Australian Government ICT Awards Program 2016 Australian Government ICT Awards

The 11th Australian Government ICT Awards recognise and promote excellence, innovation and professionalism in the use of Information and Communications Technology (ICT) across local, state and federal government agencies.

There are two streams in the Awards program:

  • the Excellence in eGovernment Awards which recognise specific project initiatives, and
  • the ICT Professional of the Year Awards which recognise individual and/or team based practices.

Nominations are accepted from all spheres of government across Australia, Federal, State & Territory and Local Government.

Australian Government ICT Award Winners

Australian Government ICT Award and Winners and Finalists

2016 Excellence in eGovernment Awards

Winner, Overall Excellence in eGovernment Award & Government 2.0 Category Award

Photograph shows Peter O’Halloran from the National Blood Authority with John Sheridan accepting the Excellence in eGovernment Award. Photograph shows Peter O’Halloran from the National Blood Authority with John Sheridan accepting the Government 2.0 Category Award.

1. Photograph shows Peter O’Halloran from the National Blood Authority with John Sheridan accepting the Excellence in eGovernment Award.

2. Photograph shows Peter O’Halloran from the National Blood Authority with John Sheridan accepting the Government 2.0 Category Award.

National Blood Authority for their Australian Bleeding Disorders Registry (ABDR) System

MyABDR launched in Australia in 2014 with its first International version released in Canada in 2015. MyABDR is a unique smartphone app for iPhone and Android designed for people with bleeding disorders and a platform applicable to a great number of other clinical areas, particularly the management of serious illnesses. It is fully integrated into the ABDR system used in every haemophilia treatment centre in hospitals throughout Australia enabling the two-way sharing of important clinical, personal, and product inventory information that directly benefits patients, clinicians, researchers and the National Blood Authority.

Winner, Applications Development Category

Photograph shows Adam Coin from DFAT with John Sheridan accepting the Applications Development Category Award. Photograph shows representatives from DFAT, celebrating their agency’s success.

1. Photograph shows Adam Coin from DFAT with John Sheridan accepting the Applications Development Category Award.

2. Photograph shows representatives from DFAT, celebrating their agency’s success.

Department of Foreign Affairs and Trade for their Free Trade Portal

The Department of Foreign Affairs Free Trade Agreement (FTA) Portal empowers goods exporters and importers to harness the benefits of Australia’s FTAs with China, Japan and Korea. It has set a new standard internationally for a user-friendly and fast FTA information service, through common language searching, tailored product-by-product guidance, and use of Australian and international trade data to highlight market dynamics. In addition, an API service allows third parties to work with the Portal’s functionality in new ways. The project is helping to unlock the $24.4 billion in additional income estimated to flow to Australia from the FTAs to 2035.

Winner, Geospatial Category

Photograph shows Neil Sandercock from the South Australian Department of Primary Industries and Regions with John Sheridan accepting the Geospatial Category Award. Photograph shows representatives from the South Australian Department of Primary Industries and Regions, celebrating their agency’s success.

1. Photograph shows Neil Sandercock from the South Australian Department of Primary Industries and Regions with John Sheridan accepting the Geospatial Category Award.

2. Photograph shows representatives from the South Australian Department of Primary Industries and Regions, celebrating their agency’s success.

Department of Primary Industries and Regions for their AgInsight South Australian Information Portal

The new AgInsight South Australia information portal is a free, interactive, multi-platform, cloud-hosted web application that provides users from across the world with comprehensive agricultural and economic data bundled with powerful mapping functionality. AgInsight has already achieved recognition as a compelling investment attraction tool of benefit to local industry and overseas agribusiness investors. The portal delivers global outlook summaries, commentary, news feeds, statistics and a multitude of value-added geospatial information usable at national, regional, local and property scales. Designed and built bespoke from the ground up, its contemporary interface is intuitive for those unfamiliar with traditional geospatial functions and terminology.

Winner, Service Delivery Category

Photograph shows Mark Radcliff from the NSW Electoral Commission with John Sheridan accepting the Service Delivery Category Award. Photograph shows representatives from the NSW Electoral Commission celebrating their agency’s success.

1. Photograph shows Mark Radcliff from the NSW Electoral Commission with John Sheridan accepting the Service Delivery Category Award.

2. Photograph shows representatives from the NSW Electoral Commission celebrating their agency’s success.

NSW Electoral Commission for their iVote at the 2015 NSW State General Election

The NSW Electoral Commission’s remote electronic voting system (iVote®) was used by nearly 300,000 voters during the 2015 State General Election, where iVote enabled special classes of voters to cast their vote remotely using telephones or computers. The iVote system improved enfranchisement of electors who would otherwise not have been able to vote independently, or would have had significant difficulty in using an alternative voting channel due to their location during the election period. The success of iVote at the 2015 election saw it become the world’s largest internet voting at a binding government election.

Winner, Project and Program Management Category

Photograph shows Chris Moon from Sustainability Victoria with John Sheridan accepting the Project and Program Management Category Award.

1. Photograph shows Chris Moon from Sustainability Victoria with John Sheridan accepting the Project and Program Management Category Award.

Sustainability Victoria for their SV Enabled

The SV Enabled project delivered an integrated, fit-for purpose tool for Sustainability Victoria, which transformed its business processes in the areas of stakeholder engagement and management, procurement and contracts. The system seamlessly integrates with SV's existing systems and other tools where necessary. It contains accurate, reliable data to enable accurate decision making by the organisation. Using an Agile Scrum methodology allowed the organisation to rapidly iterate through numerous evolutions of its business processes and methods, producing an outcome that fitted well with the organisation and which would have been impossible to match using traditional waterfall methodologies.

Finalists

Excellence in eGovernment finalists, accepting their certificates from John Sheridan, Australian Government Chief Technology Officer, Department of Finance.

1. Australian Government Bureau of Meteorology for their Hydrological Forecasting System (HyFS).

The Bureau of Meteorology’s Hydrological HyFS is a world-leading numerical modelling environment tailored to meet the stringent demands of real-time hydrological forecasting. HyFS has provided the Australian community with a best-in-class hydrological forecasting system.

John Sheridan passing on a certificate to a representative from the Australian Government Bureau of Meteorology.

2. Australian Research Council (ARC) for their ARC Systems Standardisation.

The ARC has delivered a single grants management system supporting the complete grants management lifecycle and has delivered the capability for improved reporting, a system accessible on mobile devices and one which meets AA accessibility standards. Replacing three legacy systems with a single grants management system, consolidated 15 years of grant data from various legacy sources, automated often onerous manual processes, uses API technology for data sharing and significantly increased the efficiency of business processes for the ARC.

John Sheridan passing on a certificate to a representative from the Australian Research Council.

3. Bundaberg Regional Council, Queensland for their Version 2 of the Burnett River Flood Gauge Mapping System.

Version two of the Burnett River Flood Gauge Mapping system has been designed to allow the Bundaberg community to “arm themselves” with the relevant flood inundation information prior to a flood event occurring. This is achieved through a simple to use interactive web mapping application that allows a resident to map flooding of their area based on official flood warning notifications and local river gauge heights from the Bureau of Meteorology.

John Sheridan passing on a certificate to a representative from the Bundaberg Regional Council.

4. Department of Human Services, Canberra for Geospatial Initiatives and Solutions.

The Address and Geospatial common services project aims to standardise, simplify and rationalise DHS ICT address and geospatial toolsets in order to provide Whole-of-Department and Whole-of-Government spatially enabling services. These capabilities provide address standardisation, validation, geocoding and location information as well as visual display functions for numerous key Government programmes. The design aims to provide a set of services and plug-ins that do not require the consuming area to have specialist spatial expertise or to create localised spatial solutions - essentially making it easier for programmes and ICT systems to be spatially enabled through specialised knowledge with minimum effort.

John Sheridan passing on a certificate to a representative from the Department of Human Services.

5. Department of Environment, Land, Water and Planning Victoria for Know your Council.

The Know Your Council website is an accessible, easy to use resource for residents, ratepayers and governments to understand how councils perform. The site is the first of its kind in Australia, and allows users to compare councils on 66 different indicators, such as the cost of local road reconstruction and how many animals are returned to their owners. The site demonstrates the range of services provided by Victorian councils and is designed to drive efficiency, and promote transparency and accountability in the sector, while helping the community to understand the role of councils and their importance.

John Sheridan passing on a certificate to a representative from the Department of Environment, Land, Water and Planning Victoria.

6. Liverpool Council for the Tech City.

Liverpool is leading the state in introducing infrastructure which lays the foundation for a cutting-edge digital transformation. By investing in state-of-the-art, modern IT infrastructure, including an exclusive dark fibre optic network and transitioning to a Virtual Data Centre (VDC), Council now has the stepping stones in place to transform the City of Liverpool into a genuine digital city and digital economy. This project has been a catalyst for innovation and progressive thinking at Council, allowing the organisation to embrace digital technology, implementing contemporary tools for its community, and modern IT solutions to its staff.

John Sheridan passing on a certificate to a representative from the Liverpool Council.

7. ACT Education for their Digital Schools “Learn Anywhere” Program.

Access to the internet is fundamental for a successful education, and students now expect reliable access to learning from wherever they are and whenever they need it. As a result of the ‘Digital Schools “Learn, Anywhere” Program’, ACT Public School Students are now among the best connected learners in the country, with access to world-leading cloud learning platform: Google Apps for Education, from which the ACT Education Directorate were recognised globally as a best-practice district-wide implementation, including an expansion of wireless infrastructure, installing over 2,500 access points to all secondary schools, connected to high speed gigabit fibre broadband.

John Sheridan passing on a certificate to a representative from the ACT Education.

8. Brisbane City Council for project and Portfolio Transformation.

Australia’s largest Council’s ongoing multi-year Project and Portfolio Transformation project focuses on Microsoft Project Server use to enhance project management processes, transparency and accountability. Project investment performance is critical to delivering value to Brisbane residents and visitors. Project management capability has matured through Microsoft Project Server use. Used in ICT and now by all Brisbane City Council divisions, a central repository exists for project related information, facilitating cross-divisional collaboration, automated reporting and increased transparency. Microsoft Australia believes Brisbane City Council is a role model to other organisations in leveraging Microsoft Project Server power to deliver optimal outcomes for Brisbane.

John Sheridan passing on a certificate to a representative from the Brisbane City Council.

9. Australian Government Department of Finance for GovCMS

GovCMS is a whole-of-government initiative that offers web content management and hosting services to make it easier for government agencies to create modern, affordable, secure, and standards compliant websites. GovCMS offers features that help agencies comply with the Digital Service Standard, including a common platform, accessible and responsive themes to use as a starting point, and an open source distribution and community to promote sharing and re-use. GovCMS builds government’s digital capabilities while offering productivity benefits through reduced technology and process costs currently duplicated across agencies. GovCMS is a service designed by government, for government.

John Sheridan passing on a certificate to a pair of representatives from the Department of Finance.

10. Australian Taxation Office for their Voice Authentication Digital Strategy and Design

The ATO voice authentication (VA) project delivered a voice biometric credential that enabled individuals interacting on their own behalf, or on behalf of another individual or business, to authenticate their identity using their voice. Providing a simple and secure credential that could be used across multiple channels (phone or the ATO app) and complements other processes to create a secure multi factor authentication process, streamlining the authentication process removing the need to answer knowledge based questions or input passwords and PINs, and reducing time to access services, therefore reducing costs for clients and government.

A pair of representatives from Australian Taxation Office showing off their certificate.

2016 ICT Professional of the Year Award

Winner, ICT Young Professional of the Year Award

Photograph shows a Chris Moon with John Sheridan accepting the ICT Young Professional of Year Award.

1. Photograph shows a Chris Moon with John Sheridan accepting the ICT Young Professional of Year Award.

Chris Moon, Sustainability Victoria

Chris joined SV in 2013 as the organisation’s Business Information Technology Manager and led the transformation of SV’s technology and governance oversight to one which has enabled innovation, collaboration across the business and with SV customers, supported the business culture improvement, and has reduced annual IT costs to below 6% of the business annual budget.

In 2011 SV’s expenditure on information technologies exceeded 12 percent of the organisation’s annual budget whilst not providing the capabilities required by the business. This was complex and costly, constraining integration, decision making, limiting the ability to meet existing and future business and stakeholder needs.

Winner, ICT Professional Team of the Year Award

Photograph shows Peter O’Halloran from the National Blood Authority with John Sheridan accepting the ICT Professional Team of Year Award. Photograph shows representatives from the National Blood Authority celebrating their agency’s success.

1. Photograph shows Peter O’Halloran from the National Blood Authority with John Sheridan accepting the ICT Professional Team of Year Award.

2. Photograph shows representatives from the National Blood Authority celebrating their agency’s success.

Blood Sector Systems Team, National Blood Authority

Since 2009, the National Blood Authority has developed, implemented and supported a range of bespoke applications that provide critical support to the Australian blood sector. Processing over 11.2 million transactions pa, they have enabled significant reforms of the blood supply chain, enabled haemophilia patients to access their clinical records and have resulted in over $11.15 million of direct savings and enabled $186 million of indirect savings over a ten year period (6 years actual savings, 4 years projected savings). They are globally unique, interfaced into key health sector systems (eg hospital laboratory information systems) and user satisfaction ratings exceeding 98 per cent.

Finalists

The ICT Professional of the Year Young Award finalists accepting their certificates from John Sheridan, Australian Government Chief Technology Officer, Department of Finance.

Photo shows Jane Scowcroft, Department of Health Queensland accepting her certificate

1. Photo shows Jane Scowcroft, Department of Health Queensland accepting her certificate.

Jane Scowcroft

Jane has been instrumental in the implementation of the Cairns and Hinterland Health and Hospital Service (CHHHS) Digital Hospital Program. In her role as Change Manager, Jane leads a team focused on working with the organisation to ensure the transition from paper to electronic medical records is as seamless as possible.

Photo shows Tak Chun Choi, Australian Government Department of Health accepting his certificate.

2. Photo shows Tak Chun Choi, Australian Government Department of Health accepting his certificate.

Tak Chun Choi

Tak was an acknowledgement of his skills and knowledge from the private sector and applied them in innovative ways within the Department of Health. He was instrumental in developing the Health Internal Mapping Application (HIMA) which allowed Department of Health staff to make evidence based decisions. He collaborated internally with departmental IT colleagues and with external subject matter experts from ESRI. Tak has also developed data visualisation tools to enable Primary Health Networks to visually interpret datasets for needs assessments. He has also developed online geospatial locators to enable self service by health professionals, departmental staff and the public.

The ICT Professional Team of the Year Award finalists and their representative accepting their certificates from John Sheridan, Australian Government Chief Technology Officer, Department of Finance.

Photo shows Josh Sacks accepting the certificate for the Telehealth Team, Fiona Stanley Hospital.

1. Photo shows Josh Sacks accepting the certificate for the Telehealth Team, Fiona Stanley Hospital.

Telehealth Team, Fiona Stanley Hospital

A new approach to telehealth using data analysis to identify patients who might be suitable for a remote consultation rather than a face-to-face visit at Perth's Fiona Stanley Hospital (FSH) has been so successful it is now being considered to be rolled out state-wide. Telehealth is the use of telecommunications technologies to deliver health-related services and information that support patient care, administrative activities and health education. It has the potential to improve access to care while reducing transport costs and increasing convenience to patients in obtaining care. FSH telehealth has recently completed 2,000 appointments via telehealth.

Award eligibility and categories

Excellence in eGovernment Award

Recognises the most outstanding initiatives in eGovernment across a number of ICT disciplines.

Eligibility:

  • Initiatives that received recognition (finalists or winners) in 2015 cannot be renominated this year;
  • Local, State and Federal government initiatives are eligible to be nominated for these awards;
  • Initiatives must have taken place in the past two years;
  • Nominations are to be submitted by the government agency responsible for the initiative;
  • Nominations must have the support of a Senior Executive i.e. CIO, GM, CEO, Assistant Secretary or other appropriate Senior Executive representative; and
  • Agencies may nominate more than one initiative for these awards, but an initiative/activity may be nominated in one category only.

Categories:

  1. Applications Development
  2. Geospatial Initiatives and Solutions
  3. Government 2.0
  4. Excellence in Project and Program Management
  5. Excellence in Service Delivery

The winners from the above five categories will be automatically entered into the Overall Excellence in eGovernment Award.

Common criteria:

Each nomination will be asked to provide the following information.

Project Outline

100 word maximum

The project outline will be used to describe your project on the internet or in other public forums.  Please ensure that it is cleared by your agency for use in the public arena.

Executive Summary

500 word maximum

Please provide an executive overview of the initiative for the judging panel.  This summary should mention the reason for the initiative, the aim/purpose/objectives and its main features.

Transformation of services to citizens, government or business.

500 word maximum

Please describe how the initiative demonstrates that it has significantly improved services to the community and/or citizens, facilitated business or improved government capabilities.

The judges will be looking for how the initiative:

  • meets the objectives of the agency;
  • improves Excellence in Service Delivery;
  • demonstrates benefits to clients/end users; and
  • improves government processes resulting in greater productivity
Innovative use of ICT in the delivery of government services.

500 word maximum

Please describe how the initiative demonstrates innovation in the application of technology to create new or different services, or demonstrates the re use of solutions to become a leader in its field. 

The judges will be looking for how the initiative: 

  • uses information technology innovatively to improve services or solve problems;
  • demonstrates value-for-money;
  • demonstrates innovation or leading practice through re use of systems, open standards, shared systems, environmental achievements, interoperability, security, data protection, or scalability; and
  • reflects a commitment to sharing the technology.
Accessible and usable ICT solutions. 

500 word maximum

Please describe how the initiative demonstrates that it addresses accessibility and usability issues. 

The judges will be looking for how the initiative: 

  • has considered accessibility and usability issues during development; 
  • conforms to mandatory accessibility guidelines; 
  • has consulted with users in the design; and 
  • has undertaken usability testing.

Category-specific criteria:

Each nomination will be asked to provide information (500 word maximum) specific to the category.

1.    Excellence in Applications Development. 

The judges will be assessing the extent to which the nomination demonstrates excellence in applications development. 

Please describe how the initiative: 

  • addresses complexity; 
  • meets customer/business needs; 
  • enhances value; 
  • improves responsiveness for the user; and 
  • improves cost effectiveness, benefit and efficiency. 

This could include custom-built development using open or proprietary technologies, development within a specific software platform environment and/or configuration of software platform components.  Nominations might, for example, address how a project:

  • engaged and/or utilised partnerships with industry and academia to reduce costs and/or duplication;
  • creates an integrated platform and enterprise repositories for the storage and sharing of information across a number of facilities;
  • implements modern software architecture and frameworks; and
  • how the applications development has used proven standards, technologies and approaches.
2.    Excellence in Geospatial Initiatives and Solutions. 

The judges will be assessing the extent to which the nomination demonstrates excellence in geospatial initiatives and solutions. 

This will be based on the how well a nomination: 

  • addresses complexity;
  • innovative application;
  • development of technologies and/or techniques;
  • future value to the geospatial community; and
  • customer satisfaction.

Nominations might, for example, address how a project:

  • made use of location aware information to inform service design and delivery;
  • provided evidence that would assist the government (and other stakeholders) to make informed and effective policy decisions in specific areas of interest such as national resource management and environmental issues;
  • used spatially enabled information to inform, engage and benefit the community; and 
  • integrated datasets to business management systems to drive productivity and efficiency.
3.    Excellence in Government 2.0 

The judges will be assessing the extent to which the project demonstrates excellence in the use of digital tools to improve engagement with stakeholders. 

This will be based on how well the initiative demonstrates the principles and effectiveness of Government 2.0 including: 

  • better engagement with citizens;
  • open and transparent government operations; and/or
  • the release of public sector information.

Nominations might, for example, address how a project: 

  • informed Excellence in Service Delivery through better engagement and sharing of information with citizens; 
  • strengthened networks to create productive working partnerships; 
  • involved the wider community in policy development; and 
  • provided better targeted policies and services for stakeholders.
4.    Excellence in Project and Program Management

The judges will be assessing the extent to which the project/program demonstrates excellence in the management and efficiency of ICT enabled projects. 

This will be based on a clear illustration of project/program management skills in the areas of: 

  • definition; 
  • planning; 
  • scheduling; 
  • resourcing; 
  • scoping; 
  • business requirements; and 
  • customer satisfaction. 

Nominations might, for example, address how a project: 

  • targeted alternative investment opportunities; 
  • developed and implemented a framework to increase visibility of ICT investments and plans; 
  • encouraged the sharing of resources and services; and 
  • reduced costs and duplication to better deliver value and improve efficiency and effectiveness.
5.    Excellence in Service Delivery

The judges will be assessing the extent to which the nomination demonstrates excellence in the delivery of online services and be based on how well the project delivers streamlined high quality government services that are efficient, targeted and integrated making them simpler and easier to use. 

Nominations might, for example, address how a project demonstrates: 

  • it has delivered a more customer focussed service and improved customer satisfaction; 
  • deliver online services that simplify access to government and/or government services, by individuals, business or communities;
  • improved accessibility and usability of websites and online services; and 
  • how it allows clients to complete transactions, when and how best meets their needs.

ICT Professional of the Year Award

Recognises outstanding service and professionalism by a young individual; team and an individual in any ICT discipline.

"Outstanding achievement" includes service above and beyond the normal requirements of the position, a special achievement of success in the performance of duty in difficult or unusual circumstances, or sustained high level performance with a focus on outcomes and recognisable benefits to clients and their workplace.

Categories:

  1. Young (under 35)
  2. Team
  3. Individual

Eligibility:

  • Employees that were finalists or winners in previous years cannot be renominated this year;
  • Local, State and Federal government employees are eligible to be nominated for these awards;
  • Nominations are to be submitted by the government agency responsible for the employee/team;
  • Nominations must have the support of a Senior Executive i.e. CIO, GM, CEO, Assistant Secretary or other appropriate Senior Executive representative;
  • Agencies may nominate more than one employee/team for these awards, but may only be nominated in one category; and
  • Nominees for the ICT Professional of the Year Award in the young category must be under 35 years of age on 31 December 2015.

Criteria:

Overview

100 word maximum 

Please provide a brief statement that can be used to publicise why the nominee is worthy of recognition through this award.  As this overview is intended for use on the internet and in other public forums please ensure that it is appropriately cleared for use in the public arena. 

Outstanding Service and Professionalism 

500 word maximum

Please summarise: 

  • the role in which the nominee has excelled and why they are considered particularly worthy of recognition; 
  • how they have shown superior leadership, exceptional performance and/or service excellence; and 
  • key achievements that have resulted from their contribution.
Achievement

500 word maximum

The judges will be looking for specific details of the key achievements that have resulted from the nominee's/s' involvement. 

For example how has the nominee/s: 

  • demonstrated service excellence; 
  • shown innovation in program, project or policy development; 
  • excelled in leadership; 
  • achieved more efficient processes; 
  • improved productivity; or 
  • improved Excellence in Service Delivery.
Impact 

500 word maximum

The judges will be looking for the significance of the nominee's efforts in terms of the "big picture". 

For example: 

  • how the nominee/s' contribution impacted upon the organisation and its clients; and 
  • describe the broader outcomes of the nominee/s achievements.

Judging

The judging process will be undertaken in two stages:

  • Stage 1: A Reference Panel, comprised of government and industry experts appointed by Finance, will assess nominations in each category and recommend a short list of finalists to the National Judging Panel.
  • Stage 2: The Awards Judging Panel will assess the finalists in accordance with the respective category criteria and determine a winner.

The final decision to shortlist any nomination or to confer any award is based on there being nominations of an appropriate standard. The judging panel may decide not to confer an award if the nominations are not of a sufficiently high standard. All decisions and recommendations made by the panels are binding and final and no discussion or correspondence will be entered into.

Awards Presentation

Presentations to finalists and winners will take place in Sydney at the CeBIT Gala Dinner & Awards presentation night at Sydney Olympic Park, Homebush, NSW on Tuesday 3 May 2016.

  • Two representatives of each finalist will be invited to the dinner;
  • Travel and accommodation costs are the responsibility of the nominating agency.

Privacy

The information contained in the nomination will be held in confidence and is subject to the provisions of the Privacy Act 1988. The administrator of these Awards is the Department of Finance (Finance) and is bound by the Information Privacy Principles of the Privacy Act.

The information contained in the nomination is collected to enable Finance to assess the merits of a nomination and to contact all parties relevant to that nomination.

Details of the nominations are only accessible to the Award Coordinators at Finance and the judging panels.

Previous Award Winners and Finalists

For details on previous Australian Government eGovernment Award and ICT Professional of the Year Award winners and finalists please go here:

Previous Australian Government ICT Award Winners [Word Document 52 KB]

 


Contact for information on this page: e-governmentaward@finance.gov.au

Last updated: 02 June 2016