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Policy, Guides & Procurement

Business Continuity

In recognition of the increasing reliance of government, business and home users on information and communications technologies (ICT), the Australian Government established the E-Security National Agenda (ESNA) in 2001 to create a secure and trusted electronic operating environment for both the public and private sectors.

Since then, the e-security landscape has changed significantly with the emergence of sophisticated, targeted and malicious online attacks. These attacks pose a risk to the protection of identity and financial information of home users and small to medium enterprises (SMEs) and the reliable delivery of critical services by government and industry.

Whole of government eServices

In 2006, the Australian Government Information Management Office (AGIMO) was charged with the establishment of a single framework for the continued delivery of Government services in the event of a disruption and/or failure of Government operated ICT.

The purpose of this was to treat a growing risk. While government service delivery is dependent on ICT systems, agencies may not have adequately addressed this risk in their Business Continuity Plans. They may also be unaware of some of the interdependencies that they have with other agencies.

The eServices Business Continuity Guidelines (the Guidelines) is a tool to assist agencies to address this risk. It outlines a method for ensuring the continued delivery of key services in the event of an outage of ICT services. This enables agencies to plan for the impacts to both their own organisation and to any other agencies that they share systems with.

Following the end of the project, the draft guidelines are being considered for inclusion in the Attorney-General's Department's Protective Security Policy Framework. Once these are endorsed they will be available from the Attorney-General's Department Website.