Chief Operating Officer Group

Jenet Connell

Jenet Connell
Chief Operating Officer

The Chief Operating Officer Group works with the Secretary, Executive Board and other business groups within the Department to enhance, promote and sustain Finance's role as a trusted and professional adviser to the Government.

The Group also provides current parliamentarians and their staff (approximately 1,850), and former Senators and Members, with a range of facilities and services.

Deputy Secretary: Jenet Connell
Phone: (02) 6215 2849




Corporate Service Delivery Reform Program

The Corporate Service Delivery Reform Program has been formed to enable COOG to review the delivery of corporate services and implement the changes necessary in order to deliver better, more effective services in a client focussed manner and drive ongoing efficiencies.
The objectives of the program are to:

  • Deliver a sustainable, flexible corporate model providing the adaptability to respond to current and future departmental priorities in a proactive manner.
  • Improve client satisfaction through developing strategic relationships, understanding their needs and priorities and delivering professional services in an integrated and consistent manner to meet these needs.
  • Ensure the development of an environment in which staff engagement is fostered and enhanced career opportunities are created
  • Ensure the effective and efficient delivery of benchmarked services through industry recognised service delivery standards, where available, and in doing so increase the accountability and transparency of the investment in COOG.

Program Manager: Jess O'Meara
Phone: (02) 6215 2426

Ministerial and Parliamentary Services (M&PS)

Ministerial and Parliamentary Services (M&PS) provides Ministers, Senators, Members and Office-holders and former Parliamentarians and their respective staff employed under the Members of Parliament (Staff) Act 1984 with a range of facilities and services to assist them in undertaking their duties. 

These services include:

  • access to, and payment of, entitlements
  • advice and support to Parliamentarians on a range of entitlements issues
  • provision of electorate office facilities
  • travel and accommodation entitlement support
  • personnel-related services
  • COMCAR and VIP hire car services
  • management of the Ministerial Wing of Parliament House
  • secretariat support to the Australian Political Exchange Council

First Assistant Secretary: Cheryl-anne Moy
Phone: (02) 6215 3711

Entitlements Policy

Assistant Secretary: Suzanne Pitson
Phone: (02) 6215 3836

Entitlements Policy Branch is responsible for policy development and advice in relation to Senators and Members' entitlements, and the employment framework for their staff.

The Branch provides advice to the Special Minister of State and other stakeholders in Ministerial and Parliamentary Services on policy matters relating to the various pieces of legislation administered by the Department. It also liaises with the Remuneration Tribunal Secretariat in the Department of Education, Employment and Workplace Relations in relation to the development of, and changes to, determinations affecting the entitlements of Senators and Members.

There are approximately 1700 staff of Senators and Members throughout Australia and the Branch is responsible for developing and delivering their employment framework, in consultation with other relevant agencies and the staff themselves. In addition, the Branch organises the Special Minister of State's professional development program and other HR services for this workforce.

The Branch works closely with all other areas of Ministerial and Parliamentary Services in developing and advising on policy matters.

Entitlements Management

Assistant Secretary: Greg Miles
Phone: (02) 6215 3403

The Entitlements Management Branch provides the communication link between M&PS and its clients. Our clients include current and former Federal Parliamentarians and their staff.

Entitlements Management Branch's key responsibilities include:

  • providing advice to our portfolio Ministers regarding Senators and Members' access to entitlements – particularly the Special Minister of State;
  • advising Senators, Members and their staff on entitlement issues; providing staff help-desk services for the staff of Members of Parliament;
  • managing the provision of services in the Ministerial Wing of Parliament House and the Commonwealth Parliament Offices in state/territory capital cities; and
  • providing secretariat support for the Australian Political Exchange Council, which provides an international exchange program for young political leaders.

Entitlements Managers

  • Andrew House (VIC, TAS & NT) Ph: (02) 6215 3640
  • Lauren Barons (NSW, WA & ACT) Ph: (02) 6215 3426
  • Deb Lewis (QLD & SA) Ph: (02) 6215 3827
Help Desks:

Client Services

Assistant Secretary: Kim Baker
Phone: (02) 6215 1372

Client Services provides a range of claims processing and support services to Senators, Members, their employees and former Parliamentarians:

  • provision of human resource services, payments made to and on behalf of Parliamentarians and their employees in accordance with the entitlements framework;
  • management of associated IT support systems; and
  • advice and services relating to major procurement and contract management for M&PS.

Accountability and Reporting

Acting Assistant Secretary: Sue Chong
Phone: (02) 6215 3349

Accountability and Reporting Branch has three teams that undertake a number of functions associated with the control framework for the administration of Parliamentarians' entitlements and communication with our clients. 

The Entitlements Audit and Advisory Team manages the  M&PS  audit and checking function, M&PS web content and a review and approval function relating to Senators and Members’ printing and communications entitlement.

The Reporting team manages the requirement for transparency and accountability of the entitlement framework by providing accurate and timely reporting on Parliamentary entitlements, including the six monthly Parliamentary entitlements expenditure reports, monthly management budget reports and the Members of Parliament (Staff) Act 1984 annual report.  All reports are published on the Finance website.

The Finance Business Unit manages financial components of the administered expenditure related to the parliamentary entitlements framework.  The team handles annual and special appropriations associated with parliamentary entitlements, including MOP(S) employees but excluding COMCAR expenditure. Financial operations including asset management and debt management related to these appropriations are also managed in this team.


Assistant secretary: Jason Ford
Phone: (02) 6280 1001

COMCAR assists in delivering an efficiently functioning Parliament through the provision of high quality, secure and confidential car-with-driver services to a broad range of entitled clients, including the Governor-General, the Prime Minister, other Office Holders, Senators and Members and Members of the Federal Judiciary.

COMCAR provides ground transport and associated services to visiting Guests of Government such as Royalty, Heads of State, Heads of Government and other foreign dignitaries.  COMCAR frequently delivers ground transportation services to major international events hosted in Australia, such as the Commonwealth Heads of Government Meeting (CHOGM) and Ministerial forums.

COMCAR can provide, or arrange, services in all metropolitan and most country areas. Reservations for COMCAR services can be made by calling 13 18 47 (24 hours a day, 7 days a week). Alternatively, reservations can be made via facsimile to 1800 807 921 using a standard form available from COMCAR.

Customer Service Charter

The COMCAR Customer Service Charter was launched on 26 June 2003. A copy of the Charter was sent to all COMCAR clients and is also available in every vehicle in the COMCAR fleet.

The development of the Service Charter was an important step in enhancing the quality of the existing service provided to all clients. The Service Charter allows COMCAR to clearly define expectation and service levels – against which clients can provide meaningful feedback.

Client Liaison Manager

02 6280 1014


Reservations (by phone)

13 18 47

Reservations (by fax)

1800 807 921

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Strategy and Governance Division

First Assistant Secretary/Chief Audit Executive: David Yarra
Phone: (02) 6215 2871

Our team provides high level support and advice to the Secretary, Executive Board and the Audit Committee to drive a risk management culture, acts as an independent source of advice on business performance, control, corporate priorities and strategies and manages liaison with the Australian National Audit Office (ANAO).
The team also:

  • provides advice on Business Continuity Management
  • maintains and promotes Finance’s risk management framework, including facilitation of risk assessment workshops and training 
  • hosts the Department’s Ethics hotline – 1800 034 651
  • supports Department's Ethics
  • manages Finance’s internal audit function and supports the Audit Committee
  • provides advice and management on insurance issues

Legal and Strategic Support Branch

Assistant Secretary: Stephen Taylor
Phone: (02) 6215 3082

The Legal and Strategic Support Branch reports directly to the First Assistant Secretary and provides the Department of Finance with in-house legal advice and assistance including on:

  • commercial and public law matters,
  • assistance in the management of litigation,
  • drafting commercial and other instruments; and
  • co-ordination of FOI and Finance Legislative Instruments.

Also, in consultation with their Business Group clients, they arrange for legal advice and assistance to be provided by Finance's panel of external legal service providers (the Legal Panel).

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Finance, People and Communications Division

First Assistant Secretary: Carl Murphy
Phone: (02) 6215 2575

The Finance, People and Communications Division supports the achievement of Finance’s outcomes by providing strategic advice to the Secretary and Executive Board on corporate governance and departmental administration. The division provides services to the department including portfolio coordination, parliamentary liaison, human resource services, learning and development, communications and public affairs support, and knowledge management. The division also provides home department support to Finance’s portfolio ministers.

People Branch

Assistant Secretary: Helen Kidston
Phone: (02) 6215 2021

HR Shopfront
Phone: 6215 3937

The People Branch delivers a range of human resource services to the department including:

  • recruitment and payroll services
  • advice and support on employee relations and conditions
  • work health & safety services
  • assisting the department to imbed its strategic goals through workforce planning, staff surveys and targeted recruitment programs (including the Graduate program
  • advice and support on HR policy and programs
  • management and provision of learning and development opportunities

For more information, feel free to contact the friendly staff at the HR Shopfront.

Chief Financial Officer Branch

Assistant Secretary, Chief Financial Officer: Andrew Harvey
Phone: (02) 6215 3825

Chief Financial Officer Branch contributes towards the outcomes of the Department by providing reliable and timely financial information that supports decision making and seeks to drive improved organisational performance.  The key products and services of CFOB are as follows:

  • Reporting, covering: EB monthly financial management, monthly financial reporting, financial statements, general ledger management and accounting policy.
  • Budgets, covering: capital planning, external and internal budgeting, review of new initiatives, major reforms, business planning and small agency monitoring.
  • Group Financial Advice, covering: monthly financial management reports and advice to Business Groups, preparation of Group budgets and costings, accounting journals and the co-ordination of ad hoc financial requirements across business groups.
  • Financial Operations, covering: accounts processing, payroll, cash flow and appropriation management, banking, expenses, petty cash, Cabcharge, credit cards, taxation, asset management and journals.

Communications and Coordination Branch

Assistant Secretary: Kayelle Drinkwater
Phone: (02) 6215 3929

The Communications and Coordination Branch contributes to the achievement of the Department's outcomes by providing a general coordination, liaison and advisory function across the Department and the Portfolio. The Branch also is responsible for a range of activities including, the delivery of the following services:

  • communications and public affairs
  • media and issue management
  • Senate Estimates co-ordination
  • visiting delegation co-ordination
  • annual report
  • parliamentary liaison
  • Finance’s Cabinet office
  • portfolio budget bids preparation

In supporting our Ministers, the Branch also provides a central coordinating role for Finance and other agencies in the Portfolio.

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Information, Technology & Workplace Division

Chief Information Officer and First Assistant Secretary: Roze Frost
Phone: (02) 6215 2774

The Information, Technology and Workplace Division reflects the synergies between information services, IT and business services. This enables us to support the development of an information management strategy, our future accommodation strategy and the delivery of the IT RoadMap, as well as fostering a more streamlined delivery of services within our workplace.

Office of the Chief Information Officer (CIO)

Office of the CIO is responsible for business management support and operations, and management oversight of key projects.

  • IT Business Management  (Procurement, Asset and Contract Management)

Director: Greg Potter
Phone: 6215 1494

  • CBMSR Program
    Project Manager: Chris Zemdegs
    Phone: 6215 3419
  • DR Project
    Project Manager: Jess O'Meara
    Phone: 6215 2426

IT Service Delivery Branch

Assistant Secretary: Tim Brunton
Phone: (02) 6215 3334

IT Service Delivery Branch is responsible for the management and delivery of the current IT Services to meet the Departments needs through the provision of a stable and secure IT environment.
The areas of service are: 

  • Providing a single point of contact for all key Finance systems, including CBMS  and CBMSR for support matters, including user access, incident management, and usage assistance;
  • Maintaining and supporting the Department's existing business systems;
  • Delivering network server support, data and storage management and management of the Standard Operating Environment (SOE) and responsibility for the maintenance and management of Finance’s ICT infrastructure; and
  • Enabling business objectives by protecting Finance IT infrastructure from threats and risks, through the provision of ICT security and advice in relation to ICT security and monitoring of ICT system use.

IT Professional Services Branch

Assistant Secretary: Gary Davis
Phone: (02) 6215 3882

IT Professional Services Branch is responsible for the provision of high quality and cost effective professional services to Finance through:

  • Developing and maintaining relationships with clients and managing an effective and efficient process for new services required by the business;
  • Ensuring business requirements are translated into technical specifications and the right business solution is delivered;
  • Ensuring the appropriate Enterprise Architecture is in place to support Finance’s ongoing and changing business requirements, including the development and implementation of a Finance Information Management strategy;
  • Providing leading practice quality assurance and testing support;
  • Providing leading practice program and project management services;
  • Developing and maintaining IT policies and methodologies; and
  • Providing the appropriate level of IT Continuity to support the Department’s business continuity requirements.

Workplace Solutions Branch

Assistant Secretary: Greg Whalen
Phone: (02) 6215 3021

The Workplace Solutions Branch is responsible for the delivery of a range of workplace services which support the successful functioning of the Department, by:

  • Developing short, medium and long term accommodation strategies to meet Finance’s changing needs;
  • Managing a number of contracts for workplace services, including post and courier services, cleaning and office supplies;
  • Providing high quality facilities management services; and
  • Ensuring appropriate protective security policy settings and procedures are in place for the Department.

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