5 Business Reference Model

• [40101] Accommodation Management
• [40102] Facilities, Fleet and Equipment Management
• [40103] Help Desk Services
• [40104] Physical Security Management
• [40105] Travel
• [40106] Workplace Policy Development and Management

• [40201] Business Change Management
• [40202] Business Services and Processes Management
• [40203] Business Partnership Management
• [40204] Business Relationship Management
• [40205] Business Reporting
• [40206] Business Risk and Mitigation
• [40207] Capability Management

• [40301] Accounting
• [40302] Asset and Liability Management
• [40303] Collections and Receivables
• [40304] Cost Accounting / Performance Measurement
• [40305] Financial Reporting
• [40306] Financial Resource Management
• [40307] Management of Public Monies
• [40308] Payments
• [40309] Procurement

• [40401] Benefits Management
• [40402] Employee Performance Management
• [40403] Organisation and Position Management
• [40404] Recruitment
• [40405] Remuneration Management
• [40406] Separation Management
• [40407] Training and Development
• [40408] Workplace Relations

• [40501] ICT Operations & Infrastructure Management
• [40502] ICT Resource Access Management
• [40503] ICT Service Assistance
• [40504] ICT Service Management
• [40505] ICT Solution Delivery and Maintenance
• [40506] ICT Supplier Relationship Management

• [40601] Document and Records Management
• [40602] Information Exchange Standards
• [40603] Information Management Standards
• [40604] Information Rights Management
• [40605] Information Security Management
• [40606] Knowledge Management
• [40607] Library Management

• affect the determination and management of accommodation needs;
• plan for, acquire and maintain accommodation furnishings.

• affect the maintenance, administration and operation of office buildings, fleets, machinery, and other capital assets that are possessions of the government.

• affect the management of a service centre to respond to government and contract employees' technical and administrative questions.

• affect the physical protection of an organisation's personnel, assets and facilities (including security clearance management).

• affect the activities associated with planning, preparing and monitoring of business related travel for an organisation's employees.

• affect the activities involved in developing and disseminating workplace policies such as dress codes, time reporting requirements, telecommuting, etc.

• affect the activities involved in managing changes to how the government conducts its business in providing government services to individuals, businesses and other organisations (including managing the resulting changes to business requirements, as well as their impacts on stakeholders of the government business solutions).

• affect the activities involved in managing the range of business services that represent government Business Capabilities and the business processes that enact those business services (including re-engineering and restructuring of business services and processes resulting from business changes).

• manage business partnerships and relationships between government agencies and other agencies, businesses, organisations and individuals that contribute to government business solutions;
• promote and facilitate business interoperability between government agencies, and between the government and the private sector.

• manage the relationship between business owners and stakeholders of the services being delivered and parties that deliver the services;
• ensure that business needs are being met by services supplied.

• provide information, analyse and report on the health, quality, efficiency and effectiveness of how government conducts its business through programs and initiatives.

• affect the activities involved in analysing exposure to risk and determining appropriate counter-measures in response to a catastrophic or disastrous event (including assessing and ensuring an organisation's ability to continue business activities, planning for contingency actions to mitigate damaging events, and developing disaster recovery plans for resuming operations following a catastrophe).

• manage the sets of capabilities* needed by government to deliver desired outcomes (including the design of new capabilities as well as the assessment of existing capabilities for their efficiency and effectiveness).
• *a capability consists of people + process + technology

• account for assets, liabilities, revenues and expenses associated with the maintenance of government programs and expenditure of government appropriations in accordance with applicable standards.

• account for support for the management of assets and liabilities of the government (including the major assets and liabilities presented on the government balance sheet that contribute towards the net debt and net worth of the Australian Government ¹⁶).

• affect the deposits, fund transfers, and receipts for sales or service.

• accumulate, measure, analyse, interpret, and report cost information useful to both internal and external groups concerned with the way in which an organisation uses, accounts for, safeguards and controls its resources to meet its objectives.

• provide financial information, report and analyse financial transactions.

• affect the management of government financial assets;
• provide advice on legislative responsibilities and reporting requirements;
• manage the efficient, effective and ethical use of government resources.

• affect the management of the government budget process including the development of plans and programs, budgets, and performance outputs as well as financing government programs and operations through appropriation and apportionment of direct and reimbursable spending authority, fund transfers, investments and other financing mechanisms.

• affect the disbursements of government funds, via a variety of mechanisms, to government and private individuals, government agencies, state, territory, local and international governments, and the private sector, to effect payment for goods and services, or distribute entitlements, benefits, grants, subsidies, loans or claims.

• affect the whole process of acquiring property and services. It begins when an agency has identified a need and decided on its procurement requirement.

• affect the design, development and implementation of benefit programs that attract, retain and support current and former agency employees (including establishing and communicating benefits programs);
• process benefits actions;
• interact as necessary with third party benefits providers.

• affect the design, development and implementation of a comprehensive performance management approach to ensure agency employees are demonstrating competencies required of their work assignments;
• design, develop and implement a comprehensive performance management strategy that enables managers to make distinctions in performance and links individual performance to agency goal and mission accomplishment (including managing employee performance at the individual level and evaluating the overall effectiveness of the agency's employee development approach).

• affect the design, development and implementation of organisational and position structures that create a high-performance, competency-driven framework that both advances the agency mission and serves agency human capital needs.

• establish procedures for recruiting and selecting high-quality, productive employees with the right skills and competencies, in accordance with merit system principles (including developing a staffing strategy and plan);
• establish an applicant evaluation approach;
• announce the vacancy;
• source and evaluate candidates against the competency requirements for the position;
• initiate pre-employment activities;
• hire employees.

• affect the design, development and implementation of compensation programs that attract, retain and fairly compensate agency employees.

• conduct efficient and effective employee separation programs that assist employees in transitioning to non- Government employment;
• facilitate the removal of unproductive, non-performing employees;
• assist employees in transitioning to retirement.

• affect the design, development and implementation of a comprehensive employee development approach to ensure that agency employees have the right competencies and skills for current and future work assignments (including conducting employee development needs assessments; designing employee development programs; administering and delivering employee development programs; and evaluating the overall effectiveness of the agency's employee development approach).

• affect the design, development and implementation of programs that strive to maintain an effective employer employee relationship that balances the agency's needs against its employees' rights.

• affect the activities associated with managing and maintaining standard operations within the ICT environment and supporting the ICT infrastructure;
• minimise the likelihood and consequences of disaster or disruption to normal service operations and recovery of business services and applications following disastrous events or disruptions.

• manage user access to ICT resources;
• authenticate and verify user identity and authority to access;
• log, track and monitor user access activities;
• provide, restrict and remove rights to access.

• provide a primary point of contact for users of ICT services regarding requests for service or incidents causing disruption to normal service operation or reduction in quality of service;
• provide first level of resolution and support for requests and incidents or referring on to more specialised support;
• initiate change to remedy causes of disruption or service quality reduction.

• affect the activities and processes involved in providing quality ICT services (including managing the ability to meet demand for services; managing the agreed levels of service between the ICT service provider and the service customer; managing the ICT configuration that's supports service provision; and includes managing change to ICT resources).

• affect the activities associated with delivering and maintaining software services and applications to meet business and corporate needs. Business solutions may include in-house, inter-agency and vendor-supplied software services and applications.

• affect the activities involved in managing the contractual relationships between the organisation and suppliers of ICT services and software solutions;
• establish, monitor and report on achievement of agreed service levels.

• affect the operations surrounding ownership or custody, management, preservation, destruction and discovery of the official documents and records for an agency (including management and stewardship of information held by a government agency; management and maintenance of ongoing operational information; archival and retrieval of ageing or obsolete information; and destruction of material no longer legally required to be kept.)

• establish standards to facilitate business interoperability and the exchange of data and information between government agencies, and between the government and private individuals, businesses and organisations (including information infrastructures for government use).

• establish standards around the creation, capture, management and disposal of government records and documentation;
• provide guidelines for ensuring the accessibility of government information to individuals including people with special needs;
• support the organisation and use of government information;
• encourage the implementation of best practice information management strategies.

• affect the activities surrounding the management of information rights such as freedom of information, intellectual property and copyright, and privacy of information.

• affect the activities involved in protecting government information from unauthorised access, use, disclosure, disruptions, modification or destruction;
• affect the creation, maintenance and implementation of security policies, procedures and controls;
• affect the exposure, monitoring and management of security breaches.

• affect the activities involved in managing and maintaining the content of the intellectual assets of the government comprising explicit knowledge (recorded, formal, structured) and tacit knowledge (not recorded, unspoken, informal).

Explicit knowledge includes bodies of information created for the use and benefit of government resources and members of the public, such as knowledge artefacts, knowledge bases and information bases that are accessible, presentable, transmittable, and can be held online or in hard copy formats.

Tacit knowledge includes information held by a person or between a group of people derived from personal experience and interpretation.

Knowledge management includes converting tacit knowledge into explicit knowledge through collaborative means of recording and formalising this experience and interpretation.

• affect the activities surrounding acquisition, classification, preservation, retrieval and lending of published materials such as books, periodicals, journals, manuscripts and other information artefacts.