6 Service Reference Model
6.5 Business Management Services Domain
The Business Management Services Domain (Figure 6-5) defines the set of capabilities that support the management of business functions and organisational activities that maintain continuity across the business and value-chain participants. The Business Management Services Domain represents those capabilities and services that are necessary for projects, programs and planning within a business operation to be successfully managed.
| [1201] Management of Process |
[1202] Organisational Management |
[1203] Investment Management |
[1204] Supply Chain Management |
|---|---|---|---|
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Figure 6-5: Business Management Services Domain
6.5.1 [1201] Management of Process
Capabilities within this Service Type regulate the activities surrounding the business cycle
of an organisation.
| Service Component | Defines the set of capabilities that |
|---|---|
| 120101 Change Management |
Control the process for updates or modifications to the existing documents, software or business processes of an organisation |
| 120102 Configuration Management |
Control the hardware and software environments, as well as documents of an organisation |
| 120103 Requirements Management |
Gather, analyse and fulfil the needs and prerequisites of an organisation's efforts |
| 120104 Program/Project Management |
Manage and control a particular effort of an organisation |
| 120105 Governance/Policy Management |
Influence and determine decisions, actions, business rules and other matters within an organisation |
| 120106 Quality Management |
Help determine the level that a product or service satisfies certain requirements |
| 120107 Business Rule Management |
Manage the enterprise processes that support an organisation and its policies |
| 120108 Risk Management |
Support the identification and probabilities or chances of hazards as they relate to a task, decision or long-term goal; includes risk assessment and risk mitigation |
6.5.2 [1202] Organisational Management
Capabilities within this Service Type support both collaboration and communication within an organisation.
| Service Component | Defines the set of capabilities that |
|---|---|
| 120201 Workgroup/Groupware |
Support multiple users working on related tasks |
| 120202 Network Management |
Monitor and maintain a communications network in order to diagnose problems, gather statistics and provide general usage |
6.5.3 [1203] Investment Management
Capabilities within this Service Type manage the financial assets and capital of an organisation.
| Service Component | Defines the set of capabilities that |
|---|---|
| 120301 Strategic Planning and Management |
Support the determination of long-term goals and the identification of the best approach for achieving those goals |
| 120302 Portfolio Management |
Support the administration of a group of investments held by an organisation |
| 120303 Performance Management |
Measure the effectiveness of an organisation's financial assets and capital |
6.5.4 [1204] Supply Chain Management
Capabilities within this Service Type plan, schedule and control a supply chain and the sequence of organisations and functions that mine, make or assemble materials and products from manufacturer to wholesaler to retailer to consumer.
| Service Component | Defines the set of capabilities that |
|---|---|
| 120401 Procurement |
Support the ordering and purchasing of products and services |
| 120402 Sourcing Management |
Support the supply of goods or services as well as the tracking and analysis of costs for these goods |
| 120403 Inventory Management |
Provide for the balancing of customer service levels with inventory investment |
| 120404 Catalogue Management |
Support the listing of available products or services that an organisation offers |
| 120405 Ordering/Purchasing |
Allow the placement of request for a product |
| 120406 Invoice/Requisition Tracking and Approval |
Support the identification of where a shipment or delivery is within the business cycle |
| 120407 Storefront/Shopping Cart |
Support the online equivalent of the supermarket cart, where orders and merchandise are placed |
| 120408 Warehouse Management |
Provide for the storage and movement of materials within a warehouse, including these processes: material receipt, order picking, packaging, labelling and shipping |
| 120409 Returns Management |
Collect, analyse and resolve product returns or service cancellations |
| 120410 Logistics and Transportation |
Provide for efficient freight and traffic management |
Contact for information on this page: AGA@finance.gov.au