5 Business Reference Model
5.3 Services for Citizens Business Area
The Services for Citizens Business Area describes the mission and purpose of the Australian Government in terms of the services it provides both to and on behalf of Australian individuals, businesses and other organisations. It includes the provision of externally-focused government services and the obligations of the Australian Government to support and protect the nation's population. The majority of the functional definitions contained within the Services for Citizens Business Area have been adapted from the AGIFT.
The structure of the Services for Citizens Business Area (Figure 5-3) incorporates the Lines of Business and Business Capabilities.
5.3.1 [101] Business Support A
Business Support includes supporting the private sector, including small business and non-profit organisations; supporting strategies to assist business growth and management; supporting advocacy programs and advising on regulations surrounding business activities; and assisting businesses to comply with reporting requirements of the government.
| Business Sub Function | Defines the set of Business Capabilities that |
|---|---|
| 10101 Association Registration |
• support the registration of associations; • recording the details of incorporated associations; • assess applications and issuing registration numbers; • maintain records of registered details; • process registration updates and renewals. |
| 10102 Business Accounting and Reporting |
• support and assist businesses and organisations in their efforts to maintain accounts and records of their business activities, and to satisfy business reporting requirements of the government; • review the performance or financial management, of businesses and organisations; • provide verification for statements or claims made in official reports; • provide recommendations for improvement in business processes and operations. |
| 10103 Business Registration and Licensing |
• support the registration of businesses; • record the details of companies and corporations; • assess applications and issue registration numbers; • maintain records of registered details; • process registration updates and renewals; • issue licenses and permits, such as those required for fundraising, the sale of alcohol or signage and displays. |
| 10104 Business Sponsorship |
• support corporate funding of organisations and events; • advise on regulations and restrictions on products and services at events; • provide information about sponsorship applications and how to meet obligations in relation to marketing and merchandising. |
| 10105 Consumer Protection A |
• safeguard the purchasers of goods and services; • provide information to consumers and business about their rights and obligations; • handle complaints and manage dispute resolution procedures. |
| 10106 Fair Trading A |
• support and ensure the ethical conduct of business
and protect consumers from excessive prices or faulty
products (including price surveillance); • ensure product safety and quality, and compliance with competition, fair trading and consumer protection laws; • promote trading practices that support market competition. |
| 10107 Financial Institutions Control A |
• control banks, credit unions, building societies and friendly
societies; • advise on rules for capital adequacy; • monitor the activities of financial institutions and investigate suspected breaches of prudential regulations. |
| 10108 Industry Assistance Schemes A |
• support the growth and management of primary,
secondary and tertiary industries; • identify markets or investment opportunities; • encourage businesses to adopt innovative practices, processes and products; • provide advice on production methods and business management to improve competitiveness. |
| 10109 Industry Development A |
• support the development of primary, secondary and
tertiary industries; • advise on industry development regulations and operating standards; • provide quality assurance mechanisms; • issue licenses for controlled activities; • certify products and production methods; • conduct assessments and inspections to ensure compliance with standards and policy; • investigate suspected breaches of regulations. |
| 10110 Insurance A |
• support and control schemes that provide financial
guarantees against risk of loss or harm; • maintain prudential oversight of insurance providers; provide assistance and advice to citizens seeking insurance; • provide advice on regulations relating to insurance. |
| 10111 Professional Accreditation A |
• support the certification of individuals as meeting official requirements to perform a skilled occupation (including processing applications, managing examinations and advising on conditions on the right to apply qualifications in certain fields). |
| 10112 Small Business Services A |
• support and assist commercial enterprises of limited size or capital; • provide advisory services to support the start-up and ongoing operation of small businesses; • encourage the adoption of innovative practices, processes and products (including the establishment of communication networks or resource centres). |
| 10113 Stock Market Control A |
• support and control the buying, selling and trading of shares and securities; • monitor the activities of stock exchanges and stockbrokers (including issuing licenses and investigating suspected breaches of regulations). |
5.3.2 [102] Civic InfrastructureA
Civic Infrastructure includes supporting the growth of towns and cities; supporting the management of sustainable urban development and maintaining essential services; and supporting the installation of buildings and services to meet the administrative, social and recreational needs of local residents.
| Business Sub Function | Defines the set of Business Capabilities that |
|---|---|
| 10201 Civic Management A |
• support the provision of integrated support for town planning and building projects; • support the coordination of building projects and manage input from multiple parties (including provision of architectural and engineering services, building approvals and advice on building regulations, guidelines and standards); • advise on responsibilities for projects that cross jurisdictional boundaries. |
| 10202 Energy Supply A |
• support the provision of energy resources and other utilities; • support the installation of infrastructure to facilitate energy supply; • advise on energy supply regulations; • monitor providers to ensure all citizens receive an adequate level of service to meet basic requirements; • encourage consumers to conserve energy support renewable energy development. |
| 10203 Integrated Essential Services A |
• support the provision of essential community services in a
coordinated and equitable manner; • support the evaluation of land use and town planning objectives; • support the essential service requirements of particular districts; • bring together related essential services, according to the target audience. |
| 10204 Public Housing A |
• support the supply of low cost accommodation; • advise on guidelines that direct the design of public housing; • evaluate the need for public housing and setting construction targets; • support ongoing maintenance. |
| 10205 Public Land Management A |
• support the control and maintenance of buildings or areas
of land set aside for community use; • advise on guidelines that direct the use of public land; • support ongoing maintenance; • provide advice for planning purposes of public land. |
| 10206 Regional Development A |
• support the management of infrastructure projects to
support multiple districts, such as building schools or
hospitals; • support the extension of facilities beyond urban boundaries to supply services to remote or rural areas; • support the installation of equipment to enable communications. |
| 10207 Transport Network MaintenanceA |
• support the management of public transport networks at
a local level; • support the development of interconnecting services for road, rail and air transport; • support the maintenance of public car parks, bus shelters, train stations, footpaths and cycle ways. |
| 10208 Waste Management A |
• support the provision of services to collect and dispose of
garbage; • support the operation of waste management centres, landfill sites, recycling depots and sewerage facilities; • promote and support consumer waste minimisation. |
| 10209 Water Supply |
• support the provision of the sustainable development, on-going operation and management of water supply services. |
5.3.3 [103] Communications A
Communications includes supporting the growth and management of industries that enable and facilitate the communication and transmission of information; supporting the provision of communications services to all citizens; and advising on regulations, standards and guidelines surrounding communications services and technologies.
| Business Sub Function | Defines the set of Business Capabilities that |
|---|---|
| 10301 Advertising Standards A |
• support the content and presentation of marketing material disseminated via any medium; • advise on regulations governing marketing material and. guidelines guarding against misleading or offensive advertising (including advertising guidelines and advice on advertising standards; • monitoring compliance. |
| 10302 Broadcasting A |
• support industries that transmit content simultaneously to many recipients (including local, national and international broadcasting); • provide advice on broadcasting regulations, guidelines and standards; • provide advice on the introduction of new technology and the effects of government communications policy on the broadcasting industry; • encourage the use of mass marketing and content distribution strategies; • manage publicly owned broadcasting media outlets and issue commercial broadcasting licenses; • support the editorial and programming independence of national broadcasters (including liaison with arts and cultural sectors). |
| 10303 Communications Infrastructure |
• support the provision and management of physical communication infrastructures on behalf of the public in order to enable and facilitate communication; • support industries that provide mechanisms for access to government information and knowledge, and mechanisms for the public to communicate with the government (including access for people with special needs); • advise on the availability of new communications technology and the implications for conducting business with the government. |
| 10304 Electronic Commerce A |
• support Australian participation in the global information economy; • advise on regulations, standards and guidelines; • promote information and communications technology for conducting business; • support initiatives in electronic commerce (including online authentication infrastructures and guidelines). |
| 10305 Media Ownership Control A |
• support Australian control of domestic communication
channels; • advise on limits on who can own and control Australian media outlets; • encourage diversity among the more influential broadcasting services. |
| 10306 Postal Services A |
• support the collection and delivery of letters, parcels and
other mail; • advise on guidelines; • advise on standards for pricing and processing, such as ensuring dangerous goods are intercepted; • design and issue postage stamps. |
| 10307 Publishing |
• support industries that publish and distribute information
via print or electronic media (including industries that edit
and publish material in printed formats); • advise on publishing regulations, standards and guidelines; • monitor and ensure compliance with copyright; • manage publicly owned publishing media outlets. |
| 10308 Radio Communication A |
• support the operation of wireless communications
infrastructure; • advise on radio communication regulations and standards; • maintain and provide advice on the regulatory framework for the radio communications industry; • support market entry, enable firms to acquire spectrum to introduce new technologies (including radio licensing, spectrum management and liaison across jurisdictions on radio communications issues). |
| 10309 Satellite Communication A |
• support industries that relay radio and television signals
via equipment located in space; • advise on satellite communication regulations and standards; • manage government-owned satellite equipment; • provide advice on the introduction of new technology and the effects of government policy on the satellite communication industry (including liaison with international bodies on shared access to satellite equipment). |
| 10310 Telecommunications A |
• support industries that transmit signals via wire, fibre,
wireless spectrum or cable to a receiver; • advise on telecommunications regulations and standards; • provide advice on the introduction of new technology and the effects of government policy on the telecommunications industry (including carrier and equipment licensing and consultation with peak industry bodies). |
5.3.4 [104] Community Services A
Community Services includes supporting assistance to citizens in a particular district or those with common interests and needs; providing welfare services and financial support; and supporting disaster and emergency assistance.
| Business Sub Function | Defines the set of Business Capabilities that |
|---|---|
| 10401 Accommodation Services A |
• support the provision of accommodation and housing to defence personnel and community members in need (including defence housing, public housing, emergency accommodation and refuges); • provide eligibility criteria for services; • support the assistance to specific community groups at risk of homelessness (including liaison with areas responsible for public housing construction to determine short-term and long-term community housing needs). |
| 10402 Community Support A |
• support family units by providing assistance surrounding adoption, aged care, child care, child and youth support, defence community support, family reunions and veterans support; • support targeted services and programs to foster relationships and develop community self-reliance (including cooperation with other jurisdictions and non-government organisations). |
| 10403 Counselling Services A |
• support the provision of group therapy or psychological advice to individuals, families and community groups; • support the treatment of drug addiction, emotional or behavioural problems (including assistance to people who have been ordered through the courts to undertake counselling). |
| 10404 Emergency Services A |
• support the provision of urgent assistance in times of crisis or unforeseen circumstances (including ambulance and firefighting services, emergency funding, and organisational and logistical support from the defence forces); • advise on equipment standards and regulations regarding the use of volunteers; • coordinate government and community-based services within a region in times of emergency (including coordinating land-based search and rescue operations outside urban areas). |
| 10405 Financial Assistance A |
• support the provision of monetary support to individuals in the community in need; • provide eligibility criteria and appropriate delivery mechanisms for providing financial assistance; • advise on eligibility criteria and entitlements; • assess eligibility for entitlements and making payments (including ongoing and one-off payments, rebates and subsidies). |
| 10406 Natural Disasters A |
• support the provision of urgent assistance during
emergencies caused by the elements – such as floods,
droughts, earthquakes, cyclones, storms or major
bushfires (including disaster recovery and disaster relief
assistance); • monitor conditions to anticipate the likelihood and effects of natural disasters; • coordinate government and community-based services and advise on regulations regarding the use of volunteers (including liaison with defence forces that supplement civil community assistance by providing organisational and logistical support). |
| 10407 Rural Community Development A |
• support outback and country communities through
targeted services and programs to develop self-reliance; • support the establishment of social networks and activities; • provide support for community-based or volunteer organisations (including activities to improve rural access to government services and liaising with local business to support community projects). |
| 10408 Social Justice and Equity A |
• support the fair treatment of all people, regardless of
gender, race, colour, ethnicity, age, marital or parental
status, sexual preference, disability or religious belief; • ensure that government services are implemented with fairness and sensitivity to community needs; • review services and make recommendations to improve access; • promote equal opportunity and anti-discrimination principles (including liaison with target groups to evaluate the effectiveness of equity programs). |
| 10409 Transport Access Schemes A |
• ensure public transport facilities are readily available to all
sectors of the community; • support the provision of transport services to those in need; • support the assistance of specific community groups • provide eligibility criteria for concessions (including liaison with areas responsible for public transport construction to determine short-term and long-term community transport needs). |
5.3.5 [105] Cultural Affairs A
Cultural Affairs includes supporting the arts and cultural organisations such as museums, libraries and galleries; supporting the development and management of cultural collections and artefacts, and stimulating growth in cultural industries; and sponsoring activities and events to celebrate the diversity of Australian culture.
| Business Sub Function | Defines the set of Business Capabilities that |
|---|---|
| 10501 Arts Development A |
• provide support for the production of skilled performance or craft; • support the promotion of the arts, and encouraging participation from across the community; • assist the growth of artistic companies through business advice and planning (including support for work spaces and liaison with education and exhibition facilities). |
| 10502 Collection Access A |
• support and assist the location and use of items held by cultural institutions; • support access procedures to meet legislative requirements; • provide advice about opening hours and membership or registration requirements (including provision of online information to support remote access). |
| 10503 Collection Management A |
• support the acquisition, storage and preservation of cultural material and artefacts; • advise on standards and guidelines for collection management procedures to ensure the safety of fragile or highly valuable items (including liaison with other institutions about the management of cultural materials). |
| 10504 Collection Promotion A |
• support strategies to raise the profiles of cultural institutions and their holdings; • coordinate programs of events and publications; • advise on guidelines to support exhibitions and marketing campaigns. |
| 10505 Cultural Awards and Scholarships A |
• support the provision of prizes for achievement in artistic, literary or heritage-related activities; • support cultural-sector students of high merit (including promotional activities, assessing applications and managing payments). |
| 10506 Cultural Festivals A |
• support and promote events that highlight artistic, literary or heritage related activities; • support the organisation of festivals, performances and joint ventures with community groups where events focus on a particular genre or collection (including participation in international cultural festivals). |
| 10507 Cultural Gifts A |
• manage donations of cultural materials made under arts
incentive schemes; • examine materials to ensure they conform to collection development policies; • advise on guidelines for the acceptance of gifts; • advise on access restrictions, intellectual property rights and legal title over materials; • organise independent valuations and making submissions to the relevant taxation incentives body. |
| 10508 Multicultural Heritage Promotion A |
• support, protect and promote Australia's cultural
diversity; • sponsoring community events and activities; • recognise internationally significant dates and events; • encourage research into multicultural experiences; • initiate projects to compile and document ethnic oral histories and folklore. |
5.3.6 [106] Defence A
Defence includes supporting the defence and protection of the nation, region and allies; ensuring the safety of Australia by building, maintaining and deploying military resources; and providing protective support by defence service personnel at major civilian events, emergency operations, humanitarian operations and peacekeeping efforts.
| Business Sub Function | Defines the set of Business Capabilities that |
|---|---|
| 10601 Australian Defence Force A |
• support the national and cross-jurisdictional defence and
protection of the Australian people through the Australian
Defence Force; • protect Australia's borders and ensuring Australia's ability to resist foreign aggression or attack; • provide defence support for the security and protection of Australia's region and allies through the deployment of military resources. |
| 10602 Civilian Event Protective Support |
• provide defence services support for the protection of civilians and participants at major civilian ceremonial, civic and sporting events (including counter-terrorism support). |
| 10603 Emergency Protective Support |
• provide defence services support for the protection of civilians during cross-jurisdictional operations dealing with large-scale crises and unforeseen circumstances (including domestic and overseas emergencies). |
| 10604 Humanitarian Protective Support |
• provide defence services support for the protection of civilians during humanitarian disasters and adversities (including protection for victims of domestic and overseas natural disasters and catastrophes, war activities or terrorist attacks, and operations involving interventional initiatives against adverse living conditions of civilians). |
| 10605 Peacekeeping Protective Support |
• support international peacekeeping efforts to protect the civilians of Australia's allies and other countries within the Australian region; • assist efforts to restore peace and stability in war-torn countries; • support and assist with the protection of civilians involved in rehabilitation and reconstruction efforts in war-torn countries. |
5.3.7 [107] Economic Management A
Economic Management includes supporting the economic management of public funds and other resources; supporting appropriate strategies for raising revenue and regulating expenditure; providing advice on investment regulations; and monitoring economic indicators and forecasting trends to enable financial planning.
| Business Sub Function | Defines the set of Business Capabilities that |
|---|---|
| 10701 Commonwealth State and Territory Funding A |
• provide Commonwealth financial support to State and Territory governments; • conduct analysis to determine the appropriate distribution across jurisdictions (including general grants and specific-purpose payments allocated in accordance with the Commonwealth Grants Commission's determinations). |
| 10702 Currency A |
• support the minting and distribution of monetary notes and coins; • implement security techniques such as watermarks to prevent counterfeiting; • issue new or commemorative coins. |
| 10703 Financial Investment A |
• encourage safe and legitimate investment practices; • maintain prudential oversight of financial instruments and participants in financial markets; • advise on prudential regulations relating to investment. |
| 10704 Financial System Management A |
• maintain stability in the financial system (including managing arrangements that allow consumers, business, other organisations, and financial institutions to transfer funds from one to another). |
| 10705 Fiscal Policy A |
• support the strategic management and distribution of public money; • determine overall levels of public spending required to maintain economic stability; • advise on regulations regarding public borrowing and levels of public debt. |
| 10706 Foreign Investment Control A |
• control the participation of overseas parties in Australian
commercial or financial ventures; • advise on regulations regarding the ownership of Australian assets by foreigners. |
| 10707 International Monetary Policy A |
• monitor international currency markets and identify
trends; • forecast market movements; • implement strategies to maintain stable Australian markets. |
| 10708 Monetary Policy A |
• maintain stability of the currency, improve economic
performance and employment levels (including
monitoring exchange rates and setting inflation targets); • set interest rates by buying and selling in money markets (including activities to control inflation within predefined limits). |
| 10709 Payments to Government |
• support and facilitate the payment of monies to the Australian Government by individuals, businesses or other organisations, from both foreign and domestic sources. |
| 10710 Retirement Income A |
• safeguard the savings of individuals who have left the
workforce; • advise on criteria for evaluating a retiree's assets, for tax or benefits purposes; • advise on standards for the operation of superannuation funds; • implement mechanisms to support retirement saving by individuals. |
| 10711 Taxation Services A |
• support individuals and businesses towards compliance with taxation requirements and surrendering of taxes and levies to the government (including the issuing of tax file numbers, provide assistance with income assessments and taxation documentation submitted by individuals, businesses and organisations, provide taxation advice, provision of tax collection and recovery mechanisms and procedures). |
5.3.8 [108] Education and Training A
Education and Training includes supporting the provision of skills and knowledge to citizens; supporting strategies to make education available to the broadest possible cross-section of the community; supporting schools, universities, colleges, academies or community groups that provide education and training; and supporting the development and management of educational institutions.
| Business Sub Function | Defines the set of Business Capabilities that |
|---|---|
| 10801 Arts Education A |
• support the provision of training and facilities to support
the production of skilled performance or craft; • manage specialised institutions or schemes to foster artistic talent at individual or community level (including the provision of scholarships and study grants). |
| 10802 Community Education A |
• support the provision of training designed to assist target groups of citizens; • initiate joint ventures with not-for-profit groups and local businesses. Community education is usually offered outside formal institutional structures (including first aid and fire safety training). |
| 10803 Curriculum Development A |
• outline study programs for any education sector; • outline the courses and units to be completed (including liaison across jurisdictions to support consistency across education authorities). |
| 10804 Early Childhood Education A |
• foster the development of young children, usually under the age of five years; • advise on standards and guidelines to support teachers (including determining enrolment criteria). |
| 10805 Military Education and Training A |
• instruct and exercise defence recruits (including training for military personnel, officers, cadets and army reserves); • manage specialised institutions or facilities to provide suitable training for active personnel; • initiate joint ventures to provide tertiary level education or residential schools for service personnel. |
| 10806 Overseas Skills Recognition A |
• endorse or accredit educational qualifications obtained outside Australia; • recognise Australians who have studied overseas or migrants wishing to apply their qualifications in Australia (including processing applications, managing examinations and advising on conditions on the right to apply qualifications in certain fields). |
| 10807 School Education A |
• support the provision of instruction to children to impart knowledge and develop skills; • provide public school education for children in Years K to 12 (including assistance for children with special needs or behavioural issues); • advise on regulations regarding non-government schools; • support the management of school facilities; • advise on standards and guidelines to support teachers (including the provision of scholarships and study grants); • assist children's travel to and from school; • advise on regulations around school transport services. |
| 10808 Tertiary Education A |
• support the provision of instruction beyond secondary school education to impart knowledge and develop skills; • advise on entry requirements; • manage tertiary education institutions and facilities; • advise on standards and guidelines to support lecturers (including the provision of scholarships and study grants). |
| 10809 Vocational Education A |
• support the provision of training and further education
for work-related disciplines ( including apprenticeships,
traineeships, workplace and on-the-job training); • advise on standards and guidelines to support the operation of vocational education programs; • initiate joint ventures with industry, schools and tertiary institutions to make use of facilities (including the provision of scholarships and study grants). |
5.3.9 [109] Employment A
Employment includes supporting employment growth and working environments; supporting strategies to improve workplace relations, productivity and performance; and supporting labour market stability and growth.
| Business Sub Function | Defines the set of Business Capabilities that |
|---|---|
| 10901 Human Resources Development A |
• provide support for staff development and management; • provide career planning advice, professional development and training; • conduct research into recruitment, retention and organisational demographics to support long-term planning for human resources development. |
| 10902 Industrial Awards and Conditions A |
• support the establishment and use of industrial awards
and conditions; • issue awards with regard to rates of pay and working conditions; • advise on regulations regarding the conduct of employers and employees across a particular industry or occupation; • hear disputes and offer independent arbitration services. |
| 10903 Labour Markets A |
• support the growth and stability of labour markets
(including initiatives to increase employment among
individuals in target groups or across specific industries); • provide mechanisms for managing and disseminating job vacancy data; • issue licenses to organisations or individuals who provide employment services. |
| 10904 Workplace Agreements A |
• support the establishment and use of workplace
agreements (including enterprise codes of practice); • certify agreements with regard to rates of pay and working conditions; • advise on regulations regarding the conduct of employers and employees across a particular organisation, or between an employer and an individual employee. |
5.3.10 [1010] Environment A
Environment includes supporting the management of the surrounding natural and built environments; balancing competing requirements to generate long term sustainable benefits for industry, tourism and the community; and protecting elements of the natural and built environment that are of special significance. It includes the conservation of the national estate and world heritage concerns.
| Business Sub Function | Defines the set of Business Capabilities that |
|---|---|
| 101001 Built Environment A |
• support the protection of structures of particular historic, scientific or social significance; • advise on standards for maintaining and preserving elements of the built environment; • support joint projects with business or the community. |
| 101002 Business and Community Assistance |
• Assist communities and industry to face climate and environmental challenges (including information and assistance for adapting to, and effectively responding to climate change, and innovating to mitigate climate change impacts). |
| 101003 Environment Information services A |
• provide climatic advice, information on prevailing conditions and weather forecasts; • issue alerts for severe weather (including drought monitoring and updates on seasonal climate variability). |
| 101004 Conservation A |
• support the maintenance of land-based areas of the natural environment that are culturally or scientifically significant in their native state; • support the conservation of plant or animal life in a land-based region to protect and sustain ecosystems; • promote community awareness and participation in conservation activities. |
| 101005 Environmental Impact Assessment A |
• evaluate the effects of industry, tourism or community use on the natural and built environments; • conduct inspections of premises, equipment or operations; • provide advice on proposed infrastructure projects, commercial or residential developments (including emergency assessments following industrial accidents or natural disasters). |
| 101006 Historic Relic Protection A |
• support the protection of built artefacts of particular heritage, scientific or social significance; • advise on standards for maintaining and preserving historic relics; • support joint projects with business or the community. |
| 101007 Marine Life Protection A |
• support the maintenance of sea-based areas of the
natural environment that are culturally or scientifically
significant in their native state; • support the conservation of plant or animal life in a marine region, to protect and sustain ecosystems; • promote community awareness and participation in conservation activities. |
| 101008 Natural Heritage Protection A |
• support the management and conservation of elements
of the biological environment that have particular historic,
scientific or social significance; • advise on standards for maintaining and preserving natural heritage areas, such as access and development restrictions or regeneration requirements. |
| 101009 Oceans Governance A |
• support the management and protection of marine
environments; • support the sustainable development of ocean resources; • conduct negotiations across jurisdictions to ascertain authority over particular ocean regions. |
| 101010 Pollutant Prevention A |
• support initiatives to reduce contamination of the
air, water and land by emissions and waste; |
| 101011 World Heritage Listings A |
• support the maintenance of items or areas registered
by UNESCO in accordance with the World Heritage
Convention for protection and conservation; • assess natural, Indigenous and historic sites in Australia for possible inclusion on international heritage lists (including liaison with international bodies and community groups to manage the listing process). |
5.3.11 [1011] Health Care A
Health Care includes supporting the prevention, diagnosis and treatment of disease or injury; supporting the provision of health care services and medical research; supporting regulatory schemes for health care products and pharmaceuticals; and controlling the registration and conduct of health practitioners.
| Business Sub Function | Defines the set of Business Capabilities that |
|---|---|
| 101101 Community Health Services A |
• support the protection of the physical and mental
wellbeing of community members in a particular district; • support the provision of direct assistance to individuals or groups and address the needs of the local community; • monitor community health services to ensure adequate levels of care. |
| 101102 Defence Health Services |
• support the protection of the physical and mental wellbeing of Defence personnel and their families (including health services for defence service personnel serving overseas). |
| 101103 Health Insurance Schemes A |
• support the provision of financial guarantees against risk of disease or injury; • support the operation of universal health insurance schemes; • allow subsidised medical treatment within the public health system. |
| 101104 Health Protocols A |
• support activities that are fundamental to the promotion of health and prevention of disease and the consistency of health procedures across jurisdictions; • advise on health regulations, standards and guidelines (including drugs and poisons control and food hygiene); • control the registration and conduct of health care providers. |
| 101105 Hospital Services A |
• support the provision of hospital services and health care through institutions offering a wide range of treatments and services (including liaison across jurisdictions to coordinate services and operations). |
| 101106 Medical Research A |
• support the scientific investigation of human health and disease; • advise on medical research regulations and standards for ethical conduct; • support the availability of medical equipment or research services; • advise on criteria for the allocation of funding to medical research. |
| 101107 Public Health Services A |
• support the protection of the physical and mental wellbeing of all people at a broad level; • support the understanding and control of the determinants of disease; • reduce public exposure to risks encountered as part of lifestyle or the environment. |
| 101108 Special Needs Services A |
• support the protection of the physical and mental wellbeing of people with particular requirements; • assist target groups with special health care needs (including advisory and support services for individuals with a particular medical condition). |
| 101109 Veterans' Health Services A |
• support the protection of the physical and mental wellbeing of returned defence service personnel and their families; • address the specific health care needs of veterans; • provide eligibility criteria for access to health services. |
5.3.12 [1012] Immigration A
Immigration includes assisting people wishing to enter Australia on a permanent or temporary basis; providing and advising on entry or deportation requirements for migrants and visitors. It includes strategies for the management of illegal immigrants.
| Business Sub Function | Defines the set of Business Capabilities that |
|---|---|
| 101201 Citizenship A |
• support Australian nationality (including the rights and
obligations of citizens); • define the legal status of Australian citizens and the management of citizenship when people migrate; • provide criteria for the naturalisation of immigrants; • promote the value of Australian citizenship. |
| 101202 Deportation A |
• remove foreign nationals whose presence in Australia is
unlawful or poses an unacceptable level of threat to the
community; • arrange the deportation of non-citizens who have committed serious crimes and those whose visas have expired (including the exclusion of unauthorised arrivals who are not refugees). |
| 101203 Detention A |
• provide custodial schemes for people who have or who are
suspected to have entered Australia illegally, those refused
entry at international airports and seaports, and those whose visas are cancelled or expired; • manage facilities for the detention of illegal or suspected illegal immigrants; • provide food and amenities, medical care, recreation, social support and education. |
| 101204 Migrant Services A |
• provide information and support to foreign nationals who
intend to settle in Australia; • evaluate the needs of migrants • provide advice before embarkation and upon arrival (including liaison with community groups and across jurisdictions to ensure appropriate support). |
| 101205 Refugee Services A |
• provide assistance to asylum seekers and victims of
human rights violations; • assess applications for refugee status; • arrange health checks, counselling, community support and special services as required (including liaison with community groups and across jurisdictions to ensure appropriate support.). |
| 101206 Travel Authorisation A |
• support the entry and presence of non-citizens or foreign
nationals in Australia; • provide advice on travel regulations and eligibility criteria visa classes and entry conditions; • provide on-arrival immigration clearance through the passenger entry control system. |
5.3.13 [1013] Indigenous Affairs A
Indigenous Affairs involves supporting the advancement of Aboriginal and Torres Strait Islander people; and supporting the provision and management of Indigenous services to Aboriginal and Torres Strait Islander people. This includes protecting areas directly associated with Aboriginal and Torres Strait Islander culture.
| Business Sub Function | Defines the set of Business Capabilities that |
|---|---|
| 101301 Indigenous Cultural Heritage A |
• support the protection and promotion of the material, intellectual and spiritual traditions of Aboriginal and Torres Strait Islander peoples; • encourage research into Indigenous culture; • establish and maintain cultural resource collections; • negotiate special custodial arrangements with Indigenous peoples; • initiate projects to compile and record indigenous oral histories, genealogies and languages. |
| 101302 Indigenous Enterprise DevelopmentA |
• support the growth of businesses owned or operated by Aboriginal and Torres Strait Islander communities or individuals; • provide advice and services to assist the establishment of new ventures. |
| 101303 Indigenous Health Services A |
• support the protection of the physical and mental wellbeing of members of Aboriginal or Torres Strait Islander communities; • conduct planning and evaluation in consultation with local authorities; • encourage participation to ensure community needs are adequately addressed. |
| 101304 Indigenous Heritage Conservation A |
• support the protection of areas directly associated with Aboriginal and Torres Strait Islander culture; • advise on standards for maintaining and preserving Indigenous heritage areas, such as control of public access; • support joint projects with business or the community; • develop land use agreements and site management plans. |
| 101305 Indigenous Reconciliation A |
• support and promote understanding and agreement between Indigenous and non-Indigenous Australians; • ensure government policy encompasses respect for the aspirations and rights of Aboriginal and Torres Strait Islander communities; • support activities to increase tolerance and cross-cultural awareness. |
| 101306 Indigenous Welfare A |
• support the provision of social support services specific to Aboriginal or Torres Strait Islander communities; • support the expansion of Indigenous access to education and employment services, improvement in living conditions and assisting families in crisis. |
5.3.14 [1014] International Relations A
International Relations involves building and maintaining relationships with other countries and international organisations; protecting and advancing national interests; and contributing to international security, economic development, the environment, democratic principles and human rights through aid programs, treaties and diplomatic services.
| Business Sub Function | Defines the set of Business Capabilities that |
|---|---|
| 101401 Consular Services A |
• establish and maintain Australian Government
representation overseas, such as high commissions,
embassies or consulates; • protect the interests of Australian citizens travelling or living overseas; • provide country-specific trade or travel advice, and direct assistance where necessary (including services to Australians who are hospitalised or imprisoned in other countries); • advise the families of Australians who are missing and coordinating evacuations from high-risk areas. |
| 101402 Defence Liaison A |
• co-operate with other countries to ensure Australia's
ability to resist foreign aggression or attack (including
defence attaches, international defence cooperation,
personnel exchanges between defence forces); • provide military advice to senior government representatives; • provide defence and strategic advice; • negotiate agreements for the deployment of defence resources; • participate in joint exercises and development programs. |
| 101403 Diplomatic Missions A |
• provide services to representatives of foreign governments
or international organisations; • assist representatives to establish and maintain diplomatic missions, such as high commissions, embassies or consulates (including advice on protocol guidelines and consular responsibilities for countries without diplomatic representation in Australia). |
| 101404 International Affairs A |
• represent the Australian governments and provide
diplomatic advice overseas; • conduct consultations with foreign governments and international organisations to maintain relationships and protect national interests. |
| 101405 International Treaties A |
• negotiate a formal agreement or convention between Australia and one or more other countries; • form a bilateral partnership or a multilateral alliance which is binding under international law; • amend an existing treaty or withdrawing from a treaty (including consultation with stakeholders, the development of declarations that may contribute to the development or interpretation of treaties); • monitor treaty, convention or agreement conditions. |
| 101406 Overseas Aid A |
• assist developing countries to reduce poverty, promote sustainable economic growth and recover from conflict or disasters (including development assistance and overseas student scholarships); • work in partnership with other governments, businesses, non-government organisations and international agencies; • foster links between the Australian community and the people of developing countries (including contributions to multilateral development banks and direct assistance packages). |
| 101407 Overseas Promotion A |
• undertake liaison activities to raise Australia's international profile; • support cultural exchange programs; • advocate the benefits of international business; • establish corporate networks and reciprocal visitor programs (including identifying and negotiating opportunities to promote Australia overseas, such as participating in international expositions, hosting major sporting events or cultural festivals). |
| 101408 Passport Services A |
• issue passports and travel documents to Australian citizens in Australia and overseas; • manage applications and renewals, provide advice and liaise with outlets that provide lodgement services. |
5.3.15 [1015] Justice
Justice involves providing, interpreting and applying legislation, regulations or by-laws; providing advice on regulations regarding the conduct of individuals, business and government to conform to agreed rules and principles; and supporting the operation of the justice system.
| Business Sub Function | Defines the set of Business Capabilities that |
|---|---|
| 101501 Administrative Law A |
• apply the body of law that relates to the executive
functions of government; • establish the relationship between the government and the citizens of its jurisdiction; • advise on regulations regarding the powers, duties and organisation of public administration authorities. |
| 101502 Associations and Corporate Law A |
• apply the body of law that relates to companies or other
organisations that have a distinct legal identity from that
of their members; • advise on regulations regarding the formation, governance and dissolution of such organisations and the limits of their powers or liability. |
| 101503 Civil Law A |
• apply the body of law that relates to social behaviour and
the ordinary private matters of individuals; • establish and advise on property rights; • determine legal relationships and responsibilities. |
| 101504 Commissions of Inquiry A |
• investigate a special matter or designated subject;
• conduct inquiries; • hear evidence; • receive submissions and report findings (including Royal Commissions and other bodies charged with similar duties). |
| 101505 Coronial Law A |
• apply the body of law that supports inquests into any
death clearly not due to natural causes; • undertake investigations on behalf of the coroner into the manner and cause of examinable deaths, or fires and explosions which damage property. |
| 101506 Court Reporting A |
• capture and make accessible a record of what is said in a court or other judicial decision-making body (including recording and publishing a statement of facts, arguments and judgements of a proceeding in the form of a transcript). |
| 101507 Criminal Law A |
• apply the body of law that governs actions punishable by
the state; • provide and advise on rules of statute and common law to define criminal behaviour, specific penalties and the conduct of legal proceedings. |
| 101508 Human Rights Obligations A |
• ensure the freedoms to which all people are entitled are
upheld; • advise on and monitor principles which may be constitutionally entrenched and guaranteed, recognised at common law, or declared by an international legal instrument (including investigations into breaches and promotion of human rights obligations and principles). |
| 101509 Juvenile Justice A |
• conduct special courts for the trial of children and young persons under a statutory age; • support diversionary programs as an alternative to sentencing, opportunities for restorative justice and reintegration into the community. |
| 101510 Legal Aid Services A |
• provide financial assistance for the purpose of legal proceedings in courts; • facilitate access to legal advice and services according to an income-based scale. |
| 101511 Local Laws and Ordinances A |
• apply legal processes at town or district level; • advise on public regulations and conducting courts with limited civil or criminal jurisdiction (including management of permits, rates and registration of domestic or native animals). |
| 101512 Military Law A |
• apply the body of law that relates to the discipline, trial and punishment of defence personnel; • establish military courts and conducting hearings to determine whether a command is lawful or if service personnel have met their obligations; • advise on and apply regulations regarding the treatment of prisoners of war and captured civilians in times of war. |
| 101513 Native Title Claims A |
• assess Indigenous interest in or rights to the use of specified areas of land or water; • identify traditional customs and connections with a particular region (including processing applications, provide advice and support for litigation). |
| 101514 Privacy Protection A |
• protect an individual's rights to the confidentiality of their personal information; • advise on information privacy laws and privacy principles for individuals, businesses and organisations; • monitor compliance with legislation and guidelines (including investigating breaches of privacy and evaluating new technology for potential risks to individual privacy). |
| 101515 Prosecution Services A |
• bring individuals or organisations to trial for criminal offences; • carry on of legal proceedings against a party in the interests of the public. |
5.3.16 [1016] Maritime Services A
Maritime Services involves negotiating passage for sea transport and maritime jurisdiction; advising on regulations regarding the use of the sea as a means of transport; providing and managing maritime infrastructure; controlling the carriage of cargo; monitoring the safety of seagoing vessels, pilots and personnel; supporting marine search and rescue, and the development of navigational aids; and monitoring the environmental impact of maritime activities.
| Business Sub Function | Defines the set of Business Capabilities that |
|---|---|
| 101601 Cargo Control A |
• support the transportation of goods by sea; • advise on regulations and international standards for carriage of hazardous materials, dangerous goods and oversize containers (including advice on best practice cargo handling, loading and management). |
| 101602 Harbour Management A |
• support the building and maintenance of infrastructure
to provide protection for ships from wind, waves and
currents; • support commercial and recreational use of harbour facilities; • advise on the environmental impact of activities (including liaison to promote coordination and consistency among harbour authorities from different jurisdictions). |
| 101603 Marina Management A |
• support the building and maintenance of facilities
offering dockage and other services for watercraft; • license operators of private marinas; • advise on regulations regarding boating activities to protect waterways and marine industries from environmental impact (including inspections and assessment of procedures for managing sewage, spills and other discharge). |
| 101604 Navigation A |
• support the management of shipping channels and
monitoring the movement of ships at sea; • advise on regulations regarding the movement of ships and other commercial or private vessels; • provide advice on standards for safe and efficient navigation; • support the building and maintenance of infrastructure to support maritime navigation. |
| 101605 Pilotage Management A |
• support the provision of qualified operators to steer
vessels into and out of ports; • advise on pilotage procedures; • clarify the responsibilities of pilots and pilotage providers; • provide advice on standards for pilotage operations that support international requirements. |
| 101606 Port Management A |
• support the management of sea-based entry and exit
points; • support the building and maintenance of infrastructure to allow ships to load or unload passengers and cargo; • monitor activities of private terminal operators; • provide advice on regulations regarding port activities to protect against environmental impacts; • assess the integration of road, rail and air transport infrastructure with maritime services (including liaison to promote coordination and consistency among port authorities from different jurisdictions). |
| 101607 Sea Passengers A |
• support the transportation of people by sea; • advise on pricing regulations and the provision of appropriate facilities for passenger convenience (including services such as timetables, route maps or ticketing). |
| 101608 Search and Rescue A |
• support and protect the safety of individuals, vessels or aircraft that become lost at sea; |
| 101609 Ship Personnel A |
• support the operation of private or commercial marine vessels; • advise on regulations regarding ship personnel to improve security and reduce the risk of accidents or emergencies; • advise on standards and guidelines for operational practices and crew competencies (including cooperation on maritime personnel safety across jurisdictions). |
| 101610 Ship Safety A |
• support and protect the safety of marine vessels; • advise on regulations regarding the design, construction and maintenance of private or commercial marine vessels; • advise on standards and guidelines for safety equipment, seaworthiness, noise or emissions; • investigate the circumstances and causes of marine accidents; • promote safety awareness across the maritime industry. |
5.3.17 [1017] Natural Resources A
Natural Resources involves supporting the sustainable use and management of energy, mineral, land and water supplies; evaluating resource consumption and exploitation practices; and advising on related regulations and supporting industries that realise the economic potential of resources.
| Business Sub Function | Defines the set of Business Capabilities that |
|---|---|
| 101701 Crown Land Management A |
• manage tenure of government property; • support the sale, purchase, resumption, lease, license or transfer of Crown land; • provide sustainable property services to government agencies such as those associated with national parks and government housing. |
| 101702 Energy Resources A |
• support the use of energy resources; • apply legislation relating to fossil fuels, renewable and other energy industries; • provide advice on energy market reform, research and development, and environmental assessments. |
| 101703 Land Use Management A |
• support the effective management and allocation of land
resources; • promote strategies for integrated land use and balancing competing interests; • provide advice on rural and urban developments; • conduct surveys and demographic analysis; • forecast needs for infrastructure and facilities; • identify heritage and significant areas. |
| 101704 Land Valuation A |
• support the assessment of land resources to estimate
their material worth for rating and taxation purposes; • provide advice on the unimproved value of land or in acquisition compensation disputes (including valuations for heritage-listed land and rating concessions where land is held under nominated lease or tenure from the Crown). |
| 101705 Mineral Resources A |
• support the management of mineral resources and the
economic development of related industries; • apply legislation relating to mining and mineral processing; • negotiate partnership programs with the traditional owners of mineral-rich lands. |
| 101706 Pollution Emission Control A |
• support the control of pollutant emissions; • advise on and monitor compliance with standards for the discharge of industrial contaminants and waste; • advise on regulations regarding industry practices through waste minimisation strategies and pollutant inventories (including assessment, inspections and providing emissions information to the community). |
| 101707 Water Resources A |
• support water industry partnerships and cooperative
approaches to the management and use of water; • apply legislation relating to waterways and water resources, including rivers, groundwater, wetlands and urban water; • advise on regulations regarding the exploitation of water resources to ensure sustainable quality and availability for household, industrial and agricultural use. |
5.3.18 [1018] Primary Industries A
Primary Industries involves supporting rural and marine industries; advising on related regulations. Implementing strategies for efficient and sustainable operations; monitoring current practices to meet national and international standards. This includes liaison with industry bodies and across jurisdictions in relation to the needs of primary industries.
| Business Sub Function | Defines the set of Business Capabilities that |
|---|---|
| 101801 Chemical and Pesticide Control A |
• support the control of chemicals and pesticides; • advise on and monitor the use of substances to control weeds, insects and other pests that affect primary production; • maintain a register of approved agricultural or veterinary chemicals and pesticides; • assess product applications; • specify conditions of use and maximum residue limits; • conduct routine inspections to ensure compliance. |
| 101802 Marine and Rural Support A |
• support and assist the growth and management of sea-based or farming industries; • identify markets and facilitate trade or investment opportunities; • support and provide financial assistance for marine and rural initiatives; • provide advice on marine and rural regulation (including quality assurance programs and operating standards); • support and encourage efficient and sustainable cultivation practices. |
| 101803 Quarantine A |
• protect the health of Australia's plant and animal populations from risks associated with exotic pests and disease; • conduct inspections at borders, ports, airports and other entry or exit points; • manage isolation and disinfection facilities; • advise on quarantine regulations and investigating breaches. |
| 101804 Rural Field Day Promotion A |
• support shows, exhibitions and conferences to encourage agricultural innovation (including financial assistance and advice on planning and marketing strategies). |
| 101805 Rural Partnerships A |
• initiate cooperative projects to support change in the operation of primary industries and agricultural business ventures; • assist rural enterprises and communities adjust to changing commercial conditions to improve profitability and competitiveness; • provide advice, training and project funding assistance. |
5.3.19 [1019] Science A
Science involves supporting and promoting research and systematic studies; and supporting scientific bodies and monitoring industry research and development programs. This includes research into living things and their environments, natural laws and the application of knowledge to practical problems.
| Business Sub Function | Defines the set of Business Capabilities that |
|---|---|
| 101901 Agricultural Sciences A |
• conduct research into forestry, food, fibre and other crops
or plants grown for commercial purposes; • provide input into quality control for the processing of agricultural products (including scientific advice on soil, weed and pest management, and information on new plant species). |
| 101902 Animal and Veterinary Sciences A |
• conduct research into the health care and management
of wild and domestic animals; • provide scientific advice on nutrition, breeding, diagnosis and treatment of diseases (includes livestock, pets and other domestic animals, fish, birds and native animals – in the wild or in captivity). |
| 101903 Applied Sciences A |
• conduct research into the active use of scientific
knowledge and principles from a range of fields and
disciplines; • provide advice and practical solutions to problems in various sectors, such as industry, security, communications and health care. |
| 101904 Biological Sciences A |
• conduct research into the lives of plants, animals and
micro-organisms; • investigate their origin, distribution, behaviour and physical make-up (including studies of evolution, ecosystem dynamics, identification and manipulation of biological processes). |
| 101905 Earth Sciences A |
• conduct research into geological, water and atmospheric
processes; • provide scientific advice on the sustainable management of land and water resources, exploitation of mineral resources, hazard and disaster assessment. |
| 101906 Mathematical Sciences A |
• conduct research into quantities, magnitudes and forms
by the use of numbers; • provide data analysis, simulation or mathematical modelling to illustrate trends and predict outcomes; • perform optimisation tests to determine the best operating conditions for a process (including training and consultancy in mathematical analysis). |
| 101907 Medical and Health Sciences A |
• conduct experimental research into the causes, effects and symptoms of illness; • apply knowledge from a range of scientific disciplines to advance the diagnosis, treatment and prevention of disease; • develop products and processes to improve community health; • provide advice on diet, nutrition and the use of pharmaceuticals (including safety assessments for therapeutic goods and the development of new surgical techniques). |
| 101908 Physical Sciences A |
• conduct research into the properties of inanimate matter, substances and energy; • analyse and manipulate such material to identify the principles and processes that govern its behaviour (including the development of new methods to exploit physical substances or energy). |
| 101909 Spatial Information Research A |
• investigate practical applications for geographical data; • provide advice on standards, protocols and specifications for spatial information systems (including developing integrated access to information via the Internet, mobile information systems and global positioning systems [GPS]). |
5.3.20 [1020] Security A
Security involves maintaining the safety of Australia at all levels of society; guarding against internal or external threats to peace and stability; supporting law enforcement, community protection and corrective services; and coordinating intelligence gathering and international security activities.
| Business Sub Function | Defines the set of Business Capabilities that |
|---|---|
| 102001 Corrective Services A |
• support the punishment of individuals who have been convicted of an offence; • advise on standards and guidelines for correctional facilities and staff; • manage probation and parole activities (including support for inmates' families). |
| 102002 External Security A |
• protect Australia's international security interests; • maintain peace in external territories and the region; • evaluate risks to Australian citizens, territories and property overseas (including liaison with international security and law enforcement bodies). |
| 102003 Information Security A |
• protect government-held data and information,
government networks, and information systems and
procedures (including data and information on private
individuals, businesses and organisations); • advise on protection guidelines and standards; • advise on research into cryptology and the development of codes; • monitor compliance with government security policy; • provide advice and tools to assist businesses and organisations to assess and improve their information systems. |
| 102004 Intelligence A |
• support the collection of information by covert means, to
protect Australia from threats to national security; • conduct surveillance operations and investigating the use of technology to facilitate intelligence gathering (including foreign intelligence gathering in relation to strategic, political, economic or scientific activities). |
| 102005 Law Enforcement A |
• reduce violence and the use of illicit substances; • improve public safety and reduce repeat offences; • advise on rules and regulations that govern the actions of citizens; • coordinate the services of law enforcement agencies across jurisdictions (including activities to address 'white collar' and corporate crime). |
| 102006 National Security A |
• protect the Australian continent; • identify and apprehend individuals who may pose a threat to national security; • review the powers of the security and intelligence services. |
5.3.21 [1021] Sport and Recreation A
Sport and Recreation refers to supporting, promoting and encouraging community participation in organised games or leisure activities; and advising on regulations regarding sport and recreation.
| Business Sub Function | Defines the set of Business Capabilities that |
|---|---|
| 102101 Caravan and Camping Services A |
• support caravan and camping activities; • advise on regulations regarding the provision of sites where caravans, tents and other temporary dwellings may be erected; • certify the safety of campsite facilities and the hygiene of amenities; • provide advice to operators on administration, emergency procedures and insurance (including public information services such as the production of maps and promotional literature.) |
| 102102 Community Recreation A |
• encourage public fitness and physical activity across the community; • support the provision of organised activities to members of the public; • hold events for exercise, relaxation and enjoyment; • support specific groups, such as school children or senior citizens (including activities provided across public facilities such as swimming pools, libraries, community halls, sports centres, arts and cultural centres); • support groups and individuals who offer their time and labour to the community free of charge, and community-based and non-profit organisations that promote friendship and recreation. |
| 102103 Gaming Industry Control A |
• support the provision of access to areas of public land set aside for sport and recreational activities; • manage bookings, programs and payments; • control access and issue permits for the use of parks and reserves; • supervise the allocation of sponsorships and corporate memberships; • ensure the availability of staff such as referees or umpires. |
| 102104 Parkes and Reserves Services | • support the provision of access to areas of public land set aside for sport and recreational activities; |
| 102105 Sport and Fitness Development A |
• support the growth of competitive sports and associated industries; • encourage increased participation and funding for sports and fitness programs (including organising, promoting and managing major sporting events, and providing funding through athletic scholarships, fundraising, donations and sporting grants); • provide training institutions and facilities for elite athletes. |
| 102106 Sport Drugs Control A |
• support the reduction of the supply and use of banned or performance-enhancing substances; • provide criteria to determine whether a substance is illegal and investigating breaches; • improve accountability in the prescription of sports drugs; • support research into doping detection tests; • collaborate with scientists and sporting bodies to share information and research. |
5.3.22 [1022] Statistical Services
Statistical Services refers to providing a high quality, objective and responsive statistics service to assist and encourage informed decision making, research and discussion within governments and the community.
| Business Sub Function | Defines the set of Business Capabilities that |
|---|---|
| 102201 Census |
• collect information from people, households, businesses and the administrative systems of government agencies (including the Population Census, household surveys, business surveys and information collections from government agencies). |
| 102202 Statistical Compilation and Analysis A |
• compile and analyse numerical facts (statistics) to identify trends and significant information – categories may focus on economic or social matters, government activities or the population in general (including liaison with other organisations to coordinate the collection of statistics). |
| 102203 Statistical Standards |
• support and provide standards for numerical facts issued
to the Australian community to ensure the information is
coherent, comprehensible and consistent; • represent Australia on international standards bodies (such as the System of National Accounts and the Balance of Payments Manual); • advise official bodies within Australia about existing statistical standards; • consult on the development of new standards. |
| 102204 Statistics Coordination |
• support the co-ordinated collection of statistics across
official bodies in Australia to ensure the national
statistical information base is efficiently collected,
with the least possible imposition on the public and
businesses; • ensure that statistics that are coherent, relatable and fit for purpose. |
| 102205 Statistics Dissemination A |
• compile and disseminate statistical information for use by a broad cross-section of the community, businesses, the research sector, the media, government departments and agencies, other governments and international agencies – statistical categories may focus on the population, economic or social matters, environmental matters or government activities relevant to the Australian public. |
5.3.23 [1023] Tourism A
Tourism refers to encouraging recreational visitors to a region; supporting the tourism industry and advising on regulations regarding tourism; supporting long-term strategies for tourism development and coordinating across jurisdictions on large-scale projects; and supporting promotional campaigns.
| Business Sub Function | Defines the set of Business Capabilities that |
|---|---|
| 102301 Tourism Industry Development A |
• support the growth of businesses that provide travel products and other services to visitors; • identify the potential of new and emerging markets; • provide sponsorship; • encourage partnerships and coordinating initiatives to optimise tourism employment and create a favourable environment for investment (including recognising excellence in the Australian tourism industry through the presentation of awards). |
| 102302 Tourist Event Promotion A |
• support the development of special activities to draw visitors to a region; • market and promote events and attractions as catalysts for tourism growth; • manage publicity to increase awareness of tourism initiatives, exhibitions and trade fairs (including promotion of overseas tourist events). |
| 102304 Travel Missions A |
• support the marketing of activities carried out overseas for the promotion of Australia or specific regions as a travel and tourism destination; • organise meetings between members of the Australian tourism industry, travel agents and overseas tour operators (including familiarisation tours in Australia for international travel agents, tour operators and members of the travel press). |
5.3.24 [1024] Trade A
Trade involves supporting the purchase, sale or exchange of commodities and advising on trade regulations; monitoring and providing advice on the balance of trade, industry protection and subsidy schemes – includes foreign and domestic activities and liaison across jurisdictions to support trade agreement negotiations.
| Business Sub Function | Defines the set of Business Capabilities that |
|---|---|
| 102401 Export Control A |
• control the international sale and movement of goods from Australia; • ensure compliance with domestic and international protocols and guidelines; • issue export permits and licences, direct price regulation at port terminals and exit points (including monitoring international trade and consulting with primary producers, industry organisations and other stakeholders). |
| 102402 Import Control A |
• control the international purchase and movement of
goods into Australia; • ensure compliance with domestic and international protocols and guidelines; • advise on quotas, import licensing arrangements and customs regulations (including inspections and cargo clearance). |
| 102403 Intellectual Property Protection A |
• protect the rights of creative workers in literary, artistic,
industrial or scientific fields (including registration of
copyright, designs, patents and trademarks and providing
advice on intellectual property regulations); • protect proprietary knowledge such as development of new plant varieties, new inventions or commercial trade secrets. |
| 102404 International Trade Agreements A |
• support the supply and consumption of goods and
services between countries; • advise on international trade legislation, policy and protocols; • negotiate treaties to reduce international trade restrictions and promote regional economic links. |
| 102405 Interstate Trade Agreements A |
• support the supply and consumption of goods and
services across Australia; • advise on interstate trade legislation, policy and protocols; • negotiate agreements that promote commerce between states and territories and encourage competition (including agreements on quarantine zones, transport and infrastructure arrangements in support of trade). |
| 102406 Trade Development A |
• assist local businesses to compete in regional or international markets and win overseas or interstate contracts (including attracting investment to Australia, liaising with other governments and industry partners, and providing practical assistance such as identifying foreign investment partners and providing grants). |
| 102407 Trade Expositions A |
• support the organisation of national and international
events to promote trade and maximise marketing
opportunities; • participate in trade fairs and develop exhibits (including activities to raise business profiles in a specific industry or across a range of sectors). |
5.3.25 [1025] Transport A
Transport refers to supporting road, rail and air transportation systems and advising on transport regulations; supporting the movement of people or freight; monitoring and advising on the safety of vehicles and their operators; and supporting the development of transport infrastructure.
| Business Sub Function | Defines the set of Business Capabilities that |
|---|---|
| 102501 Air Transport A |
• support the airline industry and supporting all aspects of private or commercial aviation (including air transport safety, aircraft standards and airport services); • provide advice on air transport regulations; • support air transport standards, air security and air services; • maintain air transport infrastructure (including liaison with other governments and international bodies to negotiate air-lanes and airspace jurisdiction). |
| 102502 Freight Movement A |
• support the transportation of goods by air, rail or road; • advise on regulations for carriage of hazardous materials, dangerous goods and oversized containers; • monitor compliance with freight regulations and investigate breaches; • provide advice on best practice logistics and standardised freight movement across jurisdictions. |
| 102503 Passenger Services A |
• support the transportation of people by air, rail or road; • advise on, and monitor compliance with, pricing regulations and the provision of appropriate facilities for passenger convenience (including services such as timetables, route maps or ticketing). |
| 102504 Rail Transport A |
• support the railway industry and all aspects of the rail network system (including rail harmonisation, rail land acquisition, rail transport safety, railway maintenance and rolling stock); • provide advice on rail transport regulations; • support rail transport standards, rail transport security and rail transport services, and licensing of rail transport operators (including liaison to promote coordination and consistency among rail authorities from different jurisdictions). |
| 102505 Road Transport A |
• support the road transport industry and all aspects of private or commercial road usage (including road traffic code, road transport safety, road surface maintenance, vehicle registration, vehicle standards and driving licenses); • provide advice on road transport and road traffic regulations; • support road transport standards, road transport security and road transport services (including liaison across jurisdictions to provide uniform road regulations and enforcement practices). |
| 102506 Transport Infrastructure Development A |
• support the provision of infrastructure for the movement
of people or goods; • install facilities to support a network of air, rail and road transport services; • assess existing infrastructure and planning for future requirements (including providing transport corridors, links to airport and rail terminals, and collaborating across jurisdictions on infrastructure development). |
Contact for information on this page: AGA@finance.gov.au