Components of the NSIF
The National Service Improvement Framework seeks to reduce the risks and challenges to integrated service delivery by providing a cascading step-by-step approach to reaching agreement between jurisdictions starting with endorsement of principles at the highest level that can then be negotiated into more specific agreements.
The NSIF is a suite of re-usable documents and tools that aim to deliver enhanced collaborative service delivery arrangements across government departments and agencies. The NSIF is a structured approach to collaborative service delivery across traditional boundaries. The Framework provides a tiered approach for Government agencies to follow when seeking to collaborate. The Framework defines a process where potential partners to collaboration can build on agreements in incremental tiers. These tiers range from general principles to detailed project agreements as the needs and outcomes of any initiative become better developed.
Scope of the NSIF
All tiers of the NSIF take into consideration the Governance, Legal, Financial, Business Rules and Technical Issues associated with any collaborative agreement.
NSIF Tiers
Tier 1 - Principles to Collaborate
The statements of Principles to Collaborate explicitly recognise and capture the principles and values that guide collaborative service delivery across jurisdictions.
Tier 2 - Statements of Intent
The Statements of Intent agree in advance the business basis to collaborate across multiple initiatives.
Tier 3 - Collaborative Head Agreement
This agrees in advance those elements of an agreement that can be reapplied to multiple collaborative initiatives.
Tier 4 - Project Specific Agreement
Agree those elements that are specific to a particular project or initiative.
Tier 5 - Collaborative Resource Kit
The Collaborative Resource Kit provides a reservoir of templates, checklists, guidelines etc specific to collaborative service delivery.
NSIF Diagram
Contact for information on this page: AGIMO - National Service Improvement Program Team