organisation |
Contact for information on this page: AGA@finance.gov.au