Excellence in eGovernment Awards - Winners & Finalists

This Award recognises the most outstanding initiatives in eGovernment across five ICT disciplines. Nominations are accepted for initiatives from all spheres of government across Australia, Federal, State & Territory and Local Government.

The Award Categories in 2014 were:

  • Applications Development The Applications Development Category recognises projects that have shown excellence in applications development. This is based on how well a project addresses complexity; how it meets customer/business needs; enhances value and responsiveness for the user and its cost effectiveness, benefit and efficiency. This could include custom-built development using open or proprietary technologies, development within a specific software platform environment and/or configuration of software platform components.
  • Geospatial The Geospatial Category recognises projects that have shown excellence in geospatial initiatives and solutions. This is based on the how well a project addresses complexity, innovative application/development of technologies/techniques, future value to the geospatial community and customer satisfaction.
  • Government 2.0 The Government 2.0 Category recognises excellence in the use and effectiveness of Government 2.0 tools to improve agency and program performance. This is based on how well an initiative demonstrates the principles and effectiveness of Government 2.0 including better engagement with citizens, open and transparent government operations, and/or release of public sector information.
  • Project & Program Management The Project & Program Management Category recognises the extent to which a project demonstrates excellence in the management of ICT enabled projects. This is based on a clear illustration of project management skills in the areas of project definition, project planning, project scheduling, project resourcing, project scoping, business requirements, and customer satisfaction.
  • Service Delivery The Service Delivery Category recognises the extent to which a project demonstrates excellence in online service, collaboration and community engagement activities. This is based on how well an online service demonstrates usability and accessibility, whole-of-government application, value for money and customer satisfaction.

Want to know who our previous winners and finalists have been?

2014 Excellence in eGovernment Awards

The 2014 Excellence in eGovernment Award, the ICT Young Professional of the Year Award and the ICT Professional of the Year Awards were presented at the CeBIT ICT Celebration dinner on 6 May, by the Hon. Paul Fletcher, Parliamentary Secretary to the Minister for Communications on behalf of the Minister for Finance, Senator the Hon Mathias Cormann.

The Australian Government ICT Awards program is a tribute to the work being undertaken in the ICT arena by government agencies across Australia. They showcase how Government is continually adapting to the digital age and harnessing new technology to better connect and serve the Australian community.

WINNER - Overall Excellence in eGovernment Award & Applications Development Category Award Winner

Queensland Police Service for their Mobile Pilot - QLiTe

Gyl Stacey receiving award

Gyl Stacey, Queensland Police Service accepts the Excellence in eGovernment Award
from the Hon. Paul Fletcher, Parliamentary Secretary to the Minister for Communications

Globally, the use of mobile technologies is driving innovation in industry and in the government sector. A transformation in public safety agencies is being enabled by the evolution of information technologies, in particular, internet and mobile technologies. A key component of the Queensland Police Service’s mobile strategy was the provision of a project to pilot mobile functionality with frontline police which has delivered the QLiTE mobile solution. QliTe is driving a radical transformation of frontline policing operations providing Queensland Police officers with the ability to perform on-demand intelligence searches and capture in-field information using mobile devices and delivering enhanced officer safety and significant savings.

Geospatial Category

City of Greater Geelong for their G3M for Collaborative Design and Planning

Will McIntosh receiving award

Will McIntosh, City of Greater Geelong accepts the Geospatial Category Award
from the Hon. Paul Fletcher, Parliamentary Secretary to the Minister for Communications

The City of Greater Geelong has developed a photorealistic 3-dimensional model of the city that represents the existing buildings and landscape features. The 3-dimensional model will help architects to design better buildings faster and cheaper. 3D building models can be dropped into the software so that urban designers and planners can study how a proposed building will cast shadows and how vistas will be changed or improved. The city now encourages architects to use the model and understand the specifics of a development site early in the process in order to expedite and better inform the design of new developments.

Government 2.0 Category

Australian Bureau of Statistics for Run that Town

Andrew Sillis receiving award

Andrew Sillis, Australian Bureau of Statistics accepts the Government 2.0 Category Award
from the Hon. Paul Fletcher, Parliamentary Secretary to the Minister for Communications

Run That Town is a mobile device strategy game with a twist. It’s an incredibly innovative project that uses game technology to achieve government objectives in an engaging and effective way. The best way to show Australians who’ve never used Census data just how valuable it is - is for them to use it. The Australian Bureau of Statistics wanted to raise awareness of the release of the latest Census of Population and Housing data. Run That Town personalises the player’s experience with customised content and data from the 2011 Census, using it to make informed and popular decisions. Central to the experience, players discover the true value of Census data for themselves.

Project and Program Management Category

Service NSW for Delivering a New Era in Government Customer Service

Ray Partridge receiving award

Ray Partridge, Service NSW accepts the Project and Program Management Category Award
from the Hon. Paul Fletcher, Parliamentary Secretary to the Minister for Communications

The NSW Government is committed to a step change in customer service delivery. There are 40 million transactions a year carried out through multiple agencies, leading to inefficiencies and waste. Service NSW was created in 2013 and has launched the foundations for a one-stop service – 15 service centres, a 24/7 phone service and a new digital service with an emphasis on building new smart forms. Service NSW has delivered services to more than 1.7 million customers with satisfaction scores tracking at 98%. Service NSW is using the latest cutting edge technology to improve service delivery to customers.

Service Delivery Category

Department of Immigration and Border Protection for their ImmiAccount project

Tim Drury receiving award

Tim Drury, Department of Immigration and Border Protection accepts the Service Delivery Category Award
from the Hon. Paul Fletcher, Parliamentary Secretary to the Minister for Communications

In November 2013, the Department of Immigration and Border Protection implemented a new online self-service facility. This new facility, referred to as ImmiAccount, has positioned the department to better service its clients using e-channels, while also supporting the government’s new visa pricing arrangements. Using a secure online account, clients are now able to manage visa applications in one place. This also includes the ancillary systems that support them to manage: health declarations; finding the right visa; establishing work rights and the cost of a visa. The successful delivery of ImmiAccount has provided the department with a strategic digital footprint to deliver more online services across its business lines.

Category Award finalists

finalists with certificates

2014 Excellence in eGovernment Award Finalists with their Certificates at CeBIT Australia 2014

Applications Development

Australian Electoral Commission for their Electronic Certified List Project
The Electronic Certified List project showcases how the government can use ICT to improve service delivery to its geographically dispersed population; from remote indigenous communities to busy metropolitan areas regardless of the challenges faced in infrastructure.

Department of Immigration and Border Protection for their Border Risk Identification System
The Border Risk Identification System (BRIS) is the first fully automated risking-tiering solution within the department to utilise advanced statistical-based analytics techniques to assess risk for inbound air travellers.

Geospatial

City of Perth, Western Australia for their Heritage Program – Portal
The City of Perth has developed a comprehensive Heritage Program aimed at conserving its heritage places. It has linked all its heritage and property information to create “The Portal,” which uses IntraMaps software to create a spatial “one-stop shop”.

City of Burnside, South Australia for their BAM! Burnside Asset Mapper project
The City of Burnside has developed a modern, easy to use and efficient geospatial application which assists in monitoring, tracking and maintaining Council assets. The application dubbed “BAM!” (Burnside Asset Mapper) is cross platform compatible and can be used on most modern devices including Windows, Android and iOS operating systems.

Government 2.0

Fair Work Ombudsman for their Seasonal Workers Digital Campaign
The Fair Work Ombudsman’s Seasonal Workers Digital Campaign was launched to support an in-the-field activity being undertaken by Fair Work Inspectors to address compliance issues with workplace relations obligations in regional Queensland’s harvest trail industry.

Workplace Gender Equality Agency for their Project Activate
Project Activate was initiated to deliver a robust web-based CRM solution to support a new online reporting system. As a highly integrated solution, the system will deliver a seamless user experience. The key output for users will be a benchmark report. As the world embraces the potential of data, this world-leading initiative sets a high standard for measuring and tracking gender equality into the future.

Project & Program Management

City of Mandurah, Western Australia for their NBN CCTV City Centre Project
The City of Mandurah expanded its network of CCTV cameras in the City Centre to increase the CCTV coverage area and to enhance the City’s CCTV monitoring ability using an NBN-enabled system. The result is an IP based system that will interface with the NBN and live feed to the local Police and City offices significantly superseding an outdated system.

Cardinia Shire Council, Victoria for their Technical Transition to Activity Based Working
In order to realise the collaborative and financial benefits to be achieved through an Activity Based Working environment, Cardinia Shire Council has undergone a significant change program to replace and update many of the core components of our IT environment. A large focus of this change has been the interdependent relationship between mobility and paper independence.

Service Delivery

Department of Education for their Whole-of-Government Parliamentary Workflow Solution
The Whole-of-Government Parliamentary Workflow Solution supports a common approach to managing parliamentary and executive correspondence across government and assists departments meet their obligations to parliament and the public using a single shared solution. This project is the first initiative of its kind to introduce major business change and provide a solution available across government that is centrally hosted and supported by a single agency as a shared service.

Service NSW for their One Stop Shop
Service NSW was created in 2013 and has launched the foundations for a one-stop service – 15 service centres, a 24/7 phone service and a new digital service with an emphasis on building new smart forms. Service NSW has delivered services to more than 1.7 million customers with satisfaction scores tracking at 98%. Service NSW is using the latest cutting edge technology to improve service delivery to customers.

Unless otherwise indicated, all images are provided by Neil Duncan & Hannover Fairs Australia, released under an Attribution-NonCommercial-ShareAlike 2.0 Generic license

2013 Excellence in eGovernment Awards

At the CeBIT ICT Celebration dinner on 29 May, Senator Kate Lundy, Minister for Sport, Minister for Multicultural Affairs and Minister Assisting for Industry and Innovation presented the 2013 Australian Government ICT Awards, on behalf of the Special Minister of State, the Hon Mark Dreyfus QC MP.

The Australian Government ICT Awards program is a tribute to the work being undertaken in the ICT arena by government agencies across Australia. They showcase how Government is continually adapting to the digital age and harnessing new technology to better connect and serve the Australian community.

WINNER – Overall Excellence in eGovernment Award & Service Delivery Category Award

The Department of Human Services for their Express Plus App

 

Luke Woolmer, Department of Human Service accepts
the Excellence in eGovernment Award from Senator the Hon Kate Lundy

The Express Plus apps project is an outstanding practical example of the DHS vision for service provision excellence. The take up by DHS clients is testament to how well the project was designed, user tested and delivered. It is a model that can be replicated across government to provide innovative service delivery to the Australian community, at a time and in a way that works for them.

Thousands of Australians can now complete government business "on the go" thanks to a range of Express Plus mobile apps released by the Department of Human Services (DHS). The department has taken advantage of smart phone technology to develop the first authenticated Australian Government mobile apps. Express Plus means citizens have more flexibility to manage their obligations by helping them to manage common transactions and reporting requirements quickly and easily from any location, at any time ‑ without having to call or visit an office.

Citizens can use Express Plus mobile apps to:

  • update contact details;
  • subscribe to and view online letters;
  • view payments and transaction history;
  • capture and upload documents;
  • report earnings; and
  • make a claim for some payments.

Applications Development Category

Sunshine Coast Council, Queensland for their eBusiness Platform

Shirley Hall, Sunshine Coast Council, Queensland accepts
the Applications Development Category Award from Senator the Hon Kate Lundy.

The eBusiness Program through the integrated eBusiness platform provides a single window to online services meeting the needs of all council’s customers and is a foundation and enabler for all of the business specific initiatives to follow. This Program is focused on delivering online services to council’s wide range of customers throughout the Sunshine Coast community and beyond.

Geospatial Category

Department for Manufacturing, Innovation, Trade, Resources and Energy (DMITRE) for their South Australian Resources Information Geoserver (SARIG) 2020 project

 

Dr Andrew Rowett, DMITRE accepts
the Geospatial Category Award from Senator the Hon Kate Lundy.

The SARIG 2020 geospatial web portal is a great example of how government is using location aware information to inform service design and delivery. With the integration of over 400 spatial datasets from across government and the private sector this online resource is a highly sought after commodity both locally and internationally.

Government 2.0 Category

Australian Bureau of Statistics for their Census Spotlight project

 

Rosalie Butler, Australian Bureau of Statistics
accepts the Government 2.0 Category Award from Senator the Hon Kate Lundy.

Spotlight is an online data visualisation application that demonstrates how interesting and important Census information can be. The application allows people to dynamically see and interpret Census data, in a way that relates specifically to them - when they were born, where they live, who they are ‑ to facilitate user understanding of the value of both the Census itself. It was a key part of the ABS community engagement which helped ABS achieve a world leading 98.3 per cent participation rate in the 2011 census.

Project and Program Management Category

Adelaide City Council for their Unified Communications Implementation project

 

David Carroll, Adelaide City Council accepts
the Project and Program Management Category Award from Senator the Hon Kate Lundy.

The Unified Communications Implementation project has delivered Adelaide City Council a multi faceted communications solution which has been recognised as best practice for its implementation and as an Australian first for local government. The saving and increase in productivity that the deployment of this project has delivered to the Council are an exemplar for government agencies across Australia.

Category Award finalists

Excellence in eGovernment Awards

Applications Development Category

Department of Immigration and Citizenship (DIAC) for their Client Data Hub Redevelopment Project

In November 2012, DIAC successfully moved its central client management system, the Client Data Hub (CDH), from a vendor-based product to an open standards Java based platform. CDH is the system of record for a consolidated view of client information. It is responsible for summarising and aligning millions of client records and associated transactions. The open nature of the new platform allows it to be more readily shared with other agencies facing similar issues with fragmented customer information across numerous platforms. The successful delivery of the new CDH has provided DIAC with ongoing cost efficiencies, improved alignment to immigration processes and a more scalable system that can respond to projected increases in transaction volumes in the coming years.

Towong Shire Council, Victoria for their Insight 360 Project

Towong Shire Council’s in-house development of Insight 360 demonstrates and delivers on their commitment to aggressive cost reduction, improved service delivery and reducing its impact on the environment. Insight 360 uses cutting edge GPS technology to track a fleet of light and heavy vehicles as well as minor and major plant items, delivered at a tiny fraction of the cost of commercially available alternatives. This innovative software has driven savings of more than $400,000 per annum – an amazing result for one of Victoria’s smallest Councils. The successful application of Insight 360 has inspired Councils from all over Australia to maximise the use of GPS technology to inform sound decision making.

Geospatial Category

Alpine Shire Council, Victoria for their BAL Plan

Alpine Shire Council (ASC) understands the importance of providing the right information to our officers in the field when they need it. The use of mobile technology is now ingrained in our personal and professional lives and ASC continually strives to utilise the best mobile resources available to our organisation. As part of the statutory planning process, applicants in many cases are required to provide a Bushfire Attack Level (BAL) value for new developments and, in some cases, additions to existing buildings. ASC has designed and developed an application (BAL Plan) to provide a simple BAL calculation workflow that helps to determine development siting options, calculate and compare BAL values and generate, annotate and distribute plans using an iPad. The BAL Plan iPad app provides Council Planning Officers with a quick, easy and accurate means for calculating BAL values for a proposed development. The application saves time, resources and reduces the potential for error.

Brimbank City Council, Victoria for their Public Transport Affordability and Accessibility Study

The issue of public transport is one that is of paramount importance to the members of the community. As with most things, the members of the community want to make sure that there is some degree of equity in the way they are being serviced by public transport. This study looks into the area of public transport accessibility and affordability in greater Melbourne metropolis. Analysing data from the Department of Transport and the Australian Bureau of Statistics using geographic information systems, the Asset Services department of Brimbank City Council devised an accessibility and affordability index and ranked each suburb based on their score when the index is applied to public transport accessibility and affordability. The result showed a strong disparity between the western suburbs and other regions; public transport is least affordable and least accessible in the western suburbs in spite of their lower gross household income and lower SEIFA index. This result formed part of an evidence-based method for public transport advocacy in the western suburbs and the social justice coalition advocacy plan for Brimbank City Council.

Government 2.0 Category

Adelaide City Council, South Australia for their Digital Strategy 2012-16 "Connect Adelaide"

Connect Adelaide” is Adelaide City Council’s vision and action plan for Adelaide to enhance its position as a great smart city.  It provides an overarching framework for delivering an open and efficient government and a well-connected city with empowered communities, through the smart use of technology. The Digital Strategy brings coherence to a number of technology initiatives underway, as well as providing a direction to identify and foster new digital services.  It identifies important digital outcomes for the city, outlines strategies and key projects, and guides annual programming of activities. The digital technology environment is dynamic and rapidly developing and likewise, the Digital Strategy will continually evolve to adapt to changes and priorities during its four year term.

AusAID for their Website and Transparency initiative

The Australian Government's overseas aid program is improving the lives of millions of people. This financial year, Australia will spend more than $5 billion on Australian aid in developing countries. AusAID’s website and transparency initiative has vastly improved public access to information about the effectiveness of spending on aid. With good information, Australians and aid recipients can hold the Australian Government accountable. AusAID produced an easy to use, contemporary website based on user research that integrates social media channels and fully supports continuing enhancements to aid transparency. As a result of the initiative, AusAID underwent a major cultural shift, resulting in improvements to how it collects, records, analyses, publishes and maintains information about its work.

Project and Program Management Category

Department of Defence for their Enterprise Business Management System

The Enterprise Business Management Solution was designed to assist Defence in addressing the challenges of managing and organising intellectual property in the context of processes, systems and people within the Defence People Domain. It captures and organises the fundamental building blocks of Defence HR and delivers knowledge to key stakeholders to share, review, discuss and collaborate. Complex relationships are centrally managed and easily visualised as a dynamic ‘single source of truth’.

The Retirement Benefits Fund, Tasmania for their Website and Transparency initiative

RBF’s Information, Technology and Accommodation (ITA) Project delivered refurbished office accommodation and upgraded Information Management and Information Technology systems and infrastructure. The Project was focussed on four broad areas:

  • The relocation of RBF’s Hobart office into a contemporary refurbished office environment;
  • A complete Information Technology Upgrade to replace RBF’s aging systems and infrastructure with a platform that delivers access via any device, at anytime, anywhere;
  • A program of initiatives to improve RBF’s Information Management processes and practices with a goal to significantly reduce RBF’s paper consumption; and
  • Training and communication required to support RBF’s staff to adapt to the significant changes being implemented by the ITA Project.

Service Delivery

Australian Bureau of Statistics for their ABS Stats App

The Australian Bureau of Statistics (ABS) app demonstrates innovation in data access with customisable, user friendly access for those ‘on the go’. To quote lifehacker  “If you are a statistics geek, this is mobile manna. The ABS app includes customisable key economic indicators, the ability to search 2011 Census data by postcode for information on general demographics, and a constantly updated population projection for Australia.” and “One neat trick: you can access Census data for your current location.” Making informed decisions is easy with access to key economic indicators updated instantly when new data becomes available. Location aware Census data outline the key characteristics of the places where you live and visit and the population clock updates Australia’s population.

Department of Foreign Affairs and Trade for their Smartraveller iPhone App

In November 2012, the department released the Smartraveller for iPhone application to the Apple Store. This mobile application complemented the existing revamped Smartraveller desktop and mobile websites released in November 2011. Smartraveller is a public-facing online service that provides up-to-date travel advice for over 150 overseas destinations, travel tips, travel checklist and allows Australians to register their travel with the Australian Government so they can be contacted in times of crisis, personal or family emergency and natural disaster.

All images are released under an Attribution-NonCommercial-ShareAlike 2.0 Generic license by Neil Duncan and Deutsche Messe through CeBIT Australia.

2012 Category Award Winners

Overall Excellence in eGovernment Award & Geospatial Category Award

The Bureau of Meteorology for their Next Generation Forecast and Warning System Project.

Dr Ray Canterford, Bureau of Meteorology, accepts the Excellence in eGovernment Award from Senator the Hon Kate Lundy.

Through the Next Generation Forecast and Warning System (NexGenFWS) Project the Bureau of Meteorology is transitioning from traditional text-based based forecasts limited to a number of locations to a fully digital geospatial environment in which users can access more accurate, more detailed and, most importantly, geospatially aware forecasts and warnings. NexGenFWS is now successfully operating in four states and has introduced a greatly expanded service that provides citizens in rural and regional areas with a level of information formerly only available about metropolitan cities. The technology underpinning NexGenFWS has revolutionised the preparation of forecasts to allow the Bureau to establish a digital geospatial database of forecast information which covers the continent, providing a level of detail and accuracy never before achieved in Australia.

Applications Development Category

Queensland Health for The Viewer project.

Dr David Evans, Queensland Health, accepts the Applications Development Category Award from Senator the Hon Kate Lundy.

The Viewer project has changed the way clinicians can access patient information to improve the entire journey of care for Queensland Health patients. Prior to The Viewer’s implementation, patient data was stored in a range of paper and electronic record systems in over 260 different facilities. The Viewer has consolidated this patient information into a single system, thereby decreasing the time it takes for clinicians to locate essential information, increasing reliability of access to information from source systems, and supporting improved decision making. By leveraging existing Queensland Health technology and extensive testing, the system is very easy to learn and is already available to all Queensland Health facilities, including hospitals, outpatient centres, community centres and primary care centres. The Viewer has proved so successful that Queensland Health has been in discussion with other states to share the project’s design principles.

Government 2.0 Category

Country Fire Authority Victoria in collaboration with other Victorian emergency services for their Social Media Emergency Management Integration.

Mr Martin Anderson, Country Fire Authority, accepts the Government 2.0 Category Award from Senator the Hon Kate Lundy.

The Country Fire Authority (CFA) has made significant advances in its use of social media for emergency warning and provision of advice during major incidents. All CFA social media channels have being integrated into a ‘One Source, One Message’ system so warnings are now posted automatically 24/7 to official social media channels as soon as they are issued. As part of this initiative CFA now works directly with specifically appointed staff in the State Control Centre to gather intelligence from the online community during major emergencies. CFA’s work in this area has allowed a much quicker response to communication issues and provided valuable intelligence back into official emergency management structures.

Project and Program Management Category

Information Management & Technology, CSIRO for their Research Data Services program.

Mr Norman Spurr, CSIRO, accepts the Project and Program Management Category Award from Senator the Hon Kate Lundy.

The CSIRO Research Data Service (RDS) is a ground-breaking program designed to establish capabilities to facilitate the capture, description, access and retrieval of CSIRO’s research data assets. The RDS program has successfully brought together national and international stakeholders, and supported the data management requirements of the enterprise while simultaneously meeting the data-related needs of the wide range of specific CSIRO research domains. Data provided through the RDS is now being accessed by researchers worldwide. Since its initial release in 2011, there have been thousands of searches and downloads of data that will lead to new and unexpected discoveries being made. For CSIRO scientists RDS provides an important means of protecting, disseminating and preserving our scientific results for the future.

Service Delivery Category

Australian Securities & Investments Commission for the MoneySmart website.

Mr Robert Drake, Australian Securities & Investments Commission, accepts the Service Delivery Category Award from Senator the Hon Kate Lundy.

The MoneySmart website helps to empower Australians to take positive steps to solve their financial problems and improve their personal finances. The website is focused on communicating useful information clearly, with opportunities to personalise guidance for different financial turning points. Through a clever layered design, MoneySmart users can drill down from simple to more complex information as required. Since its launch in 2011, MoneySmart has received widespread recognition from web experts and international government bodies for its clear design, extensive content and the practical guidance it gives to consumers.

Category Award finalists

Category winners and finalists in the Excellence in eGovernment Awards.

Applications Development Category

  • Fisheries Victoria, Department of Primary Industries - Integrated Catch and Effort

In 2011 Fisheries Victoria embarked on a massive overhaul of its 25-year-old wild catch fisheries and aquaculture production data collection system. The result is the new Integrated Catch and Effort (ICE) system. ICE provides more automated, structured and robust data and reporting processes. This system also enables secure access for other internal and external authorised users: for the first time, officers, managers, commercial fishers and a wide range of other stakeholders can have real-time access to a shared view of catch and aquaculture data, while still maintaining the security of their personal and confidential information.

  • Housing SA, Department for Communities and Social Inclusion - Homeless2Home

Homeless2Home (H2H) has been developed by Housing South Australia’s Homelessness Strategy division to better connect and coordinate services for homeless people and people at risk of homelessness. H2H is a centralised online client and case management system that, with consent, enables client data to be shared between the state’s specialist agencies. The system offers a common assessment process making it easier for homeless people to engage with the services they need and the over 100 non-government organisations to access the most up-to-date information available on their clients. By making it easier for data to be shared it means clients only need to tell their story once and agencies can better tailor programs to provide the support and services their clients most need.

Geospatial Category

  • Bureau of Meteorology - Australian Hydrological Geospatial Fabric

The Bureau of Meteorology’s Australian Hydrological Geospatial Fabric (Geofabric) is a key product in the Australian Government Water for the Future investment in Australia’s long‑term water security. The Geofabric offers the most comprehensive and consistent view of water features in Australia, identifying the spatial location and relationships between streams, waterbodies, catchments and aquifers within a geospatial framework. The Geofabric underpins all other point and report based information for water accounting, water resource assessment and flood warning and forecasting. Since its launch, the Geofabric has been adopted by a wide range of government water agencies, industry, research and education stakeholders for a variety of applications.

  • City of Melbourne, Victoria - City of Melbourne on-line mapping

Through its on-line mapping services the City of Melbourne is making a difference to the thousands of people who live, work in and visit the city every day. The agency has created an easy-to-use and accessible on-line service that will help people plan their activities and find the services they might need. Stunning new cartography paints a visual story of the city and new symbology has been used to more clearly convey information to visitors. The City of Melbourne’s on-line mapping service has unlocked a vast amount of information for the first time, empowering people to make decisions and to access the City’s services and items of interest at a time that suits them.

Government 2.0 Category

  • City of Bayswater, Western Australia - Interactive City Maps

The City of Bayswater in the north-east of Perth has demonstrated its commitment to keeping community members informed of its services, programs and initiatives through its extensive development of the Interactive City Maps initiative. In 2010, the City partnered with a location intelligence specialist to transform its Geographic Information System Capability. This partnership has led to an accessible online mapping environment delivering accurate geospatial information to the public, as well as a comprehensive range of information databases and search functions, all facilitated through a single easy-to-use web interface.

  • Sunshine Coast Regional Council, Queensland - GeoHUB/MyMaps

The GeoHUB/MyMaps project is an initiative to supply tools, services, data and processes to allow council business areas and the local community to easily access, share and use council information. The council has developed a framework and toolset that maximise the value of adding a spatial context to information. GeoWEB provides the framework and is the foundation of the council’s spatial information offerings with over 1,000 layers of accessible data. This framework underpins two tools used by council staff and the public. GeoHUB, the council’s staff mapping tool, allows users to analyse, customise and save spatial and business data within a single environment. MyMaps, the public mapping tool, enables the public to discover a diverse range of council information about their local areas, such as property and underground services and flood maps, through an accessible mapping interface. Through these two tools the council is making it easier for businesses and the local community to benefit from Council information.

Project and Program Management Category

  • Department of Veterans’ Affairs - DVA/DHS Shared Services

The Department of Veterans’ Affairs (DVA)/Department of Human Services (DHS) Shared Services improves the way DVA delivers back office ICT services giving DVA better ICT capability and value for money. The Program has enabled the DVA to leverage the DHS’s investment in ICT infrastructure to significantly reduce its business as usual ICT costs. As this arrangement has been carefully planned to work around the systems and processes that deliver pensions and treatment services, the DVA has successfully increased its ICT capability and value for money without affecting the way veterans access services.

  • New South Wales Police Force - Project eyewatch

Project eyewatch is a NSW Police Force strategy to reinvigorate community engagement and openness in policing through the concept of Neighbourhood Watch in the 21st century. The project draws on the wealth of knowledge that community groups have about their environs, and enables active Neighbourhood Watch Groups to use social networking to participate with their local police in active crime prevention. Project eyewatch is the natural extension of the way police work, in involving the public both individually and through groups; eyewatch enhances this work by drawing on social networks to allow a greater flow of information.

Service Delivery Category

  • Fair Work Ombudsman - PayCheck Plus

PayCheck Plus is an online application developed to make it easy for everyone to calculate the monetary differences between the over 2,000 awards in the previous national awards system and the 122 new modern awards. Previously the only way to calculate the transitional differences was through complex and lengthy manual calculations. PayCheck Plus has changed this, enabling users to calculate multiple rates simultaneously; to save, export and print results; and to find supporting information and answers to frequently asked questions in one central location. Every day PayCheck Plus saves significant amounts of time for both end users and Fair Work Ombudsman staff.

  • Information Victoria, Department of Business and Innovation - VicEvents Mobile App

VicEvents is Australia’s first government developed smartphone application designed to help users discover new events and to promote their own event free-of-charge. VicEvents makes it easy for users to search thousands of events and to share their own event details, alongside local and state government listings. Organisations are able to use VicEvents to extend their audience reach via this government-provided service and benefit from the app’s social media integration. The VicEvents app is an excellent example of government keeping pace with citizen expectations and the experience of living and working in a digital and increasing mobile world. Images by CeBIT Australia, released under an Attribution 2.0 Generic license.

2011 Excellence in eGovernment Awards

Special Minister of State Gary Gray announces the 2011 Excellence in eGovernment Award Winners.

“I would like to thank every agency that participated in the Awards, which are a tribute to the excellent work that Government does. The Awards really showcase how the Government is using digital technology to better connect with the people that we serve.”

2011 Category Award Winners

Overall Excellence in eGovernment Award & Service Delivery Category Award

The National Library of Australia for their project Trove

Mr Warwick Cathro, Assistant Director-General, Innovation, National Library of Australia, accepts the Excellence in eGovernment Award from Senator the Hon Kate Lundy.

Trove is the National Library's premier discovery service, linking Australians to resources available online, and in Australian libraries, cultural institutions and research collections. Highlighting valuable material collected by 1100 Australian institutions, Trove links to more than 120,000,000 items, including full-text books, journal and newspaper articles, images, music, sound, video, maps, websites, letters, archives, and biographies of prominent Australians. In 2010, the site received 3 million visits and now boasts an average of 25,000 unique visitors a day. Trove allows users not only to discover the contents of unique Australian cultural collections, but to interact, often instantly. Visitors to the site add comments and tags, as well as assist in improving the machine-readable indexed text in the full-text newspaper section.

Applications Development Category

NSW Department of Education and Training for their Essential Secondary Science Assessmentonline practical component project.

Kate O'Donnell, Director, Educational Measurement and School Accountability Directorate, NSW Department of Education and Training, accepts category award from Senator the Hon. Kate Lundy.

Essential Secondary Science Assessment (ESSA) provides a yearly statewide test for 14-year-olds to supply diagnostic information with the intention of raising the profile and achievement in science for schools and community. The online format enables students to observe change over time using video, audio and animations, and to interact with their simulated investigation. The 2010 online practical component was delivered for 349 government and non-government schools, with 31,845 students completing the 20-minute test. This implementation of such a large multimedia test in real time is ground-breaking.

Geospatial Category

Department of Sustainability and Environment, Victoria for their Positioning Regional Victoria project.


Jacqueline LeLievre, Senior Project Manager, Department of Sustainability and Environment, Victoria, accepts category award from Senator the Hon. Kate Lundy.

The Positioning Regional Victoria (PRV) project provides a state-wide Networked Real-Time Kinematic (NRTK) high accuracy (±2cm) positioning service. The PRV project managed the installation of over 57 Continuously Operating Reference Stations (CORS). As a result, Victoria’s existing network has grown to more than 103 CORS, enabling the delivery of a robust infrastructure. PRV is helping new and existing industries that are increasingly dependant on access to high accuracy satellite positioning and navigation infrastructure by delivering a strategic and rational alternative to the current ad hoc GNSS infrastructure development. High accuracy GNSS users now benefit from access to one multi-modal infrastructure, providing a technological advantage to attract and spatially enable business and investment.

Government 2.0 Category

Queensland Police Service for their Social media for emergency management, communications and public relations project.

James Kliemt, Senior Digital Media Officer, Queensland Police Service accepts category award from Senator the Hon. Kate Lundy.

In mid 2010, Queensland Police Service (QPS) began trialling a social media strategy to provide timely and accurate public safety information, and to support operational police in the course of their duties across Queensland. This resulted in both the capacity and internal leadership to effectively engage with and inform the broader Queensland community throughout the natural disasters of late 2010 and early 2011. Disseminating information through social media proved extremely powerful, and far more effective than relying on traditional media alone to provide information to the public. The ability to communicate directly to the people of Queensland was invaluable and in turn, allowed QPS to become more effective in supporting and serving the needs of the community. Additionally, these benefits presented QPS with the ability to manage potentially damaging misinformation being disseminated throughout the community and media.

Project Management Category

WorkCover Corporation, South Australia for Project Harry

Gavin Woolford, Project Manager, Workcover Corporation, South Australia, accepts category award from Senator the Hon. Kate Lundy.

In 2004 WorkCover South Australia (WCSA) identified major risks associated with its ageing legacy systems which had been developed using an in-house proprietary programming language not used outside of WorkCover. Following extensive market research and a thorough tender and evaluation process WorkCover “Project Harry” was commissioned to implement a Social Enterprise Management solution. The project entirely replaced WorkCover’s key business systems used to support levy collection from 50,000 employers and management of $500 million in claims annually. The system was implemented in April 2010 including the successful transition of more than 650 million records of client related data stretching back over 20 years. Project Harry achieved its goal of addressing risks associated with the legacy applications whilst delivering a range of business benefits and providing a platform for the future.

2011 Awards finalists

Finalists in the 2011 Excellence in eGovernment Awards.

ABS βetaWorksTM - Australian Bureau of Statistics ABS ßetaWorksTM is an open invitation to the Australian community to assist the Australian Bureau of Statistics (ABS) with identifying, prioritising and developing concepts for the ABS web site. It is a "sandpit" environment, enabling new web design concepts and enhancements to be showcased to the community. Feedback is used to realign concept priorities and validate future directions based on needs of the community. ABS βetaWorksTM generates keen discussion and provides vital information on customer wants and needs in particular areas of the ABS website. An effective and efficient means of demonstrating how the ABS is active, listening and responding to customer ideas. It has become an effective web 2.0 solution for client consultation.

CFA Connect - Country Fire Authority, Victoria Following the Black Saturday fires of February 2009 the need for more effective communication between CFA and its members and CFA and the community was never greater. The agency had been engaging in social media activity via YouTube and Facebook but a need was identified for a central hub that could focus all of the agency’s social media activity and provide a platform for CFA members to share their stories with each other and the wider community. More than 1 in every 100 Victorians are now connected to CFA online and receiving regular updates and emergency warnings via the CFA Facebook page and Twitter accounts (over 90,000 followers). Through CFA Connect the agency has also become the first emergency service in Australia to host regular online bushfire safety meetings.

CrimTrac IT Service Continuity - CrimTrac The ITSC project delivered an ICT Business Continuity and Disaster Recovery capability through the provision of a highly available, scalable and fault tolerant technology environment that supports the delivery of information services now and into the future. The project outcomes include: higher availability to provide improved access to information; greater scalability to ensure that CrimTrac can respond to new and changing needs more rapidly; reduced cost of support, maintenance and infrastructure provisioning; improved serviceability through concurrent maintenance and improved alignment with current ICT trends in data centre and system provisioning.

FireReady - Department of Justice, Victoria In response to the Black Saturday disaster that claimed 173 lives, the Department of Justice has developed free smartphone applications. The apps were developed for iPhone, iPad, Blackberry and Android to give people real-time information on fires and tips to be fire ready. The apps encourage users to do a five-minute assessment to gauge their level of fire readiness. The apps deliver real-time emergency information and fire safety advice directly from the Country Fire Authority.

Spatial Empowerment of Users at the Department of Education, Employment and Workplace Relations (DEEWR), Canberra Over 100 Spatial functions are available freely available to every DEEWR user. These include interactive Geocoding and Boundary tagging of addresses and simple mouse click access to in-house and external data reports by location. The goal of this project was to provide greater spatial capability within the department and reduce costs. The outcome has been the provision of a more agile and functional in-house geospatial tool, and substantial reduction in costs.

VendorPanel.com/LGP - Local Government Procurement (Local Government and Shires Associations New South Wales) NSW Local Government Procurement provides a fully integrated whole-of-local-government centralised procurement service to councils and associated organisations in NSW. VendorPanel.com/LGP is a secure web based (SaaS) application is designed to simplify the way Council staff get quotes and proposals from Preferred Suppliers. The application was launched in the second half of 2010. Since then it has managed competitive sourcing from LGP preferred suppliers worth an estimated $26m. The application is now accessible to 152 Councils in NSW to access LGP managed whole-of-local-government panels, including: Engineering Services, ICT Services, Heavy Plant & Equipment, Street Sweepers and other categories.

Virtual Tally Room - Australian Electoral Commission The key objective of the Virtual Tally Room (VTR) initiative was to deliver uninterrupted, real-time election results to the public, media organisations and other parties, anywhere around the world. As soon as each count is completed in polling places results become available via the VTR, allowing access and scrutiny in numerous formats via different delivery channels. The VTR provides two information sources. The first is the VTR website containing 20,000 individual pages of election results. The second is the Media Feed, an XML based delivery channel, to support media broadcasting of the election. Both sources deliver election results on a 90 second update cycle. Almost every major media outlet in Australia used the media feed facility at the 2010 Federal Election and the website received 110 million hits in the 24 hours after the close of polling.

VPSHub - Department of Business and Innovation - Information Victoria VPS Hub was created as a whole of Victorian government intranet platform for collaborations across 42,000+ members of the Victorian Public Service (VPS). It provides online tools for new ways of working and innovating across government. The Hub establishes and builds virtual networks and partnerships, overcoming the barriers and silo-effect of traditional government structures. Through tools such as communities of practice/interest, blogs and wikis staff share data, information, ideas and knowledge. This easily accessed WoVG resource helps maximise job performance. It also diffuses lessons learned from innovation projects. VPS Hub is a secure extranet for collaboration between government and external parties.

WynCrowd - Wyndham City Council, Victoria The WynCrowd project was undertaken to produce an integrated solution which seamlessly tied customer reports from crowd-sourced technology to council’s customer request, property and asset management systems. The project focused on the more mature NeatStreet application which is a free GPS-aware phone application; however can be applied to other crowd-sourcing applications. The crowd-sourcing process can be described as a community member uses the phone application to take a photo of an issue (e.g. pothole on road), select category, type message and then press the send button. Using the satellite-based geolocation the report is auto-distributed to the appropriate council. This initiative has created a framework to better manage and coordinate the required works associated with the requests.

Images by CeBIT Australia, released under an Attribution-NonCommercial-ShareAlike 2.0 Generic license

2010 Excellence in eGovernment Awards

2010 Category Award Winners

Overall Excellence in eGovernment Award & Geospatial Category Award

City of Marion winner Mr John Gosbell accepting the Excellence award from Mr Glenn Archer

City of Marion, South Australia for their SA Council Maps project 

Mr John Gosbell, the City of Marion, South Australia, accepting the Excellence in eGovernment Award from Mr Glenn Archer who was representing the Australian Government Chief Information Officer. The SA Council Maps (Beta) website portal was developed by a cross-council project team. The website is a user friendly and cost effective centralised mapping solution providing the community with 24/7 online access to state-wide Local Government related spatial information. It contains a vast amount of data sourced from several State Government agencies in addition to data provided by the participating South Australian Councils.

Applications Development Category

Department of Human Services - Centrelink Emergency Response Contact System The Centrelink Emergency Response Contact System (CERCS) was designed to improve Centrelink’s response to emergencies.The CERCS efficiently manages the collection, verification and contact details of volunteers and their suitable skills.In the event of an emergency, the system allows Centrelink to deploy suitable volunteers. The CERCS enables Centrelink to quickly determine who has been contacted, who has accepted a deployment request and who is volunteering in the field.

Project Management Category

Rockdale City Council, New South Wales - Council Electronic Document & Records Management System Implementation Rockdale City Council’s Electronic Document & Records Management System (EDRMS) generates electronic records as evidence in policy making, casework and service delivery, replacing manual and paper-based processes. It aims to improve Council governance, transparency of decision making processes and improved services to the community. EDRMS also helps comply with the requirements of the NSW State Records Act and other relevant legislation, saves office space and secures more reliable electronic record keeping.

Service Delivery Category

New South Wales Department of Education and Training - School Website Service The School Website Service (SWS) is an innovation in government online service delivery and in public education. SWS provides a suite of tools allowing schools to create and maintain a public website without technical complexity and high cost. It, provides a new, convenient and easy-to-use channel of communication between NSW public schools, the Department and school communities. The service comprises a purpose-built content management system, syndicated content and central expert support.

Systems Architecture Category

City of Cockburn, Western Australia - Vmware View Desktop Rollout The City of Cockburn IT Team has implemented a VMware View-based desktop strategy to improve service to its end users. Through the use of VMware vSphere and thin client technology, the City is able to deliver a consistent, scalable, highly available desktop service while reducing its carbon footprint and achieving tangible cost savings.

2010 Category Awards Finalists

2010 Finanlists for the Excellence in eGovernment Awards

Australian Pesticides and Veterinary Medicines Authority - Electronic Application and Registration System Online Version 2 The Electronic Application and Registration System (EARS Online v2) offers industry the opportunity to electronically submit and monitor applications for the registration of agricultural and veterinary chemicals. This system was developed by the Australian Pesticides and Veterinary Medicines Authority (APVMA), and streamlines the application process, creating efficiencies for both business and the APVMA. EARS Online fosters transparency by providing applicants with a means to view the progress of all their applications. This has led to internal efficiencies as the number of enquiries regarding the progress of applications has significantly reduced.

Commonwealth Grants Commission - Asynchronous Distributed Calculation System The Asynchronous Distributed Calculation System(ADICAS) is a generic calculation system that has delivered calculation speeds over 40 times faster than previous systems by using the idle processing power of the Commission's networked machines. ADICAS uses an asynchronous distributed architecture to speed up the processing of large amounts of calculations. It uses the idle processing power of the Commission’s networked machines to execute discreet calculations concurrently to achieve significant speed gains. The distributed nature of the system has positive implications for scalability - the more machines on the local area network, the faster numbers will be calculated.

Community Services New South Wales - Wellnet Development Wellnet is a new application that has been designed and built to facilitate the sharing of child wellbeing information between departments and Community Services. Staff of Child Wellbeing Units (CWUs) use Wellnet to record events and to determine whether other departments have had involvement with the same clients, thereby fostering collaboration about the safety and wellbeing of children. The application allows children at risk of harm to be supported outside of the statutory child protection system, by providing CWU staff from other departments with indicators regarding the past history of a child.

Department of Families, Housing, Community Services and Indigenous Affairs - Community Development Employment Projects Manager In December 2008 the Australian Government announced significant reforms to the Community Development Employment Projects (CDEP) program. The reforms formed part of the overall reforms to employment servicing for Indigenous Australians. The reforms changed the participation and income arrangements for CDEP participants, required joint servicing arrangements with other service providers, interactive interfaces across a range of IT applications, and new program rules for providers. These required a new IT system. CDEP Manager is the redevelopment of the ICT system supporting the CDEP program, and manages 15,000 participants and processes 1000 or more outcome claims each month.

Department of Human Services - Geo-demographic Interactive Simulation Tool The Geo-demographic Interactive Simulation Tool (GIST) is a user-friendly web-based geospatial analytics tool, which integrates spatially enabled data from multiple sources in an accessible format for non-technical users. Spatial information can be discovered, explored, and visualised through 4 main tools, mapping, profile, charting and query. GIST is designed to enhance the way Government approaches evidence based policy making by providing spatially enabled administrative data directly to policy makers. GIST is currently deployed to over 300 users across 23 Commonwealth Government departments and agencies through a secure web based environment.

Gosford City Council - Gosford Electronic Mapping System The Gosford Electronic Mapping System (GEMS) is an interactive web mapping application that is free to the public. The system allows anyone to locate and obtain information such as Planning Zones, Dog off leash Areas, Bushfire Prone Areas, Aerial Photography, Vegetation, Land Development Constraints, Sea Level Rise, property information (Lot/Plan) and also the ability to search on addresses/suburbs. This system takes advantage of Geographic Information Systems (GIS) where users can superimpose various "layers" of data to visually see the effects. The system provides 24/7 access to information which was previously only available during business hours by phone or in person.

Legislative Assembly for the Australian Capital Territory - Daily on Demand Service Daily on Demand provides searchable online audiovisual replays of Assembly proceedings. It places the Assembly at the forefront of world legislatures in making parliamentary proceedings more relevant and accessible in a timely, contemporary and convenient way. Unlike real-time internet web-streaming, Daily on Demand draws on an expanding database of Assembly proceedings to provide an archive that can be searched by subject, member’s name and date and time of debate. Users enter one or more of these criteria for an almost instantaneous audiovisual replay of the selected proceedings.

2009 Excellence in e-Government Award Winner

  • Department of Immigration and Citizenship: Visa Wizard and Citizenship Wizard

2009 Excellence in e-Government Award Highly Commended

  • Australian Bureau of Statistics: CDATA Online – Census Data Online
  • Department of Immigration and Citizenship, ACT: eVisitor
  • Tablelands Regional Council: Northern Queensland Wildfire Mitigation Project

2009 Excellence in e-Government Award Finalists

  • Australian Taxation Office: Pre-filling of Income Tax Returns
  • Australian Taxation Office: Tax Office eLibrary
  • Child Support Agency, Department of Human Services: Child Support Estimator v2
  • Department of Employment, Education and Workplace Relations, ACT: Parliamentary Document Management System (PDMS)
  • IP Australia, ACT: AusPat
  • Department of Planning and Community Development, Vic: youthcentral

2008 e-Awards Winner

  • CrimTrac: National Police Reference System

2008 e-Awards Highly Commended

  • Board of Studies NSW: Assessment Resource Centre
  • Rockdale City Council consortium: Local SmartForms
  • South East Water Limited: Hydroshare

2008 e-Awards Finalists

  • Board of Studies NSW: Statewide Online Computing Skills Test: vision-impaired version
  • Centrelink: Cross Agency Portal Project (DHS MyAccount)
  • Department of Defence: Remote Electronic Voting Federal Election 2007
  • Land Exchange Victoria: Victorian Electronic Conveyancing System
  • Medicare Australia: Transformation of Community Pharmacy Claiming through PBS Online
  • Small Business Victoria: Business Victoria Website

2007 e-Award Winner

  • Australian Bureau of Statistics - eCensus 2006

2007 e-Award Highly Commended

  • Education.au Limited - edna
  • Emergency Services Telecommunications Authority, Victoria - MATES
  • Hornsby Shire Council - Councils Online Services

2007 e-Award Finalists

  • Australian Bureau of Statistics - Improving Online Communication of Statistics
  • Child Support Agency - CSAonline
  • CSIRO ICT Centre - Search Services for Government
  • Department of Education, Science and Training - INDIGO
  • Department of Health and Ageing - PharmBiz
  • Department of Territory and Municipal Services, ACT - Canberra Connect SmartForms

2006 e-Award Winner

  • Department of Urban Services

2006 e-Award Highly Commended

  • Department of Industry, Tourism and Resources
  • Hobsons Bay City Council

2006 e-Award Finalists

  • Australian Institute of Health and Welfare
  • Centrelink
  • Department for Community Development, Western Australia
  • Department of Innovation, Industry and Regional Development, Victoria
  • Department of Premier and Cabinet, Victoria
  • National Native Title Tribunal
  • Shellharbour City Council
  • Wheat Export Authority

Last updated: 26 November 2014