Federated Service Finder (FSF)
What is the FSF?
The Federated Service Finder (FSF) will assist human services providers in their delivery of services, making referrals and achieving better results, by building a service finder that can access all sources of information about services across different geographical locations within Australia.
Who is involved?
The FSF is a joint project between Centrelink, South Australian Department of Health and New South Wales Department of Commerce.
The Australian Government Information Management Office facilitated the agreement-making process via the National Service Improvement Framework.
How has the NSIF been used?
A Collaborative Head Agreement developed under the National Service Improvement Framework, outlines the terms and conditions of the FSF project.
Why was the NSIF used?
Key outcomes will include:
- service delivery coordinated across government jurisdictions
- referrals better suited to meet customer needs
- reduced development operational costs
Project Outcomes
The Collaborative Head Agreement for the FSF came into force on 13 January 2006. The FSF has now entered a 60-day trial period during which any operational and/or technical issues will be resolved.
Contact for information on this page: AGIMO - National Service Improvement Program Team