5 Business Reference Model
5.7 Examples of Business Sub Function Relationships
The following examples illustrate the range of government activities that are invoked in order to provide services to Australian individuals, businesses and other organisations. The topics of focus for the examples have been chosen to show different citizen, business and community situations for which government services are provided, and different types of Business Capabilities invoked for each topic, whilst highlighting government activities that are affected by all types of situation.
These government activities are represented by Business Capabilities that reside under their respective lines of business within the four business areas. Some Business Capabilities are directly implicated when providing a service to citizens, whilst others pertain to activities that support and facilitate the provision of a service for citizens or in maintaining the impacted resources and environment in which the service for citizens is provided.
For each focus topic nominated, a range of supporting government activities is listed, followed by an illustration depicting the Business Capabilities involved. The descriptions for the Business Capabilities listed can be found within the main body of the BRM under their respective LoB and business area.
Example 1: Financial Assistance to Citizens in Need
This example outlines various Business Capabilities across the four business areas that may be invoked in order to provide financial assistance to citizens who have no source of income or low income levels, such as unemployed people, people with disabilities, families with low incomes and full-time students.
Financial assistance is provided to citizens in need through government programs that deliver monetary support through ongoing and one-off payments or through direct loans such as the HECS-HELP payment to students. In order to make these payments and loans possible, a range of activities occur within the government environment, such as:
- government policy and legislation drafted and set in place to enable financial assistance to be provided to citizens in need
- financial resources planned and appropriated in the annual budget
- business services that represent the Business Capabilities surrounding financial assistance created, and their supporting business processes are created, maintained and managed
- human resources organised and trained to deliver and administer the business services
- the ICT environment which delivers automated business services and processes is established, maintained and managed
- related data and information created, managed and protected from inappropriate or unauthorised access
- citizens informed of government financial assistance available to them, and assisted in their efforts to access financial assistance, including assessment of their circumstances to determine the extent of their eligibility for financial assistance.
Citizens are also provided with a means for repaying monies owed back to the government resulting from overpayment of entitlements or loan repayments such as withholdings or direct repayments.
Figure 5-7 illustrates Business Capabilities across the business areas that may be affected in providing financial assistance to citizens in need.
Figure 5‑7: Example – Financial Assistance Business Capabilities
Example 2: Recreational Gambling Within the Community
This example outlines various Business Capabilities across the four business areas that may be
invoked in the provision of government services surrounding recreational gambling activities
within the community. Recreational gambling activities include betting on races and sports
events, playing poker machines, casino gambling, lotto, etc.
Recreational gambling is heavily regulated under gaming industry legislation that governs the
behaviour of citizens partaking in or providing gambling activities.
Government activities surrounding recreational gambling include:
- gaming industry policy, legislation and regulations drafted, implemented and maintained
by government resources - licences issued to gambling operators who fulfil preset criteria and licence holders are
trained in responsible gambling practices and informed of their legal responsibilities to the
government - gambling activities inspected and audited to ensure compliance with gaming regulations
- penalties for breaches of gaming regulations determined and applied
- citizens and the community informed of government gaming regulations
- gambling revenue collected and reallocated back into the community through community
projects - human resources trained and deployed to administer gaming regulations and to collect
gaming revenue - business services that represent the Business Capabilities surrounding gambling, and their
supporting business processes, created, managed and maintained - ICT solutions that support the collection and redistribution of gaming revenue established,
managed and maintained - related data and information created, managed and protected from inappropriate or
unauthorised access.
Figure 5-8 illustrates Business Capabilities across the business areas that are impacted by
gambling activities.
Figure 5‑8: Example – Recreational Gambling Business Capabilities
Contact for information on this page: AGA@finance.gov.au