Business Enabling Services

Kerri Hartland

Kerri Hartland
Deputy Secretary

Business Enabling Services (BES) works with the Secretary, Executive Board and other business groups within the Department to enhance, promote and sustain Finance's role as a trusted and professional adviser to the government.

BES also provides current parliamentarians and their staff (approximately 1,850), and former Senators and Members, with a range of facilities and services.

Deputy Secretary: Kerri Hartland 




Ministerial and Parliamentary Services (M&PS)

First Assistant Secretary: Leonie McGregor
Phone: (02) 6215 3711

Ministerial and Parliamentary Services (M&PS) provides Ministers, Senators, Members and Office-holders and former Parliamentarians and their respective employees employed under the Members of Parliament (Staff) Act 1984 with a range of facilities and services to assist them in undertaking their duties. 

These services include:

  • access to, and payment of, entitlements
  • advice and support to Parliamentarians on a range of entitlements issues
  • provision of electorate office facilities
  • travel and accommodation entitlement support
  • personnel-related services
  • COMCAR and VIP hire car services
  • management of the Ministerial Wing of Parliament House
  • secretariat support to the Australian Political Exchange Council.

Entitlements Policy

Assistant Secretary: Kim Baker
Phone: (02) 6215 1372

Entitlements Policy Branch is responsible for policy development and advice in relation to Senators and Members' work expenses and the employment framework for their staff. 

The Branch provides advice to the Special Minister of State (SMOS) and other stakeholders in Ministerial and Parliamentary Services on policy matters relating to the various pieces of legislation administered by the Department.  It also liaises with the Remuneration Tribunal Secretariat in the Australian Public Service Commission in relation to the development of, and changes to, determinations affecting work expenses of Senators and Members.

There are approximately 1850 staff of Senators and Members throughout Australia and the Branch is responsible for developing and delivering their employment framework, in consultation with other relevant agencies and the staff themselves. In addition, the Branch administers other HR services for this workforce including a professional development program and the WHS response within Senators and Members’ workplaces.

The Branch manages financial components of the administered expenditure related to the parliamentary work expenses framework.  The Branch manages annual and special appropriations associated with parliamentary work expenses, including MOP(S) employees and COMCAR expenditure.

The Branch also provides secretariat support for the Australian Political Exchange Council, which provides an international exchange program for young political leaders.

Parliamentary Advice and Support

Assistant Secretary: Jason Ford
Phone: (02) 6215 3403

The Parliamentary Advice and Support Branch provides the communication link between M&PS and its clients. Clients include current and former Federal Parliamentarians and their staff.

The Branch's key responsibilities include:

  • providing advice to our portfolio Ministers regarding Senators and Members' access to work expenses - particularly the Special Minister of State
  • advising Senators, Members and their employees on work expenses and employment issues
  • providing electorate-based facilities and services to Senators and Members, including office accommodation, equipment and vehicles
  • managing the provision of services in the Ministerial Wing of Parliament House and the Commonwealth Parliament Offices in State/Territory capital cities.

Client Services

Assistant Secretary: Michael Frost
Phone: (02) 6215 3709

Client Services provides a range of claims processing and support services to Senators, Members, former Parliamentarians and their employees.

Client Services key responsibilities include:

  • the provision of payroll and associated services to approximately 1,800 MOP(S) employees
  • payments made to and on behalf of Parliamentarians and their employees in accordance with the work expenses framework
  • reporting on parliamentarian and former parliamentarian work expenses, MOP(S) Act employee expenses and management of M&PS’ web content
  • management of the IT support systems used by M&PS for delivering services to clients
  • contract management of third party service providers that are delivering services to clients.

Business Assurance Co-ordination Branch

Assistant Secretary: Greg Miles
Phone: (02) 6215 3598

Co-ordinates M&PS’ internal checking program, ensuring alignment with the Finance Internal Audit Program.

Undertakes preliminary assessment of entitlement misuse referrals.


Assistant Secretary: Brent Heaver
Phone: (02) 6215 2550

COMCAR assists in delivering an efficiently functioning Parliament through the provision of high quality, secure and confidential car-with-driver services to a broad range of clients, including the Governor-General, the Prime Minister, other Office Holders, Senators and Members of Parliament and Members of the Federal Judiciary.

COMCAR also provides ground transport and associated support services to visiting Guests of Government such as Royalty, Heads of State, Heads of Government and other foreign dignitaries. COMCAR frequently delivers services during major international events, such as the Group of Twenty meetings (G20), the Commonwealth Heads of Government Meeting (CHOGM) and other Ministerial forums hosted in Australia.

COMCAR can provide or arrange transport and associated services in all metropolitan and country areas. Reservations for COMCAR services can be made 24 hours a day, 7 days a week.


Back to top

Corporate Services

First Assistant Secretary: Robin Renwick
Phone: (02) 6215 2117

The Corporate Services supports the achievement of Finance’s outcomes by providing strategic advice to the Secretary and Executive Board on corporate governance and departmental administration. The division provides services to the department including portfolio coordination, parliamentary liaison, human resource services, financial information and support, in-house legal services, learning and development, communications and public affairs support, and knowledge management. The division also provides home department support to Finance’s portfolio ministers.

Legal Services

Assistant Secretary: Patricia Hawley
Phone: (02) 6215 3735

Legal Services reports directly to the First Assistant Secretary and provides the Department of Finance with in-house legal advice and assistance including on:

  • commercial and public law matters,
  • assistance in the management of litigation,
  • drafting commercial and other instruments; and
  • co-ordination of FOI and Finance Legislative Instruments.

Also, in consultation with their Business Group clients, they arrange for legal advice and assistance to be provided by Finance's panel of external legal service providers (the Legal Panel).


Assistant Secretary: Rachael Jackson 
Phone: (02) 6215 2021

HR Shopfront
Phone: 6215 3937

People delivers a range of human resource services to the department including:

  • recruitment and payroll services
  • advice and support on employee relations and conditions
  • work health & safety services
  • assisting the department to imbed its strategic goals through workforce planning, staff surveys and targeted recruitment programs (including the Graduate program
  • advice and support on HR policy and programs
  • management and provision of learning and development opportunities

For more information, feel free to contact the friendly staff at the HR Shopfront.

Chief Financial Officer

Assistant Secretary, Chief Financial Officer: Steven Momcilovic 
Phone: (02) 6215 3825

Chief Financial Officer (CFO) contributes towards the outcomes of the Department by providing reliable and timely financial information that supports decision making and seeks to drive improved organisational performance. 

The key products and services of CFO are as follows:

  • Reporting, covering: EB monthly financial management, monthly financial reporting, financial statements, general ledger management and accounting policy.
  • Budgets, covering: capital planning, external and internal budgeting, review of new initiatives and small agency monitoring.
  • Specialist Financial Advice, covering: monthly financial management reports and advice to Business Groups, preparation of Group budgets and costings, adjustments of budgets and actuals and the co-ordination of ad hoc financial requirements across business groups.
  • Financial Operations, covering: accounts processing, payroll, cash flow and appropriation management, banking, petty cash, Cabcharge, credit cards, taxation and asset accounting.

Corporate Engagement

Assistant Secretary: Suzanne Russel 
Phone: (02) 6215 2455

The Corporate Engagement team provides advice and support to the Department on a range of activities including strategic communications, media management, publications and corporate events.

Parliamentary and Coordination

Assistant Secretary: Carolyn Driessen
Phone: (02) 6215 3544

Parliamentary and Coordination provides an integral link to the Parliament and our Portfolio Ministers. We deliver advice and support to enable our ministers, the department and portfolio agencies to fulfil their responsibilities to the Parliament.

In performing this role, Parliamentary and Coordination is responsible for a range of activities including delivery of the following services:

  • Managing the Parliamentary Workflow System (PWS)
  • Senate Estimates co-ordination
  • Parliamentary liaison
  • Cabinet liaison
  • Home department support for our ministers

Parliamentary and Coordination also provides a central coordinating role for Finance and other agencies in the Portfolio.

People and Projects Office / Finance Transformation

First Assistant Secretary: Robin Renwick
Phone: (02) 6215 2117

People and Projects Office / Finance Transformation work in partnership with Corporate Services to implement and refine the department’s new operating model and to modernise the department’s tools and systems, with a view to maximising efficiency and the value provided to the government of the day

The division is comprised of:

  • People and Projects Office
  • Finance Transformation Branch

People and Projects Office (PPO)

The People and Projects Office (PPO) as a key part of the Finance Transformation Program, is integral to the implementation of the department’s new operating model.  The PPO aims to achieve best practice, innovation and continuous improvement across the department by matching the right staff to the right project at the right time.

Finance Transformation

The Finance Transformation team provides strategic oversight of, and drives the department’s transformation agenda, ensuring all elements are coherent and integrated and align with the Corporate Plan.

This includes:

  • monitoring and evaluating the success of the transformation program
  • refining the new operating model through the application of better practice and lessons learned
  • driving positive cultural change—designing and delivering approaches to embed desired behaviours across the organisation
  • improving how we collaborate and interact with our external stakeholders, building productive relationships and our reputation by adding value to the business of government
  • supporting broader APS Transformation by disseminating our Case Study and lessons learned.

Back to top

Information, Technology & Workplace

Chief Information Officer and First Assistant Secretary: Michael Hirschfeld
Phone: (02) 6215 2125

Information, Technology and Workplace reflects the synergies between information services, IT and business services. This enables us to support the development of an information management strategy, our future accommodation strategy and the delivery of the Roadmap, as well as fostering a more streamlined delivery of services within our workplace.

Service Delivery

Assistant Secretary: Dean Edwards 
Phone: (02) 6215 2250

Service Delivery is responsible for the management and delivery of current Services to meet the Department’s needs through the provision of a stable and secure IT environment.
The areas of service are:

  • Providing a single point of contact for all key Finance systems, including CBMS  and CBMSR for support matters, including user access, incident management, and usage assistance;
  • Maintaining and supporting the Department's existing business systems;
  • Delivering network server support, data and storage management and management of the Standard Operating Environment (SOE) and responsibility for the maintenance and management of Finance’s ICT infrastructure; and
  • Enabling business objectives by protecting Finance IT infrastructure from threats and risks, through the provision of ICT security and advice in relation to ICT security and monitoring of ICT system use.

Professional Services

Assistant Secretary: Helen Thomsett
Phone: (02) 6215 1817

Professional Services is responsible for the provision of high quality and cost effective professional services to Finance through:

  • Developing and maintaining relationships with clients and managing an effective and efficient process for new services required by the business;
  • Ensuring business requirements are translated into technical specifications and the right business solution is delivered;
  • Ensuring the appropriate Enterprise Architecture is in place to support Finance’s ongoing and changing business requirements, including the development and implementation of a Finance Information Management strategy;
  • Providing leading practice quality assurance and testing support;
  • Providing leading practice program and project management services.

Back to top


Contact for information on this page: Finance Web Manager at:

Last updated: 26 May 2017