Business Process Interoperability Framework
Publication Summary
Australians increasingly expect that the delivery of government programs and services should be simple, seamless and connected. Implicit in this expectation is that government business processes will be managed appropriately and that agencies will work together constructively in the search for innovative solutions to complex issues.
Full Publication
Business Process Interoperability Framework [
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Table of Contents
2. Introduction
Introduction
What is Interoperability?
The Australian Government Interoperability Framework
The Business Process Interoperability Framework
3. The Business Case for Business Process Interoperability
Supporting a 'Whole of Government' approach
Motivations for Business Process Interoperability
4. Interoperability Principles
Interoperabilty Principles
Business Process Interoperability Principles
5. Business Process Management
Business Process Management
Common Processes
Activities
Services
6. Business Process Interoperability and Architecture
7. The Australian Government Architecture
The Australian Government Architecture Reference Models
Using AGA for Business Process Interoperability
Standards
8. The Journey to Business Process Interoperability
9. Business Process Interoperabilty Roadmap
Overview
Plan
Agree
Discover
Map and Model
Implement
Monitor and Review
10. Business Process Interoperability Maturity
Overview
Measuring Capability
11. Business Process Interoperability Case Studies
Case Study: The Journey Towards Business Process Management (DEST)
Case Study: National Emergency Call Centre (Centrelink)
Appendix A: Sources of Support for Business Process Interoperability
Appendix B: Business Process Modelling Notation (BPMN)
Appendix C: Automated Tools for Process Modelling
Appendix D: Business Process Interoperability Maturity Model
Appendix E: Glossary of Terms
Contact Details
To obtain hard copies of the Business Process Interoperability Framework publication, please email your name, organisation, delivery address and the number of copies you require to the AGA team at: AGA@finance.gov.auCopyright Notice
© Commonwealth of Australia 2009
This work is copyright. You may download, display, print and reproduce this material in unaltered form only (retaining this notice) for your personal, non-commercial use or use within your organisation. Apart from any use as permitted under the Copyright Act 1968, all other rights are reserved. Requests and inquiries concerning reproduction and rights should be addressed to Commonwealth Copyright Administration, Attorney General's Department, Robert Garran Offices, National Circuit, Barton ACT 2600 or posted at http://www.ag.gov.au/cca [
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Contact for information on this page: AGA@finance.gov.au