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NCF Tiers

Tier 1 - Principles of Collaboration

At Tier 1 are overarching Principles to Collaborate that explicitly recognise and capture the values that guide the integration of services. The Principles to Collaborate seek to guide collaboration across jurisdictions by providing the starting point for understanding and agreeing to the "rules of engagement". They acknowledge that barriers to collaboration are unlikely to simply disappear; rather they must be actively overcome.

The Principles were specifically developed to enable cross-jurisdictional collaborative service delivery. Many of them will be equally applicable in an intra-jurisdictional environment and can be drawn upon to guide such collaborative efforts. The Principles acknowledge that services should be designed and organised from the customer's perspective, not from the organisation's, and must balance the interests of individual customers with the need to represent Australians as a whole. Leadership and commitment at both political and administrative levels are crucial to collaborative service delivery. The Principles will need to be supported at all levels if they are to remove barriers that prevent collaboration.

Attachments

Tier 2 - Statements of Intent

At Tier 2 are statements about how organisations plan to do business together. Tier 2 builds on the Tier 1 Principles to Collaborate through identifying the intent of the parties as regards 21 business-related issues that need to be considered in a proposal to provide integrated service delivery.

The Statements of Intent are intended to set the ground rules for a wide variety of collaborative efforts between jurisdictions and agencies within jurisdictions. In other words, the primary goal of the Statements of Intent is to facilitate and speed the formation of working arrangements between agencies and jurisdictions as the need arises.

Attachments

Tier 3 - Collaborative Head Agreement (CHA)

Tier 3 is a Collaborative Head Agreement (CHA) representing commitment to those elements that apply to multiple projects across a jurisdiction/s. The CHA builds on Tier 2 and is an overarching agreement to facilitate collaboration between government agencies for the provision of services across jurisdictions.

The CHA has the look and feel of a 'super' memorandum of understanding (MOU) and has been prepared by Minter Ellison Lawyers on behalf of the Integrated Transactions Reference Group (ITRG). The CHA is not intended to create legally binding obligations between the parties unless the parties involved expressly state otherwise.

The CHA is jurisdictionally neutral, and its language and style reflects previous Commonwealth, State/Territory and Local Government arrangements. All clauses are deliberately high-level, include a purpose and risk assessment, and address all Statements of Intent. The CHA enables project agreements to be formed through specifying the details that apply for each collaborative project. The CHA establishes the governance of the project, and how the project will be managed. It also sets the terms and conditions for each project agreement.

Attachments

Tier 4 - Project/Initiative Specific Agreements

At Tier 4 partners to an agreement create their project or initiative specific agreement. It is at this stage that an agreement is reached on those elements that are specific to a particular project/initiative, for example funding, liabilities, service levels etc.

Attachments

Tier 5 - Collaborative Resource Kit

At Tier 5 an increasing number of Collaborative Resources will be identified. At this stage, a reservoir of templates, checklists, guidelines etc specific to collaborative service delivery, for example the interoperability technical framework.

A PowerPoint presentation has been developed, which provides an overview of NCF and highlights:

Tools have also been developed to assist in communicating the NCF and benefits of the NCF to all levels of government within jurisdictions.

Available tools include:

Attachments

User Guide

General

Checklists

Templates

 

Contact for information on this page: AGIMO - National Collaboration Program Team

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Last Modified: 17 July, 2009