CMS Portal FAQs
I'd like to find out more about registering to use the CMS Portal?
For more information regarding the CMS Portal and your agency's requirements, please contact your Account Manager or phone 1800 651 540.
How do I access training to assist me to use the CMS Portal better?
Comcover Member Services can assist you in using the CMS Portal by providing a trainer who can visit you on-site in Canberra or over the phone for interstate agencies. If you require training, please email comcover@comcover.com.au or call 1800 651 540 to organise a trainer to come to your agency.
I've forgotten my password, what do I do?
If you have forgotten your password, please email comcover@comcover.com.au or call 1800 651 540 to have your password reset.
How do I enter my agency's claims information?
Detailed instructions are included in the training notes provided. If you need a copy of the training manual, please email comcover@comcover.com.au or call 1800 651 540.
What queries and reports can I run to access useful information?
The CMS Portal can run a query or report based on any of the information housed in the system. These queries extract all of the data under the 'fields' you nominate and can be viewed online, printed or downloaded as a csv file. Useful queries and reports may include:
- History of claims by type
- Claims by financial year including financials
- Claims status
How do I tell Comcover Member Services about a new staff member?
If you have a new staff member who either needs access to the CMS Portal or be included on our mailing list for course and event information, please email the completed Update your Contact Details form [
3 MB] to comcover@comcover.com.au or call 1800 651 540.
Contact for information on this page: Contact Comcover Member Services