Benefits of the NSIF to Government and Customers
Government Benefits
Through implementing the NSIF there are many benefits that the Government has the potential to achieve:
- reduced duplication of effort across jurisdictions;
- reduced risk of failure in politically sensitive areas;
- improved efficiency and effectiveness of overall Government service delivery; and
- shorter time frames to develop and negotiate collaborative service arrangements.
Customer Benefits
Through the implementation of the NSIF, there is the potential for the customer to receive many benefits. Through the Government reaching across traditional boundaries, this enables government service delivery to become more customer-centric. Therefore, rather than customers or citizens having to respond to bureaucratic processes/requirements, governments are now seeking to improve service delivery so it is responsive to customers' needs. The potential advantage of collaborative service delivery through the NSIF is the enhancement of the customer experience. Specifically, these benefits may include the following:
- increased customer satisfaction levels;
- the customer's needs and priorities are better addressed;
- relieving the customer of the need to navigate through the structural complexity of government to receive services;
- improved quality and flexibility of customer experience across jurisdictions; and
- Government becomes more seamless and accessible to the customer.
Contact for information on this page: AGIMO - National Service Improvement Program Team